We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful trip!”
Review of The Dukes Retreat

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Dukes Retreat
Ranked #1 of 6 Hotels in Khandala
Certificate of Excellence
Pune
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful trip!”
Reviewed October 23, 2013

We visited the resort and liked everything about it ..... the breathtaking views , awesome food , pool and general ambiance. We had a good weekend ....absolutely relaxed and our kids had a lot of fun. The rooms are nice , the food in the Duchess restaurant along with the view was awesome, the service is prompt and hassle free & the resort was easy to locate. I absolutely recommend this resort to anyone for a quick get away especially for families !

Negatives - we were first shown to a room with broken flooring ....upon asking them to change the room they did so within no time and with no hassle and we were settled nicely to the next room. The resort is beautiful but it needs to be maintained with a little more effort...otherwise it's really a gorgeous place. They hold a lot of conferences ......and when a big group checks in ....they don't really have much time to cater to individual requests...so we had to wait a bit during checkout...but they were really nice to our kids and sent them back with special cookies & chocolates !

Room Tip: Most rooms offer an excellent view .......
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RinV2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, October 25, 2013
Dear Guest,

We thank you for your review following your stay with us and sharing it with millions of travelers who consult TripAdvisor before making their travel plans. It fills us with immense pleasure to know that you and your family enjoyed our services and that your overall stay was a memorable one. The hotel has been designed keeping the comfort of guests in mind. Be it the location, food, services or rooms we make sure our guests have an uninterrupted stay. Your acknowledgement for the efforts of our staff has been duly conveyed to them.

I sincerely regret the inconvenience caused to you, we assure you that such concerns are definitely addressed. The entire team is grateful that you have shared your suggestions as it will strengthen our services. It is only due to our esteemed patrons such as you that we are able to improve and enhance the level of services offered to guests.

Once again thank you for your support and we look forward to having you back at The Dukes Retreat for a perfect stay experience in the future.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

797 reviews from our community

Traveler rating
    279
    383
    80
    25
    30
See reviews for
349
185
5
114
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • English first
  • French first
  • Any
English first
New Delhi, India
Level 6 Contributor
342 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed October 19, 2013

I was here for company meet and stayed with colleagues for 2 days. The location undoubtedly is the highlight of the place. You get sweeping views of the valley and waterfall from room, conference room, restaurant and roof top. The room I stayed in was decent and was adequately furnished. However the conference room looked really dated. The furniture and fixtures seemed very old, though well maintained. The food and service was quite good, and was had nice variety and delicious food in all 3 meals for both days. THe staff seemed eager to help and was attentive. Overall it was a positive experience, but it would help if hotel could spruce up the corridors and conference room.

Room Tip: Ask for side with valley view
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indiavoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, October 21, 2013
Dear Guest,

Thank you for staying with us and sharing your experience on this public platform. Situated amidst breathtaking location, The Dukes Retreat is an ideal getaway for vacationers besides catering to business travelers.

Our guests can choose from among rooms and cottages for a relaxing stay. Our hotel also boasts of exclusive dinner, café and bar where our patrons can enjoy a fine dining experience. It is great to know that you enjoyed your stay with us and had a wonderful stay overall.

It was a pleasure to have hosted you and we look forward to accommodating you soon again.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 16, 2013

I stayed in Duke's Retreat with few other colleagues as we had a business off-site. We stayed there for 2 nights and 3 days in August 2013 and for most part of our stay, we were confined in the hotel - either in our rooms or in the conference room. It was raining cats and dogs all through our stay.

The room was alright, but none of us got a room with great view. I got a room with a small, not-so-clean balcony, but it was kind of okay for us - as our purpose of visit was different. The rooms as such was quite neat and there are no complaints about that. The restaurant was also good and we found both the breakfast and lunch to be quite decent. On one of the evenings, we helped ourselves to few sofas just outside the bar and had a wonderful time. We should commend the service of the staff. Despite the fact that the bar wound up by 11 pm, we were served until 1 am by a helpful staff member.

As for the conference room, it was good if not great. Wi-Fi was working good. Over all, excellent service, great location, nice food and decent rooms. What more do you need? :)

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chakra_Sampath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, October 18, 2013
Dear Guest,

We thank you for choosing to stay with us on your recent business trip to Khandala and sharing your experience on TripAdvisor with fellow travelers.

It fills us with immense delight to know that you found our services and the overall ambience of the place at par with your expectations. In the lap of nature, Dukes Retreat is an ideal retreat for business as well as leisure travelers. However, I am disappointed that you did not get a chance to explore the region around due to the rains. We wish the next time you visit us, you find an opportunity to discover the local scenic beauty as well as the hill station’s quaint attraction.

Once again, we thank you for your support and hope to have the pleasure of your continued visits to our hotel.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 5 Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 13, 2013

From almost every part of the hotel, you get great views of the valley and the waterfall. The rooftop pool, cafe and bar are all very welcoming and you can spend hours there if the weather is right. The staff is helpful, prompt and very experienced. The food is decent. It has a likeable feel typical of older properties... that is not achieved by newer hotels. Its a well-oiled machine so there is no miscommunication or mishandling. Overall, there is no better property in Khandala-Lonavala.
Tip: The best time to enjoy the place is when the monsoon starts receding so you don't get fogged out. End September is ideal.

Room Tip: The deluxe rooms are massive so even with 2 grown up children, you do not need an extra room. Just p...
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MotoShirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, October 15, 2013
Dear Guest,

We thank you for such a wonderful review on your stay and sharing it with our fellow guests on TripAdvisor.

It’s a delight to know that you and your family could take back fond memories following your stay with us. The entire team at The Dukes Retreat is motivated to offer the best of services for the convenience of our guests. We strive to surprise our patrons with the special treatment that beckons guests to return and your appreciation for the same clearly shows we were successful.

We look forward to welcoming you back and assure you of an even better experience.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 10, 2013

We have now stayed at the Dukes Retreat 2 times in two years. Both times we pre-booked ourselves for their standard rooms (not suites) with a view of the lush valley and the Expressway below.

Positives: locations is excellent. Sitting in the balcony of your room, you can take in the full landscape of the lush green hills and waterfalls. Outdoor cafe and swimming pool are also very good in terms of ambience. And it is conveniently located close to the point where one leaves the Expressway to enter Khandala. So you miss the traffic mayhem further down towards Lonavala where the highway sort becomes a city-road choked with tourist traffic

Negatives: There are plenty of these:
- Booking mayhem: First of all, they don't take bookings after 6pm or so (forget the exact time) which makes no sense in today's day and age. So we booked online on one of the aggregator websites like Makemytrip etc. When we showed them the copy of the confirmation at the time of checking-in, they had no record of my booking. Apparently they never received any communication from the website we booked on. That's bizarre!! I have made similar bookings with other hotels and never had issues. Seems like the issue was on the part of the hotel. However, despite booking a standard room with the good view, they tried to allot us one of the suites they had in the name of "upgrading" and by lying to us that none of the standard rooms were readily available (despite the advance booking). These suites were big all right but had a terrible view and since we had only gone for one night we insisted on getting the standard rooms with the view. Due to our insistence, they finally gave us a standard room in 10-15 mins which bore out their lie that none of the standard rooms were available (which we had suspected anyway)!!

- Food sucks. Try not to book for a combo deal including lunch and dinner. Breakfast is highly average. There are better eating options for meals within short distance of the hotel - Fariyas is one of them

- Service is poor. The balcony of the room was not completely clean. It took time for room service to respond to requests. They are no longer a part of Keys Resorts either.

Overall, I think paying ~Rs. 10-12000 all inclusive for a night at the Duke's Retreat is very expensive and you don't get your money's worth. It can pass off as an expensive indulgence once, for the view esp., but I would not come back.

The only reason I am ranking it as an "avg" and not "poor" despite my rants about the place is the spectacular views it offers for a relaxed weekend for a harried Mumbaikar

Room Tip: Opt for the standard rooms. They have great views of the lush valley and waterfalls in front. Avoid...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shutterbugger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, October 21, 2013
Dear Guest

Thank you for choosing to patronizing The Dukes Retreat and taking time out to share your experience.

While it is our endeavor to ensure a memorable experience to all our discerning guests, we understand that your experience has been clearly found wanting to the levels of service. Kindly accept our sincere apologies for the deficiencies caused. We are looking into our processes and systems to identify the causes in each of the instances and initiating appropriate corrective actions.

We thank you for your candid feedback and assure you of all our efforts to ensure a better experience in your future visits and look forward to your continued patronage.

Once again, sincere apologies for the deficiencies experienced and look forward to welcoming you back.

On behalf of the ladies and gentlemen of The Dukes Retreat

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level 4 Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 7, 2013 via mobile

visited this hotel to celebrate my wife's birthday..and these guys made it truly special for us.They decorated the room, kept a bouquet and even arranged a cake.Special thanks to Mr Abhishekh, for giving us a room with an excellent view and overall is a very friendly and helpful staff.The food is another plus, tasty and served with a smile.It was raining intermittently but the housekeeping were on their toes to ensure it would be wiped dry after every heavy shower.There was a magic show on one of the mornings, which was quite entertaining for us and our 3 year old..to sum it up, a very good experience which left some great memories..

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deepak930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, October 8, 2013
Dear Guest,

We thank you for such a wonderful review on your stay and sharing it with our fellow guests on TripAdvisor.

It’s a delight to know that you and your family could take back fond memories following your stay with us. The entire team at The Dukes Retreat is motivated to offer the best of services for the convenience of our guests. We strive to surprise our patrons with the special treatment that beckons guests to return and your appreciation for the same clearly shows we were successful. Your special mention of Mr. Abhishek has thrilled him to know that his efforts were duly recognized.

We look forward to welcoming you back and assure you of an even better experience.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 7, 2013

Visited for the 1st time with my wife and twin infants. Loved the stay. Awsome resort, Breath taking views, Superb cleanliness, Amazing food and above all Very courteous staff. Surely gonna recommend the resort and repeat the visit.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dj190409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review, October 8, 2013
Dear Guest,

We thank you for choosing us on your recent visit to the city and sharing your experience with our fellow travelers.

The Dukes Retreat is the ideal sanctuary to explore and enjoy Khandala and its woods & hills, I am glad you enjoyed our perfect setting to your advantage. It fills us with immense delight to know that you found our services and the overall ambience of the place par excellence.

Thank you once again for your recognition and we hope to have the pleasure of your continued visits to our hotel.

On behalf of the ladies and gentlemen of The Dukes Retreat.

Peter J. Pulliattu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Khandala
2.2 mi away
Picaddle - The Luxury Boutique Resort by Meritas
6.8 mi away
The Machan
The Machan
#3 of 67 in Lonavala
853 reviews
2.7 mi away
Rhythm Lonavala
Rhythm Lonavala
#5 of 67 in Lonavala
464 reviews
Show Prices
Show Prices
Show Prices
2.8 mi away
Upper Deck Resort Pvt. Ltd.
0.2 mi away
Zara's Resort
Zara's Resort
#2 of 6 in Khandala
194 reviews
2.7 mi away
Citrus Hotel Lonavala
Citrus Hotel Lonavala
#6 of 67 in Lonavala
653 reviews
Show Prices
Show Prices
Show Prices

Been to The Dukes Retreat? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Dukes Retreat

Property: The Dukes Retreat
Address: Pune Mumbai Road, Khandala, Lonavala 410301, India
Location: India > Maharashtra > Pune District > Lonavala > Khandala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Khandala
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Dukes Retreat 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Dukes Retreat at Khandala is not more than a 15 minute picturesque drive away from Lonavala. The resort is a landmark located 1850 ft. above sea level. Keys Khandala is spread across 11 acres of beautifully landscaped gardens, valley-view and the mesmerizing Western Ghats. The property benefits from being set in the lap of the flora of the region and nestles amidst waterfalls, nature trails and winding forest paths. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Agoda, TripOnline SA, Hotwire and Cheap Tickets so you can book your The Dukes Retreat reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Dukes Retreat Hotel Khandala

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing