I stayed here after reading all the reviews and was not let down at all. This was a great place to stay overnight before driving to yercaud. The service was spectacular, the rooms were amazing, the service was impeccable the staff courteous and pleasant (except for some, which I will address later). The overall look was great and the pool looks well kept and good. The complimentary breakfast was a good spread and overall everything was great.
After all this, I had one small problem where water from the Air conditioner had dripped onto the floor and I slipped and crashed my knee on the floor. The hotel housekeeping staff assisted me and cleared the area quickly, but the receptionist was very callous about my pain and was concentrating too much on checking me out. A little bit of empathy to a person suffering from pain because of a fault of the hotel is expected from the staff, but I got none. There was no offer to provide me first aid or call a doctor. I asked for a crepe bandage to tie around my kneecap and they pointed me out a medical store rather than offering to help. This disappointed me terribly. Since a few staff members (3 men at the front desk) callous attitude and lack of empathy should not destroy an otherwise amazing place's reputation, I am still providing an excellent rating.
A bit of soft skills training for the front desk staff could help the establishment in the long run. At least in the hospitality industry people always remark and spread the bad news and bad experiences before they talk about the good things!!
- Official Description (provided by the hotel):
- Welcoming you to a World of amazing hospitality with a personalized touch and offering the maximum comfort is our delight. Now luxury is affordable with the premium rooms in Grand Estancia. 99 magnificent rooms featuring world class dining with two restaurants and bar. The hotel offers exclusive meeting and banquet venues as well as a state-of-the-art Business Centre, making it an ideal choice for the discerning traveller. The strategically located Hotel in Salem city combines international standards with modern ambiance and adorned with luxury. ... more less
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- Also Known As:
- Grt Grand Estancia Hotel Salem