Stayed in March 2014 for one week. The room we recieved on the first night was incorrect, we were given a standard room instead of one of the suites...no refund offered my management. Also one of the rooms was supposed to sleep three people - the first night they just put a mattress on the floor for the third person!
For the first few days the rooms were cleaned properly, however as we came to the middle our our stay the toilet was not cleaned properly. Bedding (sheets) appeared cleaned but throwover blanket was stained.
Wi-fi = no chance of working. Took many hours for staff to figure out, when they did finally 'fix' it, we were told there is no wifi in reception or 1st floor, only 2nd floors and upwards. Even then the wifi signal was intermittent and very weak. So not a good place for a business trip if you want to keep up to date with emails etc.
On-call doctor - said he was coming in 20mins, an 90mins later hadnt arrived...hotel staff unable to chase him up, we ended up calling a relative who directed us to the nearest clinic, much quicker service.
However, room service was prompt, food in the restaurant was very good, and the complementary breakfast was also excellent, varied with each day. Waiters and room service staff very polite.
It seems this hotel has no competition so have let their standards fall - there is a massive hotel under construction next door so hopefully this will add some competition and force them to put some effort into their rooms/service.
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- Also Known As:
- La Casa Hotel Anand
- La Casa Inn Anand, Gujarat, India