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“Deteriorated in a year!”

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BEST WESTERN Royal Park
Ranked #1 of 9 Hotels in Baddi
Certificate of Excellence
Chandigarh, India
Level 6 Contributor
126 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Deteriorated in a year!”
Reviewed February 13, 2012

last year I had liked this hotel but as I am visiting it these days it has deteriorated completely. A/C doesn't work. These is too much noise continuously from basement all over hotel. Food has degraded, breakfast is tasteless. They don't "ON" all lights making the place more dark and dingy looking adding to frustration. Stay at panchkula or chandigarh and commute to baddi. Avoid this place.

Room Tip: away from lawns and road. Both can get noisey otherwise.
See more room tips
  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Vidhata B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jatinkukreja, Manager at BEST WESTERN Royal Park, responded to this review, February 22, 2012
Dear PunePravasi,

Thank you for taking out time to review our property. We have taken your comments very seriously since we had received great reviews from you earlier and are taking comprehensive measures to look into the issues. We consider maintenance and upkeep of hotel of utmost importance and take great care in ensuring that it is up to standards of our deserving guests. In fact this particular hotel has received excellent reviews in Best Western’s global quality assurance programs. Please find below our response to each of your concerns:

1. We have central air conditioning in hotel which is run on “warm” or heater mode during winters from mid November to February . Probably you stayed at hotel during this period. However, if your stay was before this period may I request you to please provide us with room number you stayed in so that we can have any problem rectified.

2. We apologise for any noise from the banquet at night. Multiple glass doors have been provided at the lobby level entrance which ensures that no noise is heard on the floors. The club rooms facing lawns are most sought after rooms.

3. You can be sure that the food being served and ingredients being used are of best quality. We apologize if the food served was not to your liking. We cater to tastes of guests from over 30 countries and respect individual tastes of visiting executives. Guests are encouraged for a small meeting with our executive chef at the onset of stay and you can be sure that food served will immensely satisfy your taste buds!

4. Only certain lights are switched on post midnight to save energy. Though night lights including foot lights etc are provided, but on your suggestion we had increased the intensity of certain lights post midnight.

We respect your time and money and certainly don’t want you or any of our guests to make arduous journey to Panchkula or Chandigarh each evening. We hope you were satisfied with our service, housekeeping and room facilities during your stay. We will be happy to know if our response has been satisfactory and would love to have you stay back with us on your next visit to Baddi. You may please get in touch with us on gm@bestwesternroyalpark.com or (+91) 9805091000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Caledonia, Wisconsin
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 5, 2011

I've stayed at the Best Western Royal Park multiple times over the past 18 months for company business at our factory sites in Baddi. I'm used to Best Western's product back in the US, but this property definitely has its own unique flavor and is definitely more sophisticated and service-oriented than those back home.

The hotel overall is a very good property. The rooms are nice and clean, the staff are courteous, and the lobby area is a small but nice area to wait for your car or taxi. The gym is pretty small but has a treadmill, recumbent bike, elliptical machine, and a weight machine/tower. The restaurant is really good for Indian cuisine, but the buffet breakfast is a little lacking (not a wide selection of items, but you can ask for an omelet from the kitchen) and other international fair on the menu has also been slightly disappointing but not bad.

The internet wifi is good and complimentary (I've had connection issues on each visit and required assistance from the IT manager, which is good to know that they have such an employee). The power to the hotel goes out from time to time, but a hefty back-up generator brings the lights back on within 15-20 seconds.

There are other 4- and 5-star options in Chandigarh for travelers who look for that extra level of service and selection, but if you have business in Baddi the hour-plus drive each way will wear on you (especially with the white-knuckle driving so common in India). Royal Park is also a relative bargain when compared with Chandigarh hotels. The Best Western isn't going to wow a seasoned international traveler, but for a property in a non-tourist area it provides a great product with great service.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PuckStop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jatinkukreja, Manager at BEST WESTERN Royal Park, responded to this review, October 30, 2011
Thank you for your invaluable feedback and for taking out time to share such detailed review on Trip Advisor. I am glad you enjoyed your stay at Best Western. I am particularly grateful for the appreciation for the staff and service. Appreciation and recognition is always a great motivator for the team. Your comments regarding breakfast has been duly noted and I am sure you will have better selection of items on your next visit to hotel.

Thank you again and we very much look forward to welcoming you back on your next visit to Baddi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
Reviewed July 19, 2011

This was my fifth visit to Baddi and I find Best Western a nice place to stay. Being a frequent traveller I am quite critical of the services offered and found best western a fantastic place to stay. The hotel complex is itself is quite large with huge garden neatly placed sun loungers ,where I loved to have my drink in the evening. Gym is small but quite useful . The restaurant preparations were nice and tasty. Housekeeping deserves special mention and appreciation. Front desk also takes care of your travel arrangements and are quite proficient. In nutshell hotel is good, comfortable and in a good location

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bandy_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra Australia
Level 6 Contributor
332 reviews
173 hotel reviews
common_n_hotel_reviews_1bd8 435 helpful votes
Reviewed June 19, 2011

Dabbi is a hellholeif you are on a business trip. How the Indians can develop an ndustrial estate and then neglect to add infrastructure like roads and transport is beyond me. In fact it is best to avoid busness in this region altogether because it is frankly a waste of time to spend in a car 2-3 hours on nightmare roads to and from Chundigarh airport. That airport is also so dreadful, it should be avoided.

However, at least there is a Best Western even if it's not a good one. Bad food, bad restaurant, bad service, etc, but ther eis no other choice.

Luckily the company for me was also bad so I could disqualify and hpefully never have to set foot in this part of the world again.

  • Stayed October 2010, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DRMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandgarh
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 27, 2011

I had stayed in this property earlier also and after a gap of almost a year visiting it again was good experience.
The staff and quality and standards have been maintained.
Internet quality was very good.
Breakfast was a delight.
Hopefully they will start their restaurant at rooftop sometime, as it is wonderful location to view the scenic beauty of the city in serene atmosphere.
Gymansium has the necessary equipment allowing one to maintain the fitness regime.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GSarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh, India
Level 6 Contributor
126 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed January 22, 2011

We stayed here for 2 nights as Chandigarh - Baddi commuting was not a good idea every day.
the rooms, the food, the service, and above all price for that , every thing was superb and attractive. Kudos to the managment.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vidhata B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jatinkukreja, Manager at BEST WESTERN Royal Park, responded to this review, January 24, 2011
Thank you for great review! Thanks as well for observing and praising so many aspects. We are glad that everything was to your liking and we were able to make your stay at Baddi a comfortable one. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chandigarh
Level 5 Contributor
54 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed June 10, 2010

It is indeed the best hotel not in Baddi, but I may say in the entire business districts of Himachal. The staff is very courteous. The rooms are tastefully built. i stayed in one of their suite rooms and it was very lavish. The complimentary cookies and chocolates from their in- house bakery are worth a praise. The resturant served some very delicious Indian food. the buffet breakfast in the morning was also up to the mark.

  • Stayed December 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sanChd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Royal Park

Property: BEST WESTERN Royal Park
Address: Baddi - Nalagarh Road | Bhud, Baddi, Dist. Solan, Baddi 173205, India
Location: India > Himachal Pradesh > Solan District > Baddi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Baddi
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Royal Park 4*
Number of rooms: 48
Official Description (provided by the hotel):
Hotel Royal Park Baddi, the first & finest full service International standard Business Hotel, spread in three acres with plush green lawns on the Pinjore-Baddi-Nalagarh-Manali Highway is a preferred second home for the business corporates & holidaying tourists. An ideal Resort-Hotel for the Residential Conferences & Seminars for the Product Launch, Brand establishment/Awareness programmes & all types of A.G.M & meetings. The Royal Park Resort Hotel is having 48 well-appointed rooms with rejuvenation facilities like Spa, Gym & an up-coming Swimming Pool is becoming the Best choice for Destination Marriages, Pre-Wedding Photo shoots & Wedding Functions. Spice Route, is always ready to serve Multi-Cuisine food to its guests. Blues, is one of the trendiest bars in the city to enjoy the evening with a view of greenery, accompanied with the most exotic Cocktails, fine Spirits & innovative Cocktail Snacks. ... more   less 
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