We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“well the work payed”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Suites Hotel & Spa - Knowsley
Ranked #1 of 4 Hotels in Knowsley
Certificate of Excellence
Glasgow, United Kingdom
Level 5 Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“well the work payed”
Reviewed June 26, 2013

have stayed here a couple of times over the last six months. The staff are really nice friendly efficient, The hotel and gym are nice and the pool a reasonable size. The rooms are a good size especially if you are on your own.
However the food is over priced and not exactly anything to shout about in fact I found it quite bland.
As to the location as I was down there on business and the work selected it, it was ok for my purposes, but it would have to be a base if you were visiting Liverpool as there is nothing around about it, unless one of you drives.
I will probably be back but it won't be by choice

Room Tip: not a place to go if you don't want to drive
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat K, General Manager at Suites Hotel & Spa - Knowsley, responded to this review, July 1, 2013
Thanks for your review , we appreciate all comments we receive.
We are surprised that you did not enjoy the quality of our food as you will notice in other postings we rate very highly in that area , and have to disagree with you , it is not overpriced for a four star hotel , all tastes differ but if you do stay again please bring to our notice if anything is not to your liking , we would rather deal with an issue right away.
Re the position of the hotel , we are on a major junction of the M57 and also the main East Lancashire Road runs right passed our hotel so for car born customers it is perfect , the hotels geographical position is to be seen easily on Google maps or any other satnav site.
The room size and your comments "being on your own" the rooms are massive , you have a separate lounge with business area , couch , dining room table and chair , then you have a large bedroom with a King sized bed fitted wardrobes dressing table separate sink from the bathroom .
Should your company book you in again please make yourself known so we can deal with any issues you may have.


Mrs Pat King.
General Manager.
Suites Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

740 reviews from our community

Traveler rating
    425
    179
    72
    35
    29
See reviews for
207
191
21
142
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Sunderland, United Kingdom
Level 5 Contributor
84 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed June 25, 2013 via mobile

Firstly the people here (staff) were the single reason I stayed rather than elect for multiple chain hotels in Liverpool which was 20 mins drive from my office whereas this hotel was five mins

The level of visible disenfranchisement show. By te staff late 2012 and into Q1 2013 was palatable and this manifested itself in them literally explaining why they were leaving which was a tad disconcerting as a guest

The rooms are large and the bedroom a d lounge layout is great

Room service is limited option and very slow whilst decent value

The gym is comprehensive

Parking is free and the location is on a business park so taxis required if you fancy a pint

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat K, General Manager at Suites Hotel & Spa - Knowsley, responded to this review, June 28, 2013
Thank you for your review we appreciate all reviews we receive..
Being a regular customer and obviously happy to return I would have hoped that you could have discussed any issues with members of our management staff as we have a Duty Manager on all the time.

Staff changes at the Suites are very low and yes there have been changes, as there are always is in companies. But not in front of house , restaurant, reception, leisure, banqueting and housekeepers, who have been with us for years.

Your comments about the room service; you can order anything you want, just have to ask, simple as that. We get all room service to rooms within fifteen minutes, if a cooked dish which is quick. The food has to be cooked from fresh, trollied up and taken to the room and we always have call back on room service to make sure everything is as expected by the customer.

If you stay with us again please make yourself known to us and we can discuss any issues you have, we would prefer to deal with things right away, and that pint you fancy, can be on me.

Mrs Pat King.
General Manager.
Suites Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
isle of man
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 17, 2013

We stayed here on 14th june, arrived at 10am, got a room straight away, girl in reception was very friendly and helpful, smoking room too, which we were very impressed with, room was spotless, breakfast was lovely, will stay here again, highly recommend. Well done Suites. +++++

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kim-gerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Director of Sales at Suites Hotel & Spa - Knowsley, responded to this review, June 20, 2013
Thank you very much for posting your review and also for giving us excellent scores.

It is always very encouraging to the team when we receive excellent reviews

We hope that we will be welcoming you back to the Suites Hotel Knowsley in the near future

Best Regards

Michael Cummins
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
Level 6 Contributor
112 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed June 10, 2013

This was our third stay at the Suites in Knowsley - and I am not sure if I have reviewed it before, but if I had it would not have been a fabulous review. We stay they because it very close to where our daughter lives and is very convenient.

Has there been a change of Management? I don't know - but the rooms and bathroom (a non executive double suite) appeared much cleaner, the staff smarter, attentive and more on the ball and rather more "trained" than in our previous experiences there. Some of the furniture in our room was a little on the tired side - but it is a busy hotel and so some wear and tear is to be expected, but the huge double bed was very comfortable. Bathrooms in the standard rooms are a little "compact" but as there is a second sink in the bedroom it isn't really a problem. Very impressed with the water pressure and temperature - bath fills up very quickly and the complimentary toiletries are good quality. The sewing kit came in very handy for a slight "wardrobe malfunction" with my party frock - godsend!

I also like the set up of the complimentary drinks - decent sized coffee mugs and a filter coffee jug with real ground coffee are just perfect first thing in the morning. Decent tea and hot chocolate, plus still and sparkling water complete the complimentary set. Oh - and the desk spotlight is fantastic for drying nail varnish when you are in hurry.

We did not have time to eat in the restaurant for dinner that evening and had a bar meal instead. Bit of a limited choice but my husbands crepe, filled with generous helpings of ham, cheese and a perfectly cooked poached egg was filling and tasty (I tried some of his), lovely crispy on the outside fluffy inside Spanish chips and my roast beef sandwich would suggest that the cooking has improved enormously. The buffet breakfast was also well stocked, (hot food hot and looking fresh) and well cooked. I would personally prefer coffee served in a pot at the table instead of having to wait to catch the eye of a passing waiter or waitress - but that is only a minor personal preference.

It's a modern hotel with quite tasteful décor and art work. It isn't over luxurious and I would guess that it is aimed at mainly short stay guests, and in that respect the hotel works very well.

We have never had time to sample the swimming pool or gym - but they seem to be well used by others.

All in all we enjoyed our stay there this time and will stay there again on future visits to our family. Well worth the £85 (very reasonable) for our one night bed and breakfast.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reddragonlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Director of Sales at Suites Hotel & Spa - Knowsley, responded to this review, June 13, 2013
Thank you very much for taking the time to post your review and also for your great scores. It is always encouraging to know we are going in the right direction.

First of all, can I say....what an orignal use of our reading lamp!!

We are always working hard to make things better, to achieve higher standards and to go that extra mile.

We hope it will not be too long before you come back and visit us again at the Suites Hotel Knowsley, and hopefully make time for the things you havent tried next time,

Best Regards

Michael Cummins
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 3, 2013

First time visiting Liverpool along with another family. Spacious suite. Children were happy to have 2 TV on each areas (bed and sitting). Good selections of complimentary tray.
Good breakfast selections, staff are friendly and helpful.
We did our sight-seeing in the morning, came back in the late afternoon for a dip in the pool before going out again for dinner. Good facility of sauna and stream room.
Overall, the hotel experience contributed positively to our wonderful trip to Liverpool.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kate99_02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Director of Sales at Suites Hotel & Spa - Knowsley, responded to this review, June 6, 2013
Thank you very much for taking the time to post your review and also for your excellent scores. It is always encouraging when we receive excellent feedback.

I hope that you made use of some of the discounts that we have for the local attractions.

We hope that we can look forward to welcoming you back to the Suites Hotel Knowsley in the not too distant future

Best Regards

Michael Cummins
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 29, 2013

On a city trip to Liverpool, we chose Suites Hotel based on its positive reviews.

The hotel is located outside of Liverpool's centre but with a mini cab for around £12, you can easily reach the centre within 15-20 minutes. Get out at Liverpool ONE for a shopping trip and within 5 minutes you are at the idyllic Liverpool pier.

The reception staff was very friendly and helpful, giving us nice inspirations for dining out in the city. The rooms are incredibly spacious with a huge and very comfy bed, TV, a separate living room/study area with a couch, diverse desks and chairs, ironing facilities, kettle with tea and coffee. Moreover, you receive two bottles of water upon arrival and there is information material about Liverpool. Everything was clean and tidy.

However, the breakfast leaves space for improvement as the choice of food was very limited, no pastries/sweets and no fresh fruits. Besides, you have to pay extra for a hot chocolate and I assume the same applies for Cappuccino etc. The staff members of the breakfast shift were very rushy and short in words.

In general, I really enjoyed my stay in the hotel: spacious and clean rooms, good customer service, parking lot and a general welcoming atmosphere in the hotel. I can just criticize the breakfast which could be improved.

P.S. I saw brochures in which the Suites Hotel offers different wedding and party arrangements.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AGirlsTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Director of Sales at Suites Hotel & Spa - Knowsley, responded to this review, May 31, 2013
Thank you very much for taking the time to post your review and for scoring us highly. It is always very encouraging when we receive positive feedback.

We are a little surprised at the breakfast comment as we usually receive excellent feedback in this area. I will pass your comments on and they can be investigated further. You are correct regarding hot choclate and cappucinos, these are not included in breakfast and are charged as extra.

We hope that we will have the pleasure of welcoming you back to the Suites Hotel in the near future

Best Regards

Michael Cummins
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 27, 2013

As my husband has been staying with you for 6 weeks now and has another 4 to go, his company paid for our daughter and myself to come and stay for 3 nights.
Even though im sorry to leave him behind as we miss him lots, it was so nice to know that the staff take great care of him, as I noticed when we were there they do the same for all their guests.
The hotel was very clean no fault at all, the food was amazing, and the pool, sauna, steam room and the jaccuzi where an added treat. If only his company were to endulge us further I would have loved to bring our son and my eldest daughter and her fiance, as it would be a fantastic venue for there upcomming wedding. We had an absolute fabulous time I would recommend anyone to stay at this fantastic friendly hotel.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Director of Sales at Suites Hotel & Spa - Knowsley, responded to this review, May 28, 2013
Thank you very much for taking the time to post your review and for giving us excellent scores.

We are glad that you enjoyed your stay with us and we are pleased that you know we are looking after your husband while he is away from home.

We hope that you will get the chance to come back and visit us in the near future and if you would like any more information on weddings, please do contact our events team. They will be happy to help you

Best Regards

Michael Cummins
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Knowsley
Central Liverpool
30 James Street, Home of the Titanic
Titanic Hotel Liverpool
#15 of 97 in Liverpool
3,094 reviews
Show Prices
Show Prices
Show Prices
Central Liverpool
DoubleTree by Hilton Hotel Liverpool
Show Prices
Show Prices
Show Prices

Been to Suites Hotel & Spa - Knowsley? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Suites Hotel & Spa - Knowsley

Property: Suites Hotel & Spa - Knowsley
Address: Ribblers Lane | Prescot, Knowsley L34 9HA, England
Phone Number:
Location: United Kingdom > England > Merseyside > Knowsley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Knowsley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Suites Hotel & Spa - Knowsley 4*
Number of rooms: 98
Official Description (provided by the hotel):
The Suites Hotel & Spa, located in Knowsley, is just 8 miles from Liverpool City Centre with good transportation links. The hotel offers exclusive suite-only accommodation with free Wi-Fi and on-site parking as well as bar, bistro and restaurant with full complimentary access to our brand new leisure suite. Each suite at The Suites Hotel comes with a spacious living and dining area. They are equipped with a writing desk, a TV, refrigerator and tea and coffee making facilities. They include en-suite bathroom facilities fitted with a bathtub and a shower. Our new and exclusive, The Spa at Suites Hotel, is an oasis of tranquillity where you can relax and pamper yourself with an array of treatments from world renowned Decleor. We are also proud to announce we have been selected to offer the exclusive range of products and treatments from the Haute Couture of beauty Carita, Paris. As the only Carita Spa within a 20 mile radius validates that our spa offers luxury together with the best treatments on Merseyside. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Orbitz, Hotels.com, Cheap Tickets, Agoda, Expedia, TripOnline SA, Travelocity, Cancelon, Hotwire, HotelQuickly and HRS so you can book your Suites Hotel & Spa - Knowsley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Knowsley Liverpool
Hotel Knowsley

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing