After our first stay a few months before, we decided to visit Jurkovicuv Dum again last Spring. We were disappointed right from arrival when we found crumbs of the Spa oplatky all over our beds. Our room was situated above the entrance to the kitchen which meant being awoken every morning at 5.30 by delivery cars and not always very thoughtful people receiving them. Apart from the reception staff (who were just wonderful and so very helpful at all times) no one could, or made the effort to, communicate in English. We were often spoken to in German by the waiting or spa staff which was a bit insulting. The procedures were very good but standards varied from one person to another (always ask for a lady for your massage). We were lucky the pool was not always busy when we used it, the generally popular times are after meals. Half way through our stay we noticed the food quality and quantity deteriorated. After we complained that during a breakfast peak time there were no rolls left, we were told that the guests who came earlier had eaten the allocated amount for the morning. No apology, no replacement, we had to ask and insist. Sadly, that earned us a lot of rude treatment from the waiting staff for the rest of our stay. We never received an answer to our feedback we sent to the hotel's manager either. Shame, so many good elements of the stay but we may not be returning to this hotel. We felt the place is still a few decades behind, in the era when it was generaly accepted that the spa guests would tolerate any such behaviour from the hotel (or any) staff. You are running a business and we are paying customers - move with the times.
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