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“Well maintained but service quality dying”

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Madhubhan Resort & Spa
Ranked #1 of 9 Hotels in Anand
Certificate of Excellence
Reviewed November 4, 2013

Am back here after 2 years

The changes BAD ones
: spa loses a brand and the staff knows nothing abt the treatments/packages
: understaffed restaurants
: no live counters at breakfast
: spa experience dying. Losing charm
: brand madhubhan will face competition soon and if they don't pull up their socks, they face extinction
: shoddy waterbottles for filtered water. I wonder how can a so-called five star serve water so poorly
: overall a deterioration over last 2 years

The GOOD
:well maintained infrastructure
: more dining options

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank hkarnani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadhubhanResortspa, Manager at Madhubhan Resort & Spa, responded to this reviewResponded February 28, 2014

Dear Sir,


Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

I regret to note about the inconvenience caused to you during your stay with us. Your feedback is really important for us and I will ensure that we take corrective action thereby ensuring it does not effect our business travelers.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

We thank you once again for your feedback and look forward to welcoming you back to Madhubhan Resort & Spa.

Ganesh Dutt Dungriyal
F&B Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 - 476 of 584 reviews

Reviewed October 24, 2013

The property is beautiful and very big. Well maintained and clean. Pool is huge and I enjoyed the swim. Unfortunately the water was to be changed so it had more chemical. Also , The Pool, Spa , Gym and other recreation closes by 6- 6 30 Pm . So if you are business traveller you may feel the rooms are not worth the cost as you cant do anything in the evening. I also tried to explain this to the manager at front office but rudely argued with me and told me I am free to check out and policies cant be changed. I didn't expect such behaviour .

Room Tip: Cottages near the pool are better. Less Noisy.
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  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
2  Thank adonis3137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadhubhanResortspa, Manager at Madhubhan Resort & Spa, responded to this reviewResponded November 7, 2013

Dear Sir,


Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

I regret to note about the inconvenience caused to you during your stay with us. Your feedback is really important for us and I will ensure that we take corrective action thereby ensuring it does not effect our business travelers.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

We thank you once again for your feedback and look forward to welcoming you back to Madhubhan Resort & Spa.

Ganesh Dutt Dungriyal
Asst F&B Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2013

Good (veg and non veg) food, great service, staff couldnt do enough (washing, tailoring, cabs, room service etc etc), well recommended to stay here. Setting is peaceful, lovely hot tub service, swimmimg pool longest in Asia (I think!)...and absolute pleasure to stay and have receommended to friends who have had a similar experience. Staff made sure that my kids (both 3) were well catered for and I have never seen them eat so much at breakfast or dinner!

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sjlondontown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadhubhanResortspa, Manager at Madhubhan Resort & Spa, responded to this reviewResponded November 19, 2013

Dear Guest,

Greetings from Madhubhan Resort & Spa!!!

We are extremely glad that you had a wonderful time at Madhubhan.It is a delight to hear such feedbacks from our Guests. Looking forward to receiving you again with your family and friends at Madhubhan.

With Regards,

Team Madhubhan

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Reviewed October 6, 2013

Stay for nights: 1
,Checkin experience: 3 out of 5, Extra key was denied saying management rule..
,Room Size: 5 out of 5, Huge,
,Lifts: 4 out of 5,
,Amenities in room: 4 out of 5,
,Air conditioning: 4.5 out of 5, ,no noise at all,
,View from hotel: 4 out of 5, ,good
,Service: 1 out of 5, "1. Stupid way to check your bags at at the main gate.
2. They asked my business partners to get up from table at restaurant after they sat, mentioning this is not table marked for conference folks…
3. They don’t believe in serving water when the guest sits at restaurant.
4. Since it was raining when i was there, when asked for umbrellas, none was provided at all, and no followup. no choice but to get drained and walk to conference rooms.
5. When informed to serve the food to car driver, he was stranded for 30 mins and no one even bothered to ask him."
,Food: 4.5 out of 5, good taste
,Cleanliness 4 out of 5,
,Conference rooms 4 out of 5,
,Lobby 4 out of 5, Evening piano by dev was nice
,Value for Money 3 out of 5,
,Checkout Experience 1 out of 5, An extra charge for swim inner cost was charged to bill. When I told that I din buy any from them, they took 20-25 mins to investigate and clear my bill.
,Additional Comments:
if u can ignore hospitality and wanna enjoy the weekend, a good place to be here

Room Tip: a good resort but bad service...
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  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
1  Thank Anil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadhubhanResortspa, Manager at Madhubhan Resort & Spa, responded to this reviewResponded October 11, 2013

Dear Guest,

This has reference to your feedback given in Trip Advisor. We appreciate your ratings & feedback, as it is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best of services to our valued guests, such as yourself.

As per our telephonic talk, I am extremely concerned and disappointed to hear of the inconvenience faced by you during your recent stay at Madhubhan Resort & Spa. Please do accept my sincere apologies for not meeting up to your expectations. I have taken up the matter very strongly with the concerned Department Heads with a view of correcting the team and our processes .We have initiated corrective measures to ensure that such lapses do not recur.

We at Madhubhan Resort & Spa, pride ourselves on our professionalism and hospitality. However it is indeed very obvious in this instance that we were not able to put our best foot forward in extending our services to you.

We look forward to your continued patronage and assuring you of best of our services in the future.


Best regards,

Ganesh Dutt Dungriyal
F&B Manager

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Reviewed August 31, 2013 via mobile

We had arranged for a corporate luncheon there based on reviews on Tripadvisor. Turned out be a fantastic experience with great customer service. Beautiful resort and very well maintained. Inspired by Buddhist architecture usually found in South East Asian countries.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ankitruchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadhubhanResortspa, Manager at Madhubhan Resort & Spa, responded to this reviewResponded October 4, 2013

Dear Guest,

Greetings from Madhubhan Resort & Spa!!!

We are extremely glad to learn about your experience at Madhubhan Resort & Spa.

Looking forward to have you with us again soon…

With Regards,

Team Madhubhan

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Reviewed August 29, 2013

Located near Anand, it is well connected by road, rail and air with closeness to two airports: Ahmedabad and Baroda. A fabulously designed 350 acre resort with all amenities at your beck and call, Madhuban is attractive and classy. Frequented by many NRI visitors, it has maintained the right mix of Indian and foreign ingredients of hospitality services. It is also suitable for corporate conferences or training sessions.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AsisBandyopadhyay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadhubhanResortspa, Manager at Madhubhan Resort & Spa, responded to this reviewResponded September 19, 2013

Dear Guest,

We thank you for taking your time out to share your valuable feedback with us!!!

The Resort located in 22 acre of land has been created with sheer passion giving ultimate luxury to our clientele….

Looking Forward to have you again with us Soon!!!

With Regards,

Team Madhubhan

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Reviewed August 19, 2013

I had 11 amazing unforgettable days in Madhubhan resort and spa and have absolutely nothing negative to say about it. The service is phenomenal, all staff starting with the door/ bell service and reception, kitchen, sport and activity, house keeping, spa, pool, drivers and musicians were very friendly and attentive and professional at the same time!
I enjoyed so much their daily sunrise yoga, which is outside with accompaniment of nature and bird sounds and very detailed oriented yoga guru!
You can take Swim classes and tennis classes as well as attend gym regularly with your personal trainer on duty! All coaches were great! All that made me want to stay there for way longer.. if i only could :-).
Every saturday and sunday evening there is a musical band performing for you, covering most popular and not only hits with their beautiful voices. Perfect opportunity to dance or just enjoy listening and sing along.
Price is pretty high, and for me i wish it would a little cheaper, but if you can afford it, it will 150% worth it!
There is a lot of beautiful space inside and outside to enjoy!
I took a tour looking at family and honey moon suits.. It took my breath away! Its beautiful with many many benefits and bonuses and private yard and pool!
What comes to food is another amazing experience itself! All restaurants are delicious with variety of different cousins. So if you want to take a break from indian, there is plenty of choice!
I am definitely going to miss daily amount of smiles and attention and wonderful food and time at Madhubhan resort! Hopefully one day, i`ll be able to visit again!

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kseniya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadhubhanResortspa, Manager at Madhubhan Resort & Spa, responded to this reviewResponded September 16, 2013

Dear Guest,

Greetings from Madhubhan Resort & Spa!!!

We are extremely happy to hear about your experience @ Madhubhan Resort & Spa!!!

We are glad, you loved the ambience, facilities, amenities and most importantly the services of our staff members….We have shared your feedback with them and they are very Happy and motivated by your feedback.

It is feed-backs from our valued Guests like you, which keep us motivated to work towards our Guest Contentment for the First time &…. Everytime!!!!

We look Forward to serve you again @ Madhubhan Resort & Spa!!!

With Regards,

Team Madhubhan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madhubhan Resort & Spa

Address: Anand - Sojitra Road | Vallabh Vidyanagar, Anand 388120, India
Location: India > Gujarat > Anand District > Anand
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Anand
Price Range: $131 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Madhubhan Resort & Spa 5*
Number of rooms: 83
Official Description (provided by the hotel):
Madhubhan Resort & Spa is a 5* Deluxe Resort and ideally located in the picturesque green belt of Charotar region, in Vallabh Vidyanagar and in close proximity to Vadodara & Ahmedabad, Madhubhan is a perfect destination not only for the transit, business and leisure traveler but serves as an ideal MICE destination for Residential Conferences, Meetings, Seminars, Workshops, Product launches and every Corporate event that one could think of. Spread across 22 acres of sheer luxury, the Resort's meticulous design & detailing is soaked in true Gujarati tradition. Madhubhan guarantees to offer you a plethora of experiences, ranging from state- of- the-art conferencing facilities, fine dining, recreational activities, spacious well appointed Rooms and Cottages, Luxurious Suites with private plunge pool and Jacuzzi to Gujarat's largest SPA for you to unwind. And, to top it all, we have Madhubhan Signature Salon for you to redefine your signature looks. We would like you to have an authentic indigenous experience in elegant surroundings to sink your senses to subtle flavors with 24x7 Coffee Shop, Kouzina - a Mediterranean & Italian cuisine experience, Tapas Bar - for Mexican cuisine, The Banyan Tree - Multi cuisine restaurant and Chai Bar where you get flavors of Tea from around the world,Akaaiberry - Frozen Yoghurt,Gelato & Sorbet ... more   less 
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Also Known As:
Madhubhan Resort And Spa
Madhubhan Hotel Anand
Madhubhan Resort & Spa Anand, Gujarat, India

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