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“cost”
Review of Dartington Crystal

Dartington Crystal
Certificate of Excellence
Attraction details
Reviewed September 23, 2013

food in the café was brill and not to costly a devon tae cost only £4.00 ch the shop for the glass was very xpensive for use as we where on a budget.

1  Thank Shane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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372 - 376 of 441 reviews

Reviewed September 19, 2013

Been to Dartington Crystal today, paid half price using voucher from their website...In all had a good day, the factory tour was good as it can be done at your own pace and you can get a good ariel view of the action from the gallery. No buggies or wheelchair access to this area as it is up a set of steel steps.

Our main intention was to get a hand casting in glass of our 8mth old daughter... this is where the staff were proven to be excellent both patient and professional as she was not happy having her hand pushed into the sand mold. The staff perceveired with her tantrums and eventually we got a suitable impression and the molten glass was poured into it whilst we watched. An excellent experience.

The shops were fine and there are plenty of glass bargains with discontinued lines and seconds in abundance.

The restaurant was good and reasonably priced, high chairs and microwave available for those with little ones. The toilets although not the best I have seen were usable and clean although a refurb would improve them. Plenty of free parking, picnic benches and even somewhere to run the dog.

In all a good few hours out and I recommend getting the 2 4 1 voucher from their website before going.

Thank Talizman1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartington_Crystal, Manager at Dartington Crystal, responded to this reviewResponded September 25, 2013

Thank you for taking the time to post your review of your recent visit to Dartington Crystal.

We are delighted to hear that you were able to take advantage of the two for one voucher from our web site. I have passed on your appreciative comments to the Casting team who did your daughters hand print.

It's also nice to know that you found plenty of bargains in our shop and that our Pavilion Cafe catered for your family needs.

Thank you once again for taking the time to write in with your feedback, we all look forward to welcoming you to Dartington Crystal once again in the future.

Kindest Regards

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Reviewed September 15, 2013

I was not happy with my recent visit to Dartington Crystal. Café - flies, sticky tables, very little choice with not one smile from the staff. Toilets - filthy and in need of a refit. I eventually found my way to the start of the tour and immediately walked away when I saw the cost....
Be careful when you shop for bargains in the glass ware - most of the offers are for glass (not crystal) that has been made in Poland and Romania (read the boxes carefully). When I asked a member of staff she said it was more cost effective to make it in another country than in England...yet again an example of Dartingtons aim to extract as much money from visitors as possible.

2  Thank T0nyandL0rraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartington_Crystal, Manager at Dartington Crystal, responded to this reviewResponded September 26, 2013

Thank you for posting your review on tripadvisor regarding your recent visit to Dartington Crystal.

I am sorry that you feel that your recent visit did not match your expectations. We are always concerned when our visitors are disappointed in any way. In response to your disappointment, my comments are as follows.

Pavilion Cafe - I was very surprised by your comments regarding this area as with previous reviews this area has demonstrated high levels of cleanliness and has recently been awarded a grade five for their Food Hygiene certificate - the highest grade possible. With reference to flies on the day of your visit I should point out that we are in a very rural area and therefore this is something that can happen from time to time but we do of course have electric fly catchers in place.

Toilets - Our toilets are cleaned on a regular bases to a high standard, however, this standard can be challenged depending on the volume of visitors that use them. That said we do recognise that they are in need of an upgrade. This is something that we plan to consider in 2014.

Shop Offers - In our shop we offer hand made Dartington Crystal 1st & 2nd quality, Dartington Glassware, Dartington Ceramics & Cutlery. We have a huge range catering for everyone's budget, with special offers on Dartington Crystal starting form as little as £5 for Crystal 2nds. All our Crystal & Glassware is designed here in Torrington and as you mention some of our Glassware range is outsourced as stated on the bottom of the box this enables us to offer the Dartington innovative designs at a competitive price.

Factory Experience - I see from your review that you decided not to pay the entrance fee to see the Dartington Crystal being made. Had you have done so your entrance tickets would have allowed you to spend unlimited time in our Visitor Centre which includes our Master Engraver at work. The Dartington Crystal story and product exhibition along with the audio visual presentation. This would have been followed by the Factory Experience taking in our 35 skilled glass blowers all producing hand made Dartington Crystal.

Please be assured that is our intention to deliver the highest standards of customer service along with a Crystal & Glassware range at affordable prices.

Thank you for your review and once again we are sorry to learn that we did not meet your expectations.

Kind Regards

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Reviewed September 13, 2013

Excellent factory, very open and we liked the way they allow you to wander around at your own pace rather than at the pace of a tour guide. The way you can get up close to watch the work is extremely interesting and fascinating to watch them work so effortlessly and with such precision. The shop is very well stocked and the staff were very helpful, even allowing us to use their Internet connection to find a symbol for some glass engraving. Would thoroughly recommend, and return (although would leave the money at home next time!)

Thank Jon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

We called here and thought it was great the staff were so friendly and helpful and although we did not go round the factory we did make some great buys at the shop...Christmas shopping in advance

Thank rosie194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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