Outstanding location, outstanding beer garden views but it ends there. Camping in Appletreewick we intended to go to the "Excellent" Craven Arms 200yds away but it was busting at the seems. Only choice was The New Inn as we were walking and had children with us. Baring in mind 200yds away the Craven was rammed full we walked into an empty (and I mean empty) New Inn. Had the pick of the place but chose to sit in the beer garden. The bar staff (two middle aged men, one thin and one a little fuller in his figure!!) were surly and unwelcoming but that did not sway us as we didn't need to look at them for too long. Ordered food for all 7 of us. It was prompt and reasonably priced but the quality was really poor. Apparently "home cooked" but was poor and clearly warmed up. My friend had a Yorkshire pudding with his meal and to our horror it had black mould inside it at the bottom. Not a little bit!!! it was covered. My friend assumed it was burnt but then I pointed out that the bottom was fine. This was just on the inside. I showed a waitress who told me she would take it up with the chef. We heard nothing for 20 mins so I went to talk to the "thin" bar man. He gave me some excuse that they were home made and stored. They prefer to do it that way. His words were "Well obviously they are home made. We store them for speed and the chef obviously kept this one too long. The hot weather hasn't helped either". I just stood there speechless. He eventually reached into the till and gave me £4 compensation. It wasn't my fight to fight and my friend didn't want to cause a scene so we left. NEVER TO RETURN AGAIN.
To conclude: Surly staff. Unwelcoming. Terrible food. NO CONCEPT WHATSOEVER OF CUSTOMER SERVICE. This pub in the right hands should be bursting at the seams. Go to the Craven down the road, trust me you'll not regret it.
- Official Description (provided by the hotel):
- We are a traditional country pub in the heart of The Yorkshire Dales, with 6 newly refurbished en-suite letting rooms. We offer good home cooked pub grub and an excellent choice of ales. Our views are spectacular, making us the perfect haven for escaping the hustle and bustle of everyday life. So pay us a visit and you can expect a warm Dales welcome. ... more less