Absolutely atrocious. I was advised to book, which I did. I arrived at 19:45 tonight to be told the grill was closed and they weren't accepting orders as they needed to catch up. I was asked to wait for half an hour in the bar and have a drink, which I had to stump up £5 for, no offer of compensation. I returned at 20:15 and waited five minutes in front of the reception before someone came over. I was then told I'd have to wait at least another 20 minutes. It's Tuesday night for crying out loud. Useless management.
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