We stayed in a Deluxe double-room for two nights. The views are amazing and the room is very clean and well maintained. The service was quick and efficient. The resort is quiet, peaceful and has a nice game-room. The staff are by and large friendly but we weren't very happy with the service at the Panorama cafe.
Some aspects of their cost-cutting really bothered us. The resort forgot to upgrade their TATA Sky set-top boxes so we had only a couple of working channels on our TV - we would have appreciated a prior warning regarding this. The bathroom in our double-room had toiletries for just one person. Their restaurants only offer a buffet option forcing you to dine in the room or pay for the buffet even if not particularly hungry. The food at the Duchess restaurant was only so-so.
- Official Description (provided by the hotel):
- The Dukes Retreat at Khandala is not more than a 15 minute picturesque drive away from Lonavala. The resort is a landmark located 1850 ft. above sea level. Keys Khandala is spread across 11 acres of beautifully landscaped gardens, valley-view and the mesmerizing Western Ghats. The property benefits from being set in the lap of the flora of the region and nestles amidst waterfalls, nature trails and winding forest paths. ... more less
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- Also Known As:
- The Dukes Retreat Hotel Khandala