I want to give our dinner B&B stay at the Bedingfield Arms a good review as aspects of our stay here - such as the service Andrew gave us at breakfast time - were absolutely first class but silly little things, which could very easily be rectified, marred what would otherwise have been a really enjoyable stay.
Our room, with its four poster bed, was really comfortable but the TV only had two working channels and the loo seat wouldn’t stay up! Silly little things that are so easily fixable but mildly irritating that they hadn’t been attended to. What was slightly more concerning was that the central heating seemed to on ration. I know soaring energy costs are putting the hospitality industry under ridiculous pressures but I think a key requirement of most overnight stay-ers at establishments like this is the ability to warm their bedroom up to their preferred temperature not the management’s!
Our dinner was very good - congrats to the kitchen staff - but why oh why sit us down at our allotted table at our booked time of 7.15 pm, provide us with menus & a couple of drinks and then completely abandon/ignore us for 25 minutes?!? The waiting staff were clearly rushed off their feet but all that was needed was a word of explanation/apology - a little bit of communication between diner and waiter - and we’d have understood. Wilful ignoring of the customer only serves to annoy. Our meal was promptly served after our order had eventually been taken and, as I say, the food was delicious but can I suggest to the management that the waiting staff take food orders quite quickly after they’ve sat diners down and, if there is likely to be delay in the food being served, explain that to them AFTER taking the order not just completely abandon your diners thinking that giving them a drink and a menu has ‘bought you time’ before you need to serve them.
So, a really enjoyable stay in a comfortable bedroom in a characterful pub only a stone’s throw away from National Trust’s newly restored Oxburgh Hall (worth a visit!) with some excellent food and first class service at breakfast had the gloss taken off it by the above little problems, all of which could so easily be rectified with a bit of hands-on input from ‘The Management’.