We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Much to improve on customer relation side”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Jurkovicuv Dum Wellness Hotel
Ranked #3 of 13 Hotels in Luhacovice
Muswell Hill
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Much to improve on customer relation side”
Reviewed October 9, 2012

After our first stay a few months before, we decided to visit Jurkovicuv Dum again last Spring. We were disappointed right from arrival when we found crumbs of the Spa oplatky all over our beds. Our room was situated above the entrance to the kitchen which meant being awoken every morning at 5.30 by delivery cars and not always very thoughtful people receiving them. Apart from the reception staff (who were just wonderful and so very helpful at all times) no one could, or made the effort to, communicate in English. We were often spoken to in German by the waiting or spa staff which was a bit insulting. The procedures were very good but standards varied from one person to another (always ask for a lady for your massage). We were lucky the pool was not always busy when we used it, the generally popular times are after meals. Half way through our stay we noticed the food quality and quantity deteriorated. After we complained that during a breakfast peak time there were no rolls left, we were told that the guests who came earlier had eaten the allocated amount for the morning. No apology, no replacement, we had to ask and insist. Sadly, that earned us a lot of rude treatment from the waiting staff for the rest of our stay. We never received an answer to our feedback we sent to the hotel's manager either. Shame, so many good elements of the stay but we may not be returning to this hotel. We felt the place is still a few decades behind, in the era when it was generaly accepted that the spa guests would tolerate any such behaviour from the hotel (or any) staff. You are running a business and we are paying customers - move with the times.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LondonTravelbears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

20 reviews from our community

Traveler rating
    11
    7
    2
    0
    0
See reviews for
5
11
Solo
0
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Czech first
  • English first
  • German first
  • Russian first
  • Slovak first
  • Any
English first
Bratislava, Slovakia
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 23, 2012

I've been in this hotel already several times and need to say, that I experienced same level of quality. I remember just one thinq which can't be in 4 stars hotel and this is dust on the table under the TV set. Nowhere else I have found something like that but I was negative surprised. Hotel services are great, staff willing to help. Hotel kitchen on standard high level with various wide range of everything you can imagine. welness center quite busy especialy pool, but after short waiting possible to swim.
Hotel has very good possition, built in style of architect Jurkovic, as many of the buildings in Luhacovice.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank J0zefL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brno, Czech Republic
Level 5 Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed July 2, 2010

Stayed there with my eldery parents.
The hotel was clean, the staff was very nice and helpful. Rooms were spacious. The location is very good - on the beginning of the promenade and close to town center.
Some procedures are done directly at the hotel, for few (like inhalations) you have to go out to another building (usually just a few meters away).
Breakfasts and dinners were good.
I really liked this hotel. It had only 2 disadvantages: the swimming pool was really really small. The dinners were served very early (17:00-19:00 hrs.).
The town is small, very quiet and not aimed at rich tourists. It means that it is a perfect place for people with limited budget, but not that interesting for those looking for luxorious vacation.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olgitit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Luhacovice hotels
0.8 mi away
Ambra Wellness Hotel
Ambra Wellness Hotel
#4 of 13 in Luhacovice
18 reviews
0.7 mi away
Hotel Harmonie
Hotel Harmonie
#5 of 13 in Luhacovice
59 reviews
1.1 mi away
Hotel Vyhlidka
Hotel Vyhlidka
#12 of 13 in Luhacovice
18 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Wellness Hotel Pohoda
Wellness Hotel Pohoda
#7 of 13 in Luhacovice
18 reviews
1.3 mi away
Hotel Adamantino
Hotel Adamantino
#11 of 13 in Luhacovice
14 reviews
0.5 mi away
Wellness & Spa Hotel Augustiniansky dum
Show Prices
Show Prices
Show Prices

Been to Jurkovicuv Dum Wellness Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jurkovicuv Dum Wellness Hotel

Property: Jurkovicuv Dum Wellness Hotel
Address: Lazenske namesti 436, Luhacovice 763 26, Czech Republic
Location: Czech Republic > Moravia > Zlin Region > Luhacovice
Hotel Style:
Ranked #3 of 13 Hotels in Luhacovice
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Jurkovicuv Dum Wellness Hotel 4*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Priceline and Booking.com so you can book your Jurkovicuv Dum Wellness Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing