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“A good example of the brand...”

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Holiday Inn Express Liverpool-Knowsley
Ranked #3 of 4 Hotels in Knowsley
Reviewed June 23, 2014

I stayed one night here on business. For £74 I got a spacious room complete with a bed setee. Scrupulously clean shower room and a flat screen TV with terrestrial channels. The hotel boasts ample free parking. Friendly staff on reception and the usual help yourself continental breakfast plus scrambled eggs and sausage.

A first rate example of Holiday Inn's budget hotel brand. If Knowsley is where you want to be - HIE fits the bill!

  • Stayed: June 2014, traveled on business
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1  Thank Chestertripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded July 24, 2014

Hi
Thank You for your kind feedback , we are glad you enjoyed your experience here at the holiday inn express , your comments are really valued, we look forward to hopefully welcoming you back in the near future.

Kind Regards
Joe

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232 - 238 of 405 reviews

Reviewed June 10, 2014

Owing to a lack of availability for this weekends trip due to the number of people we where forced to stay just outside of Liverpool at this hotel.
Whilst the service was good and the reception staff happy and friendly my trip was ruined when they provided me with a dirty iron which ruined my brand new shirt! £65 well wasted...
The rooms where of a good standard and very clean. It's location to the motorway would of made it useful for a business trip however the taxi costs going into Liverpool itself were quite annoying.
The breakfast was a peculiar mix of items with the salty eggs, sausages and beans meaning I was able to have almost half a fry up. Where was the bacon or tomatoes?

Summarising I would recommend this hotel for a stay although £100 per room I felt was a tad steep for the overall offerings so maybe only if you get a good deal online, I think £60 would of been more appropriate.

  • Stayed: June 2014, traveled with friends
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Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded July 24, 2014

Hi Simon
i am deeply sorry to here about the issue involving the iron we do take a lot of time and effort to ensure all of are equipment is upto operating standards, was this brought to the satffs attention? The taxi prices going into liverpoll vary from arounf £15 to £20 this is all depending on wich firm you would use these we would like to think are pretty reasonable prices considering we are 7 miles away from the city itself. With regards to breakfast we provide a free breakfast which is set out as brand standard in all holiday inn express' and is something we cannot avoid .
I am really sorry to here about all of the above experiences during your stay and hope this has not put you off staying at the brand again

Regards
Joe

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Reviewed May 31, 2014 via mobile

Stayed while on a course with work and the staff are all so friendly and they cannot do enough for you added bonus with unlimited free wifi looking forward to returning next week food is great at night and worth every penny always service with a smile nothing is too much effort

  • Stayed: May 2014
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Thank knapp754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, General Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded June 1, 2014

Thank you very much for your review of the hotel, it is great to hear such positive feedback and I will of course let all the staff know their hard work is appreciated.
Kind Regards
Jessica Gilmartin
General Manager

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Reviewed May 5, 2014

We have just returned from a 2 night break here, having booked the hotel as it is close to friends who live nearby. We wanted a base that made it easy to visit them and reach the City centre, this hotel delivered on both counts. It was easy to reach direct from the motorway and is an easy 15 minute drive into Liverpool. Check in was smooth, the receptionist was booking in a large stag party as we arrived but was professional and helpful to them and to us.

The room was OK, bed was comfortable and plenty of room. We were unfortunate enough to be placed in a room directly opposite one of the stag party rooms and they certainly enjoyed themselves. I didn't enjoy being woken at 3.15am by them banging on my door, but I am sure they appreciated me returning the favour at 7.30am! This was not in anyway the fault of the hotel, simply boys enjoying themselves, they did settle down at 3.30ish so we enjoyed the rest of our sleep! They only stayed 1 night so the place was perfectly peaceful on Sunday.

Breakfast was plentiful and there was a choice of hot or cold items, enough to satisfy most people. I enjoyed a cooked breakfast while hubby opted for cereals and toast.

Be aware that there are no local amenities, although there is a leisure complex and restaurants a short drive or taxi ride away. The hotel has no facilities to serve food in the evening, although they do stock leaflets from the local takeaways and will order hot food in for you. We were OK as we ate out both evenings. There is a small bar but I ordered a bottle of white wine and there was none chilled so had to opt for red instead. Prices were reasonable and more or less on a par with my local.

All in all, we enjoyed our stay and found that staff really helpful and polite, we would consider returning next time we visit friends.

  • Stayed: May 2014, traveled with friends
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1  Thank Jon_Jel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, General Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded June 1, 2014

Thank you very much for taking the time to review our hotel. It is nice to hear some positive feedback and we will of course take on board your comments. There will be white wine in the fridge in the future.
Thank you again and we hope to welcome you back some time soon.
Regards
Jessica Gilmartin
General Manager

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Reviewed April 30, 2014

This is a normal HIEX hotel, so everything what I was expecting was present. The room seemed to be a bit bigger than usual which is certainly a positive thing. Breakfast was nice, especially the sausage (german bratwurst kind) unlike to other expresses I have visited so far. Would come back and recommend it.

  • Stayed: April 2014, traveled with family
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Thank Istvan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded May 1, 2014

Dear Istvan B,

Thankyou for your positive review, we are happy to hear you enjoyed your stay with us and we hope to welcome you back very soon.

Yours Sincerely,

Kelley Emery

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Reviewed April 8, 2014

The room was very clean and comfortable. Breakfast was ok, but the same every morning. On Sunday, breakfast was hectic, the staff were overwhelmed as there was a large group of families who were taking part in a football tournament that were staying. The dishwasher had broken down, we were told by a member of staff, therefore clean dishes and cutlery were short in supply. Staff worked very hard to turn things around.

Service in the bar was very slow as staff were also covering the reception. We asked about a "park and ride service" the receptionist was unaware of such a service locally and advised us of the bus service and taxis. The buses into the city were very regular, the journey took 30 mins, this suited us fine as we could sit back and enjoy the journey.

Evening meals were not available, but reception had a good supply of menus from local take away restaurants. There were restaurants and a cinema not too far away in the car.

The city, a great place to visit, a weekend wasn't long enough though, we would probably stay at this hotel again when we revisit.

Room Tip: We stayed on the second floor, the hotel was very busy, our room was very quiet and comfortable.
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  • Stayed: February 2014, traveled as a couple
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Thank ChristineDalgetyBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded April 18, 2014

Dear ChristineDalgertyBay,
Thank you for your review. We are very pleased to hear you enjoyed your stay with us and we appreciate your comments regarding breakfast. We hope to welcome you back soon and maybe it won't be as hectic so you can enjoy your breakfast.
Yours Sincerely,

Kelley Emery

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Reviewed April 7, 2014

We stayed as part of a large group for the Grand National. The hotel was clean, staff were friendly but often overworked, the hotel bar and reception is the same, so if someone is checking in or ordering a pint, don't expect any service at the opposite side.

Bear in mind you will have to use your own transport or a taxi to and from Liverpool City Centre, which was about £15 each way. The staff were very good at booking you a taxi (and the local firm offers a fixed rate and offered good service).

The rooms were clean and tidy, however the noise from the room next door was noticeable, not sure why groups of men decide to be lary at 7am.

The hotel bar was reasonably priced for a pre-taxi drink.

One final word, the breakfast on race weekend had Bacon, Sausage, Egg and Hash Browns. Other reviews suggest no bacon, so not sure if they have changed the offering or if this was a one-off.

Also, like everywhere on Grand National weekend, prices for the room were massively overinflated. Welcome to Rip Off Britain.

Room Tip: Get one on the opposite side to the adjacent main road.
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  • Stayed: April 2014, traveled with friends
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Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded April 8, 2014

Dear Geordiemark23,

Thank you for your feedback, with out continuous guest feedback we would not be able to see any improvements that need to be made and see what we are doing well.

With regards to the bacon at breakfast as the grand national is a big event and the room charge is higher than normal we offer a few added extras for our guests to enjoy.

Yours Sincerely,

Kelley Emery

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Additional Information about Holiday Inn Express Liverpool-Knowsley

Address: Ribblers Lane, Knowsley L34 9HA, England
Phone Number:
Location: United Kingdom > England > Merseyside > Knowsley
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Knowsley
Price Range: $54 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Liverpool-Knowsley 3*
Number of rooms: 86
Official Description (provided by the hotel):
The hotel offers all the comforts associated with the Holiday Inn Express brand: contemporary style and facilities & services to meet the needs of today's business and leisure guests. A total of 86 non smoking well appointed bedrooms to choose from and rooms for the physically challenged. All rooms have Free High Speed Internet Access, Modem points, Power showers, Direct dial telephone, 26'' LCD Remote control television with Freeview, In-room complimentary tea and coffee,Hairdryers & Priority Rewards Programme.Many rooms have sleeper sofa's capable of accommodating additional guests and children. The Great Room offers the ideal place to relax and enjoy a drink from the bar & a meal from our restaurant. A complimentary continental breakfast inclusive of selected hot breakfast items is available in the Great Room, together with a free daily newspaper. A choice of 4 modern, fully equipped meeting rooms are available for up to 40 delegates. A warm and friendly welcome awaits. ... more   less 
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Also Known As:
Holiday Inn Express Liverpool-Knowsley Hotel Knowsley
Holiday Inn Express Knowsley
Holiday Inn Liverpool
Knowsley Holiday Inn
Holiday Inn Knowsley

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