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“Comfortable rooms/ Great price!!”

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Mercure Apartments Sao Caetano
GreenLeadersBronze level
Reviewed May 1, 2014

I stayed at this hotel on a business trip. The room is very big, it has kitchen area, with refrigerator, and microwave. It also has a desk area, decent bathroom (shower only), and a separate bedroom. The restaurant in the hotel has a very good lunch buffet. Their breakfast buffet however is lacking. The staff was very friendly, but not too many people spoke English well. I had to speak in Spanish to them most of the time for them to understand me.
Another negative aspect is that they only had on elevator working, which made me several minutes late every morning and afternoon. Also, the elevator only fits like 3 people, and they have like 18 floors. It was very annoying.

  • Stayed: April 2014, traveled on business
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1  Thank moyanomaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giselle S, Gerente at Mercure Apartments Sao Caetano, responded to this reviewResponded June 6, 2014

Dear Guest,


We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Management

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22 - 28 of 393 reviews

Reviewed March 11, 2014

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank Stephano J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Giselle S, Gerente at Mercure Apartments Sao Caetano, responded to this reviewResponded June 9, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 18, 2013

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Accorhotels.com
1  Thank rpbora
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 27, 2013

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Paulo R O
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this reviewResponded October 28, 2013

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An Accor traveler
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Reviewed September 20, 2013

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this reviewResponded October 28, 2013

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Reviewed September 20, 2013 via mobile

Very small and dirty room! The bed is terrible and the service is even worst! Never will come back.
Quarto muito pequeno e sujo. Os travesseiros fedem e a cama eh dentro do armário! O serviço é ainda pior. Nunca mais voltarei!!!

  • Stayed: September 2013
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Thank Jose Eduardo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this reviewResponded October 21, 2013
Google Translation

Prezado Sr. José Eduardo,

Muito Obrigado pelo comentário e informação.

Gostaria em nome do Mercure São Caetano do Sul de informar que já temos o projeto de renovação dos quartos Studio e em breve um novo produto estará disponível aos nossos prezados hóspedes.

Informo também que a compra dos novos travesseiros já foi efetuada e até o final dessa semana estarão disponíveis nos quartos de nosso Hotel.

Agradeço a atenção e me desculpo muito pelo inconveniente.

Caso necessite maiores informações estou à sua total disposição.

Atenciosamente,

Denis Mioli
Gerente Geral

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Reviewed September 15, 2013

I stayed at The Mercure Apartments Sao Caetone for eleven nights while visiting family. It is a big building that needs a lot of attention and care. Room at the nine floor are big but carpet is stained and not clean. I only slept at the hotel and I was glad to see that bed linens were clean. I felt uncomfortable because the place was definitely not clean.
Twice I approached staff about wi fi issues and I found one individual to be very knowledgeable and helpful and the other expressed she did not know anything about how it operated...offered to help somone at home. I declined.

Room Tip: Room with a balcony helped to have fresh air on room.
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  • Stayed: September 2013, traveled with family
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Thank Isabel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this reviewResponded October 21, 2013

Dear Isabel,

In the name of Mercure São Caetano do Sul I would like to apologize for the inconvenience regarding the Internet. Recently we up dated our provider and certainly the quality and consistency of the service is much better now.

Regarding the carpets, I would like to inform that we are just about to start our rooms and corridors renovation which will certainly include the removal of the current carpets.

Once again I apologize for the inconvenience and should you need further information please do not hesitate contacting me.

Warm Regards,

Denis Mioli
General Manager

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Additional Information about Mercure Apartments Sao Caetano

Address: Rua Alegre 440, Sao Caetano do Sul, State of Sao Paulo 09550-250, Brazil
Location: Brazil > State of Sao Paulo > Sao Caetano do Sul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Sao Caetano do Sul
Price Range: $49 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Apartments Sao Caetano 4*
Number of rooms: 130
Official Description (provided by the hotel):
The 3 star Mercure Apt Sao Caetano features 129 apartments and is located in one of Sao Caetanos finest districts just a few minutes from the shopping district. The hotel is 10 km from Sao Paulo and 20 km from Guarulhos airport. The hotel features a restaurant, a bar, meeting room and parking. The hotel also offers a fitness centre and an outdoor heated pool. ... more   less 
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Also Known As:
Mercure Apartments Sao Caetano Sao Caetano Do Sul, Brazil

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