Having stayed at this particular budget hotel before on numerous occasions, our expectations were realistic. A basic room, that was clean, was all we wanted. It was not what we got. We arrived in the evening, just in time to catch reception before it closed. The triple room we had booked was barely a double room with a z bed in it, it was ridiculously small and should not be advertised as a triple. Furthermore it was filthy, clumps of dust swirling around the floor and the z bed had no sheets or a duvet,all it had was a matress protector that was also thick with dust. We didn't even look in the bathroom! As it was late, I immediately went to reception to ask if the bed situation was normal (no sheets, blanket in the cupboard - make your own). No one bothered to come and take a look, the receptionist simply said that the room was what it was! I went back to the room, but this stage, my daughters had had a good look around and had found that the room was even dirtier than I had originally thought, so I went back to reception and asked for another room. They obliged, same size, but a bit cleaner at least. We (with the receptionist's permission) also took one of the duvets from the first room, as we assumed we would have to make our own bed!
The following morning I went to return the key to our original room, expecting the day staff to perhaps take more of an interest in our dissatisfaction. The surly gentleman at reception, simply said 'Ah oui', took the key and then, without so much as an apology or sign of concern that we were now a little happier at least, almost accused me to stealing one of his duvet's.
I would point out that there were no language barriers, my French is nearly perfect, having been educated in a french school, so there were no misunderstandings, just a dirty cramped room and dreadful customer service.
- Official Description (provided by the hotel):
- Your Campanile hotel-restaurant in Deauville Saint-Arnoult is ideally located on the doorstep of Deauville and Trouville-sur-Mer, close to Deauville-La Touques racecourse.The Campanile hotel in Deauville Saint-Arnoult is less than 3km from Deauville town centre, 4km from Trouville-Deauville SNCF train station and 9km from Deauville Saint Gatien airport. Your Campanile hotel can also easily be reached from Paris by taking the A13 motorway (less than two hours).The hotel is ideally located for your weekend breaks and longer holidays. From the hotel you can try the many activities that are available on the Côte Fleurie. Choose from an evening in Barrière casino, an afternoon in the Algotherm spa or a morning walk on the beach along the Promenade des Planches.Deauville International Conference Centre is open all year round and hosts a range of events, festivals, conferences and conventions including the American Film Festival. ... more less
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