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“Dukes The Best In Lonavala” 4 of 5 bubbles
Review of The Dukes Retreat

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The Dukes Retreat
Ranked #1 of 6 Hotels in Khandala
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Dukes The Best In Lonavala”
4 of 5 bubbles Reviewed May 15, 2014

Its an awesome property located just above the hill... amazing overlooking views of highway and nature. excellent place to b in monsoons.child friendly place. and yet accessible to the local market.must try dukes retreat.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank KonicaHamlai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, May 19, 2014
Dear Guest,

It was a pleasure serving you at The Dukes Retreat and we thank you for sharing your review.

Our hotel is a perfect escapade for leisure and business travelers. The rooms are spacious and have a fresh modern decor with enchanting views of the Ghats. We are happy to know that you had a pleasant stay with your family and had a delightful dining experience. We have shared your comments with our associates and they are delighted to receive your words of praise.

We thank you again for staying with us and look forward to welcoming you back.

On behalf of the ladies & gentlemen of The Dukes Retreat

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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755 reviews from our community

Traveler rating
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See reviews for
325
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (274)
Date | Rating
  • English first
  • French first
  • Any
English first
Mumbai (Bombay), India
1 review
4 of 5 bubbles Reviewed May 12, 2014

I spent the last weekend here at the Dukes Retreat, a pleasant getaway from the scorching heat of Mumbai. The rooms were well maintained and functional, I wouldn't say anything close to luxury but the staff was very helpful and attentive. The food at the restaurant was suprisingly quite edible and the terrace cafe, I am sure would be great during moonsons to simply forget the crazy city life. Overall, a thumbs up and look forward to the next visit there.

  • Stayed May 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pinak27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, May 14, 2014
Dear Guest,

Many thanks for sharing your lovely review regarding your stay at The Dukes Retreat.

The Dukes Retreat is a perfect escapade for leisure and business travelers. The spacious rooms with a fresh modern decor offer contemporary comfort to our patrons and we are glad you had a relaxed, comfortable stay. Our team in the kitchen strives hard to please the palate of our guests and your special appreciation has inspired our associates.

We greatly value your patronage and look forward to welcoming you back in the monsoons.

On behalf of the ladies & gentlemen of The Dukes Retreat

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed May 10, 2014 via mobile

I'm writing this sitting in room 210 at this place, on my second difficult night here. I booked two nights here thinking it's a good place, as it's one of the oldest in this town.
I came here to spend some quiet time with my wife, and do some work in peace. As it turns out, work was out of question, as there is no internet to use. The employees told me yesterday that it would work soon, as they told me today, but for two whole days, they haven't managed to get the internet connection fixed. Small problem, nonetheless, I managed what I could with my phone's 3G.
The larger problem was, there was a loud party in the hall next to my room till late last night, which I sat through patiently. The music was loud and obnoxious, and the people were screaming and whistling till much later. I let this pass, thinking it was a one-off thing.
Again, right now, the same loud, cheap music is blaring in my head, and the same loud, cheap people are ranting outside my room.
I can't even have a conversation with my wife because I can't hear what I'm saying, and I'm paying 8k per night for this slum-like setting.
Extremely disappointing.

Stayed May 2014, traveled as a couple
Helpful?
2 Thank Ajinkya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, May 15, 2014
Dear Guest,

Thank you for choosing to stay with us and taking time out to share your experience.
We sincerely regret the inconvenience caused during your visit on account of the internet connection as well as the disturbance caused due to the noise from the function in the nearby banquet hall.

We would request you to consider this to be an aberration and not let this deficient experience color your judgement of the services and facilities provided. We request you to give us another opportunity and assure you of a better experience. Please do not hesitate to contact the undersigned at gm@dukesetreat.com for any assistance.

We sincerely do request your continued patronage and assure you of a better experience.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 2, 2014

It has breath taking view from the rooms overlooking the expressway and the valley and the forest. Hotel is nice and clean and staff is very helpful and courtous. The Rooms and very clean and properly maintained. Beautifully decorated and Equipped with all amenities and facilities the rooms themselves give a relaxing time.The breakfast spread was great and could match 5 star hotel standards.The food is good but a bit costly. Unfortunately wifi is chargeable. The swimming pool is nicely maintained. The ambience at lobby, spa and passage to rooms needs to be renovated as it gives discouraging signals.

Room Tip: Rooms Nos 120 220 and 320 onwards have view of the valley, express highway and the forest both.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 123Punekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, May 12, 2014
Dear Guest,

Thank you for mentioning us as the finest place in Khandala.

We are elated to receive your appreciation through this review. It is nice to know the rooms, service and maintenance of the property were up to your expectations. As breakfast is the most important meal of the day, the chef strives to make it interesting, nutritious, and delighting. The review has been shared with the entire Dukes team and serves as a morale booster for their hard work. The wi-fi prices are a contentious topic and have been put on the agenda for the monthly meeting

It was a pleasure to serve you at our hotel and we look forward to another opportunity to welcome you.

On the behalf of ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed May 1, 2014

Its an hour and a half away from Bombay and is a great place for a romantic or business lunches...the property has perhaps the best views in Khandala and has been maintained really well.

Would highly recommend a visit for the views...the food can be much better though.

  • Stayed April 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Romel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, May 12, 2014
Dear Guest,

It is pleasure to hear from you through this review.

We are pleased to know that you chose us to have lunch. Rightly mentioned by you, The Dukes Retreat is located on a hill top setting which allows our guests to enjoy the splendid views of Khandala. We thank you for your appreciation as it will let the fellow travelers know more about us. Your feedback regarding the food has been noted and shared with the Chef.

It is highly motivating when our guests recommend us. We look forward to the pleasure of welcoming you soon.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 26, 2014

Good: The hotel is located in a beautiful location and it is well maintained. Me and my wife did not require to venture out of the property for the 3 days that we stayed there from April 18 to April 20, 2014 as we thoroughly enjoyed the swimming pool, indoor games, terrace views and the nice little area under the trees containing swings. The chirping of birds that we heard early morning from the balcony was soothing. A relaxing getaway we hope for - it turned out to be exactly that.

Bad: The only reason why we may not come back to this property is the exorbitant prices. Food cost is just way too high and food quality is ok. Repairs and maintenance were carried out in our room at the time of check-in. I found an earthworm and one rupee sized bug inside the room.

Room Tip: Go for valley facing rooms
See more room tips
  • Stayed April 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank NLSab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, April 30, 2014
Dear Guest,

Many thanks for sharing your lovely review regarding your stay at The Dukes Retreat.

At our hotel, guests can retreat in the comfort of their rooms, indulge in various recreational activities. It is nice to know that you were impressed with the location of our resort. We regret the inconvenience caused to you during your stay. Your comments reference the prices have been noted. Housekeeping has been put under a stricter scanner to ensure that guests are not inconvenienced. We look forward to welcoming you and serving you again.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed April 26, 2014

It has breath taking view from the rooms.Overlooking the Mumbai-pune expressway and the valley.Hotel is nice and clean and staff is very welcoming.

It is a must visit in monsoon season when waterfalls are viewable from the rooms and the common areas in the hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Hrishikesh88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, April 30, 2014
Dear Guest,

The Dukes Retreat is a perfect escapade for leisure and business travelers. The spacious rooms with a fresh modern decor offer an enchanting views of the Ghats. We are delighted to know that you had a pleasant stay with your family. We have shared your comments with our associates and they are delighted to receive your words of praise.

We thank you again for staying with us and look forward to welcoming you back in the lovely monsoons.

On behalf of the ladies & gentlemen of The Dukes Retreat

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Dukes Retreat

Property: The Dukes Retreat
Address: Pune Mumbai Road, Khandala, Lonavala 410301, India
Location: India > Maharashtra > Lonavala > Khandala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Khandala
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Dukes Retreat 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Dukes Retreat at Khandala is not more than a 15 minute picturesque drive away from Lonavala. The resort is a landmark located 1850 ft. above sea level. Keys Khandala is spread across 11 acres of beautifully landscaped gardens, valley-view and the mesmerizing Western Ghats. The property benefits from being set in the lap of the flora of the region and nestles amidst waterfalls, nature trails and winding forest paths. ... more   less 
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Also Known As:
The Dukes Retreat Hotel Khandala

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