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“calm, serene, peaceful”
4 of 5 bubbles Review of The Dukes Retreat

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The Dukes Retreat
Ranked #1 of 6 Hotels in Khandala
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
94 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“calm, serene, peaceful”
Reviewed April 5, 2013

enter dukes retreat n u r treated with an extremely couteous n kind staff.. a look around d hotel wud definitely get u thinkin dat hw did dey built it ??? is it on d ledge of the mountain or did dey cut d mountain 2 do so??

rooms r tastefully done... all d rooms r valley facing.. so make sure to get up early n enjoy d view wid a hot cup of chai... alternatively der is roof top resto where u can enjoy d sunrise n sunset... esp recommended for couples for special occassion...

regardin food, it is good... fine cuisine wid variety of choices...

d bar is tastefully done... nice plush sittin arrangement.. can sit n relax wid a group of frds over drinks...

definitely a place 2 stay wen in khandala...

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank milan_choksey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSGuleria, General Manager at The Dukes Retreat, responded to this review, April 8, 2013
Dear Guest,

Thank you for choosing to stay with us and sharing your experience here on TripAdvisor .We are glad to know that you enjoyed your time here.

We at Dukes Retreat Khandala, aim to provide a relaxing break away from the dust, grime and hustle-bustle of the city amidst the soothing setting of the Western Ghats and the plush ambiance of our well –appointed guest rooms and coffee shop. We are pleased to know that you found the location, architecture and bar impressive and found our services and other amenities up to your expectations.

Once again, we would like to thank you for your kind feedback and look forward to serving you and your friends here at The Dukes Retreat Khandala with a relaxed and peaceful stay.



Best wishes.

Rakeshwar Singh Guleria
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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761 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (275)
Date | Rating
  • English first
  • French first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 5, 2013

Dukes Retreat is one of the best hotels in the Mumbai Pune Expressway circuit. The facilities are very good and the staff behaviour does not disappoint either. The best thing though is the view got and excellent view of the valley, a view one wold always want to wake up to. The best time to visit is of course during the monsoons.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TuhinS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSGuleria, General Manager at The Dukes Retreat, responded to this review, April 6, 2013
Dear Guest ,

At the onset we would like to thank you for choosing The Dukes Retreat Khandala and taking out time to share your feedback on this prestigious forum.

We are delighted to have received your notation which is counted as a valuable acknowledgment of our well-renowned resort. Also, we are ecstatic to know that you thoroughly enjoyed your trip with us.

We are pleased to have accommodated you and look forward to welcoming you soon.


Best wishes.

Rakeshwar Singh Guleria
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 1, 2013

The experience was wow! My 2.5 year daughter did not want to leave this place. She enjoyed the pool, food, room, the view, the terrace, the garden, the service that we got. Be it the fish fry or the kebabs or the Chinese or the pastas or egg, everything was delicious. Every dish was worth it. We were given a choice to choose our room. The rooms are just the same as seen in the pics. The room service, receptionist, guard at the pool every person was very kind and helpful.

Do visit it once. It will be even more scenic soothing during the monsoons. All worth it.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank PravinaPrabhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSGuleria, General Manager at The Dukes Retreat, responded to this review, April 3, 2013
Dear Guest ,

We thank you for choosing The Dukes Retreat as your host on your recent visit to Khandala. It always feel great to receive such an awe-inspiring feedback about the hospitality that we offer. We are extremely pleased to learn that our impeccable service, gracious staff and amenities lived up to your expectations. A review like yours motivates the team to enhance the comfort & satisfaction of the guests further .Your words of appreciation for the staff, food, room, garden, terrace, pool and cleanliness have been received by the team with utmost gratitude.

We will be waiting for you with your family for yet another perfect holiday. Once again, thanks for sharing your kind words on this public forum. We look forward to serving you again during your next trip.

Best wishes.

Rakeshwar Singh Guleria
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
119 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 29, 2013

Had a chance to stay at this hotel recently for a conference. The view from the rooms is amazing, The furniture & linens were comfortable & clean, the poolside dining area is superb! food quality is just ok and the service in restaurant is pathetic. bar is good. gym is good too. overall a good place and deserves 3.5 stars but since that's not possible so giving 3.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sandeep B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSGuleria, General Manager at The Dukes Retreat, responded to this review, March 30, 2013
Dear Guest,

It was pleasure to serve you at The Dukes Retreat, Khandala on your recent visit and we thank you for taking out the time and writing this review.

We are glad to know that you had a relaxing stay in your valley facing accommodation. We would like to apologize for the inconvenience caused due to the service in the restaurant. We would like to assure you that your concern has been duly noted and acted upon. It’s nice to know that you were able to enjoy all other aspects of the resort.

We once again thank you for your custom and look forward to a chance to have you with us soon.

With amended hospitality and efficient and smooth services.

Best wishes.


Rakeshwar Singh Guleria
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 28, 2013

have been going here since the past 16 years.
very beautiful!!
food is awsome.
before there used to be puppet shows,djs,games etc but i don no y have they stopped it.
really miss them but love this place n ofcourse the ppl there are very nice.
love its pool n its ayurvedic massage
just amazing!!
will keep coming

Room Tip: all the rooms ive been have been the best!!
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank khushi94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSGuleria, General Manager at The Dukes Retreat, responded to this review, March 29, 2013
Dear Guest,

Thank you once again for patronizing The Dukes retreat Khandala.

We are pleased to know that you were impressed by the beauty of our resort and found the pool , ayurvedic massage and quality of food up to your expectation . we are happy to hear that your interaction with our staff was worth mentioning .

We are still having puppet and magic show on Sunday morning , DJ on Saturday night and our games room is still having pool table , TT table and video games , and we are further enhancing our guests entertainment areas in near future.

Thank you for sharing your kind feedback and look forward to hosting you again and again at The Dukes Retreat Khandala.

Best Wishes,

Rakeshwar Singh Guleria
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 27, 2013

Its a very nice resort with all modern amenities and a breath taking view,its an ideal place for stay as well as for corporate events..the kerala massage spa is a must visit and so is the bar they serve wonderfull cocktails it is a bit costly but.......full paisa vasool!!!

Room Tip: the 2nd level rooms are the best n have a wonderfull view
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank abbashusain14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSGuleria, General Manager at The Dukes Retreat, responded to this review, March 28, 2013
Dear Guest,


Thank you for choosing to stay with us at The Dukes Retreat , where our aim is to offer our patrons a diverse experience which adds a touch of personalized treatment and the comfort of all the modern , relaxing amenities . We are glad that you thoroughly enjoyed your time here and were able to share your valuable feedback here on Trip Advisor.

At our luxury resort at Khandala, we are committed to offering grand and welcoming experience to our guests, who are looking to unwind from the daily hum-drum of life against a natural setting of the Western Ghats. We are pleased to know that you were impressed by the location & scenery of our resort and found the Kerala massage and cocktails in the bar up to your expectation.

Thank you for sharing your kind feedback and look forward to hosting you again with a tranquil stay at our hotel in Khandala.



Best wishes.

Rakeshwar Singh Guleria
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 16, 2013

Had a chance to stay at this hotel recently for a conference. The view from the rooms is amazing, in room services are excellent. The furniture & linens were comfortable & clean, the poolside dining area is superb! The only sore point was the food quality, which was not up to the mark. The staff also needs o be more courteous & trained in soft skills. My fourth star in entirely for the view from the room............

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank remo2000in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSGuleria, General Manager at The Dukes Retreat, responded to this review, March 19, 2013
Dear Guest,

Thank you for sharing your comments with the TripAdvisor community.

We appreciate you taking time to share your feedback which helps us to review and improve our services from time to time. I sincerely regret that your dining experience was not up to your expectation. I have shared your feedback with the Food and Beverage team and let me assure you that corrective action has been initiated.

We request the pleasure of serving you again and an opportunity of offering you a better experience. I look forward to meeting you on your next visit.

Best wishes,

Rakeshwar Singh Guleria

Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Dukes Retreat

Property: The Dukes Retreat
Address: Pune Mumbai Road, Khandala, Lonavala 410301, India
Location: India > Maharashtra > Lonavala > Khandala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Khandala
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Dukes Retreat 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Dukes Retreat at Khandala is not more than a 15 minute picturesque drive away from Lonavala. The resort is a landmark located 1850 ft. above sea level. Keys Khandala is spread across 11 acres of beautifully landscaped gardens, valley-view and the mesmerizing Western Ghats. The property benefits from being set in the lap of the flora of the region and nestles amidst waterfalls, nature trails and winding forest paths. ... more   less 
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Also Known As:
The Dukes Retreat Hotel Khandala

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