Have been to this resort twice. First with family and another time for business for our company conference. The management had probably changed the second time. My review is more from the second time point of view. The rooms are nice and seems to have been renovated from my earlier trip. But with change in management, there seemed to be some lapses in the way things were done. For e.g. some of my associate rooms had welcome chocolates and fruits in their rooms, whereas some didn't have. The rooms which were not assigned to our company used to get mornings newspapers, whereas rooms allocated to us didn't get any news papers (we were there for 2 days). Such small things gets easily noticed and does not go well with what they claim it to be as a "premium property".
Another point would be that the spread of buffet breakfast can be extended, especially when they are catering to large guests.
The property was also undergoing some renovations, however, adequate safety measures were not taken, like side of the pathways had been dug up, but no instructions were written or precautions were taken for guests safety.
Overall, may not be value for money.
- Official Description (provided by the hotel):
- The Dukes Retreat at Khandala is not more than a 15 minute picturesque drive away from Lonavala. The resort is a landmark located 1850 ft. above sea level. Keys Khandala is spread across 11 acres of beautifully landscaped gardens, valley-view and the mesmerizing Western Ghats. The property benefits from being set in the lap of the flora of the region and nestles amidst waterfalls, nature trails and winding forest paths. ... more less
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- Also Known As:
- The Dukes Retreat Hotel Khandala