Outstanding!! We stayed for 4 nights in the beech premier lodge. It was slightly different from the photos when we booked through hoseasons but wow! The lodge was absolutely stunning, we lived in complete luxury! The customer service on site was excellent. We arrived at 3:30pm for check in on Monday at 4pm however our lodge wasn't ready until around 4:30pm however the staff put on free drinks at the bar in the boat inn for us while we waited. The lodge was spotless and received a phone call at our lodge telephone the next morning to make sure we had a good first night. Staff were very friendly in the 24hr reception, got free eggs for breakfast one morning too! Hot tub cleaned early every morning at the same time ready for use that day. We had dinner at the boat inn with our 2 kids which was lovely, staff great with the kids and food was great. Missing a bit of entertainment at night for the young kids though. Something to entertain the kids while the parents chill at the bar would have made the boat inn top notch. We did breakfast at The Hide which again was lovely but a little pricey for breakfast. The bird of prey centre on site is fantastic as is the gruffalo trail at Kielder castle, the app is excellent and kids thoroughly enjoyed it! On leaving at check out on Friday, the manager spoke to us and gave us a free gift when leaving and bottled water for the journey home. Overall we couldn't fault one thing. Stunning lodge and location! See you again xx
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