This November 2013 I was a guest at this hotel for a second time. what is my opinion? Simply this hotel has failed in many aspects in the past three years.
Below are the pictures, as a proof of my opinion. I can see destroyed furniture and wallpaper, stains on the carpet, old TV type “strimon”which is practically not usable, partially clean shower ... and please be aware that this pictures are from deluxe room. Please be aware that these images are from the deluxe room. Can you imagine what is a quality of the standard room?
The first impression when you enter the room is that the decorative wallpapers are too dark and suffocating the room. The curtains are not ironed and full of dust, they smell on something ugly and dust y. The same holds for the bed linens are old, thinned and smells unpleasant.
The staff is impolite and lazy.
Respect for the Spa center , which is excellent with special respect to the mineral pools. The Swedish sauna and the infrared sauna are very small (for 3 people ) and not well held.
Imagine, it is allowed to take only one towel and if you ask to change the wet towel with dry one, the lazy blond girl will answered that is not possible. Why? The answer is: the policy of the hotel.
Warning, for bath in the swimming pool you should have a swimming cap which cost an additional 3 Euros.
Breakfast was good.
The dinner was plentiful without possibility to choose a meal (we had HB). The waiters are non helpful and they have all the time sarcastic smile ( something like, what you want now?) , simply they want to collect plates and to finish duties as soon as possible.
Advice, don't take a HB, it is much better to have only a breakfast.
Definitely this hotel should not have 5 stars, is not worth for those prices.
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- Also Known As:
- Strimon Spa Club Kyustendil Hotel Kyustendil