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“HORRIBLE service...” 1 of 5 bubbles
Review of Royal Orchid Central, Shimoga

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Royal Orchid Central, Shimoga
Ranked #1 of 7 Hotels in Shimoga
Certificate of Excellence
Belgaum, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“HORRIBLE service...”
1 of 5 bubbles Reviewed May 12, 2013

my story...
1)was there at 9 p.m. with family of 3 adults and a child,wanted to check out in the next morning,so i asked for single room with a extra bed with negotiated price.i was asked wait as the receptionist needed to contact the manager..i told 'i will be having the dinner in next lounge'.even after 1 hr. he had not done the work.when i asked for the reason.he infact acused me that i left the place without informing!
2) the rooms in the 3rd floor are to be avoided.whole third floor gets horrible noise from AC plant from 4th floor!and at 11pm they started kitchen exhaust fans in the 4th floor which added more noise and smoke in the 3rd floor.i had to call the receptionist 4 times in 45 minutes ,every time he assured me something but when i went there personally as we were not getting sleep he was sitting in the office cutting jokes.i had to call manager personally and explain.exhaust fans got switched off but AC plant noise persisted,they offered me change the room to 2nd floor at 12 mid night! which they had told were full.receptionist,electrician and house keeping personnel kept on pushing the buck to one another.
3)there are 4 corridor phones for the house keeping personnel which start ringing loudly in the morning and we can hear every phone's ring from the room!
4) fridge in the room was not working,i had to keep an insulin injection tube urgently,the took 1 hr.and replaced fridge at 12 midnight.
5)at the time of check out,they had to return the extra money they had collected as advance,the receptionist gave me a cover with a bill and conveniently forgot to give the cash that too after he took my signature.!! when i realized it 15 minutes after i drove away,i called back to inquire,he blamed for not asking back the money and not waiting for the money to be returned.intact i was there with my family in the lounge for 15 minutes till they put my luggage in my car.i have complained it the manager and they have taken my account no.to return my money but still not paid,i am planning to complain to the their head office.
6)the staff do not know English,but still try to speak to you in funny English.
4) for parking your car you got come out and drive along the wrong side of the road go to parking area.
.....actually its a good hotel but the staff keep on lying in every alternate sentence,other guests also had the same experience. and those horrible noise making machines on the roof is a big mistake.

Room Tip: avoid 3rd floor rooms,otherwise you will end up sleeping in a factory like environment...
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank pradeep1971l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandan C, Manager at Royal Orchid Central, Shimoga, responded to this review, May 25, 2013
Dear Mr. Pradeep,

We thank you for staying with us and sharing your experience in detail on TripAdvisor.Please accept my most sincere and heartfelt apologies for not being able to live up to your expectation and our standard. We could not deliver the quality of service the Royal Orchid hotels are renowned for and we regret to hear your disappointment.

I have raised each of the points with my concerned teams to ensure corrective action is taken in areas where we faltered in service and prevent similar situation from re-occurring again in the future.

Please be rest assured that we have taken your feedback with our utmost importance and we are committed to improve the quality of our services.

We look forward to the opportunity to be of service to you again in the future.It will be my personal privilege to make your next visit's arrangement and welcome you back to Royal Orchid Central, Shimoga.


Best Regards


Chandan Chaudhary
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Shimoga, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed May 12, 2013

I had stayed in this hotel 3-4 times. And had their buffet lunch numerous times.

The rooms are nice and clean. beds are very comfortable. However A.C. doesn't work properly. Even after setting the temperature to minimum rooms were not getting cool. (This problem exists even in their Hospet Hotel also). They provide a thick bed sheet, there are no fans also. So this becomes a big problem.
On my last visit I forgot to close the bathroom door during night and woke up many times in the night. Courtesy- mosquitoes. Initially I couldn't figure out why there were so much mosquitoes, but when I closed the bathroom doors, they vanished. However I feel they should adopt some strict pest control system. After all it is common to forget the doors.

I have had food in their all 3 restaurants- pinx, tiger trails, bar.
Pinx- They have quite a number of variety in their buffet lunch. salads and dahi vada are good. Sweets and deserts are excellent. However main dishes are just ok. They should really think of improving the taste.
Breakfast is very good. Again variety makes you forget the taste :)
Tiger trails- not good. I have been there twice or thrice- didn't like the food not even once. dishes are very sourish. Once we ordered some fish dish. It was too much boiled and became pasty. May be this is a traditional north Indian taste. My south Indian tongue may not be ideal one to comment on this. :)
Bar- this is the only place I found room to improve service. When I visited first time we had to wait for long to get our drink. But in our last visit service was improved to a noticeable extent . Hope to get best service in the next visit :)

Over all nicely built hotel with lots of scope to improve.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Adithya2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandan C, Manager at Royal Orchid Central, Shimoga, responded to this review, May 24, 2013
Dear Mr. Adithya,

We thank you for staying with us and sharing your experience in detail on TripAdvisor. It was great to know that you were happy with most of our services and product on offer.

We have also made a note of your observations and suggestions about the areas where we could not meet your expectations.Please accept my most sincere and heartfelt apologies for not being able to completely satisfy you on those aspects of our services.

We have discussed all the issues including pest control and thanks largely to your advise we intensified the pest control process which helped us in eliminating the issue.We have also put in better preventive maintenance system in place to avoid any issue including Air conditioning in guest rooms.

I also thank you for your feed back on food at the Tiger Trail restaurant and have taken up with the team.Though the restaurant is quite popular in the city for its authentic north Indian Dishes but every feedback is important for us and the team has been briefed about your observation. We are committed to improve ourselves based on our guest feedback.

Once again thanking you for sharing your experience and we look forward to welcoming you back at Royal Orchid central,Shimoga.

Regards,

Chandan Chaudhary
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 2, 2013

While coming back from goa halted at shimoga for the night at royal Ochid.thank god shimoga has finally a worldclass hotel
1. fast check in and check out
2. prompt valet service
3. good indian cuisine at tiger trails restaurant
4. ok breakfast spread
5. fantastic staff everywhere

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Debasish31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandan C, Manager at Royal Orchid Central, Shimoga, responded to this review, May 4, 2013
Dear Mr.Debasish,

We thank you for staying with us and sharing your experience on TripAdvisor. It was great to know that you were happy with most of our services and product on offer.

We have also made a note of your observation about the breakfast spread and will definitely work on it for the improvement. Please accept my most sincere and heartfelt apologies for not being able to completely satisfy you on this aspect of our services.

Once again thanking you for your feed back and we look forward to welcoming you back at Royal Orchid central,Shimoga.

Regards,

Chandan Chaudhary
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 30, 2013

The property is nice... but keep in mind its more like a business hotel than a leisure one.... it doesnt have a swimming pool but it is centrally located...
the rooms are good and clean... the service is average.... i guess thats more to do with the city as in that the staff is not that well groomed or trained to manage all kinds of situations....
the breakfast buffet is decent but nothing spectacular.. one of their restaurants tiger trails is pretty good we had almost all our dinners there....
Its a value for money property...

Room Tip: At checkin confirm with them that the room is as per your request.... we were traveling with your 4y...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank r v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandan C, Manager at Royal Orchid Central, Shimoga, responded to this review, May 4, 2013
Dear Guest,

We thank you for staying with us and sharing your experience on TripAdvisor. It was great to know that you were happy with most of our services and product on offer.

We have also made a note of your observation about the quality of service.Please accept my most sincere and heartfelt apologies for not being able to completely satisfy you on this aspect of our services. I will take it up seriously with the team as we are committed to improve ourselves with the valuable feed back of our esteemed guests.

Once again thanking you for your feed back and we look forward to welcoming you back at Royal Orchid central,Shimoga.

Regards,

Chandan Chaudhary
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

This hotel is right in middle of town, very conveniently located. Rooms are clean and furnished well. Restaurant is good and I ordered Pasta and loved it Breakfast buffet has a decent spread. Room service is not upto mark though, "slow and many reminders" sort. This is the best place to stay in Shimoga and you can cover Jog (about 2.5 hours) and points of historical interest from here.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sudindra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandan C, Manager at Royal Orchid Central, Shimoga, responded to this review, April 27, 2013
Dear Mr.Sudindra,

We thank you for staying with us and sharing your experience on TripAdvisor. It was great to know that you were happy with most of our services and product on offer.

We have also made a note of your observation about the speed of service at In Room Dining Service department.Please accept my most sincere and heartfelt apologies for not being able to completely satisfy you on this aspect of our services. I will take it up seriously with the team as we are committed to improve on quality of service in all areas of guest services.

Once again thanking you for your feed back and we look forward to welcoming you back at Royal Orchid central,Shimoga.

Regards,

Chandan Chaudhary
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

Pros: A very good hotel. Excellent place to stay in the entire district perhaps.

Cons: No clear tariff, limited parking space.

The tariff isn't clear - we were told it would cost us Rs. 3000 per night when we checked on phone, but when we went there they informed us it was Rs. 3500 per night. We had to then insist about the earlier price quoted to us. We were later bumped up to a room with bath tub which wasn't bad, but we never used the bath tub anyway. There was no fitness center although it was advertised in the welcome note.
They have a very small parking space beside the building. There was almost no space left when we got there and we were told that the visitors to the dine-ins had parked there vehicles there and that it would soon get emptied by night.

Other than that, the best hotel to stay in Shimoga! The staff were very helpful, great hospitality. Although they could use more trained staff w.r.t communication, the ones around there were very friendly and helpful.

The breakfast was excellent. The best part of our stay there. Great hospitality from the staff looking after food and beverages. The food was tasty and excellent. The staff even helped by packing a toast on request for my pregnant wife who couldn't eat much by breakfast.

Room Tip: Rooms with bathtubs aren't really well designed (the head rest of the bath tub is right beside t...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hpnadig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandan C, Manager at Royal Orchid Central, Shimoga, responded to this review, April 22, 2013
Dear Sir,

We thank you for staying with us and sharing your experience on TripAdvisor. I am happy to hear your appreciation for the product in general on offer.It was good to know that you enjoyed your breakfast during your stay with us.

We have also made a note of your observation about the parking space which often gets completely occupied with the cars of guests visiting our restaurants.Please accept my most sincere and heartfelt apologies for not being able to completely satisfy you on this aspect of our services.We are seriously looking for the available options and trying to find out a proper solution of the problem.

Once again thanking you for your feed back and we look forward to welcoming you back at Royal Orchid central, Shimoga.

Regards,
Chandan Chaudhary
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

was here in the last week of March, was surprised to find a property of this kind in a small town like Shimoga...while i have been frequenting royal orchid and we have always liked their service, and offerings...this place was a super surprise! located ideally ( 5 mins from the central bus stand), rooms are great, and what we enjoyed the most

Room Tip: Pls note : there is NO swimming pool at the property
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Seetha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandan C, Manager at Royal Orchid Central, Shimoga, responded to this review, April 22, 2013
Dear Ms.Seetha,

We thank you for staying with us and sharing your experience on TripAdvisor. I am happy to hear your appreciation for all aspects of services and product in general on offer.

It is our constant endeavor to ensure that all our guests have a comfortable stay with us and reviews like yours encourage us to walk that extra mile in creating delight for our esteemed guests

Once again thanking you for your feed back and we look forward to welcoming you back at Royal Orchid central, Shimoga.

Regards,
Chandan Chaudhary
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Orchid Central, Shimoga

Property: Royal Orchid Central, Shimoga
Address: B H Road, Opposite Vinayak Theatre | BH Road, Shimoga 577201, India
Location: India > Karnataka > Shimoga
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Shimoga
Price Range (Based on Average Rates): $
Hotel Class:4 star — Royal Orchid Central, Shimoga 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Royal Orchid Central, Shimoga Karnataka

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