As residents of Chester-le-St we support(ed) local concerns & pubs. Until last Friday.... After several weeks of discussing the upcoming 'ghost hunt' at least 10 times with the 'Manager' we were met with some surprises.
We admittedly booked via a 3rd party, advertised in the pub, and they have received similar review don't worry about that but the attitude of the 'Manager' was nothing short of rude, arrogant & money grabbing!
When met with an issue surrounding the booking, the 'Manager' was like 'well I've got a two grand booking upstairs' and dismissed the outside event out of hand, saying something about not knowing it was on & basically sling ya hook!!
This wasn't the worst: she then continued to drink her beer and laugh loudly at the problem and used several expletives to dismiss the event. On approaching her to voice my concern, firstly as a local, secondly as someone she knew damn well had booked this because she had stopped to ask us about it several times, she again laughed & said 'look, £100 against 2k, what can I say?'
Rude, obnoxious, poor manager in a bland, 90's throwback of a pub (reopened a month ago...shouldn't have bothered with attitudes as poor as hers)
We will NEVER be going in there again nor will our relatives who regularly used it as a stopping point overnight.
Change your management along with the layout next time owners!! She isn't doing much for bonhomie or local trade. Awful!
- Official Description (provided by the hotel):
- The Lambton Arms is a lovely pub in the centre of Chester-le-Street that also has 11 letting bedrooms and 2 function rooms. ... more less
- Reservation Options:
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- Also Known As:
- Lambton Arms Chester-Le-Street, County Durham, UK