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“It's just ok”

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Novotel Monterrey Valle
GreenLeadersSilver level
Monterrey, Mexico
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“It's just ok”
Reviewed April 8, 2013 via mobile

The room is ok but nothing outstanding. The gym is VERY basic and 1 out of 3 walkers works. I stayed here because of the rate and the pool (for my 2 kids) but the pool is NOT heated and in April this means that it is VERY cold. We could not even stay in the water for more than 15 minutes or we would start shivering, freezing. I had to stay extra days in monterrey but moved to another hotel which is much better with heated pool.

Stayed April 2013
Helpful?
Thank FJW71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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309 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
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English first
Mexico City, Mexico
Level 6 Contributor
139 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 25, 2013

This hotel is far inferior from many of the hotel in San Pedro, and ironically not that cheap either. The NH Monterrey or the Sair are far better and more affordable options. The food is poor, and the gym is old with very poor equipment. The rooms are okay, but that's just it for today's standards. ah, the wifi does not work or has poor service in the rooms. nice friendly staff and not a bad location in San Pedro.

Room Tip: go high and big.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank celta r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Il
Level 6 Contributor
100 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 5, 2012

Over all the Novotel was a good experience and a good Peso value. The beds were comfortable and the staff was accommodating. They have a sushi bar which was terrible. I should had known better - but I got in late and needed something to eat. We had breakfast here once which was "Good". For lunch try one of the little Taquerias near the OXXO just around the corner. Food there was very good.

  • Stayed September 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank viator1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guadalajara, Mexico
Level 5 Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 20, 2012

Stayed for one night. Check in was very efficient. Staff were polite.

I had a room at the eigth floor. The room was large and well maintained. Bathroom was a litte bit outdated but water pressure was great.

Room had a large desk and lots of electric outlets. Bed was just average and nothing special.

The hotel has a buffett breakfast (included in the rate I got). Very decent choices and opened since the early morning.

Location is very good for most of San Pedro Garza area offices. If you are planning to get to the airport from this hotel in the morning please ask your taxi cab to take the toll road (for saferty and traffic advantages).

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, Front Office Manager at Novotel Monterrey Valle, responded to this review, October 23, 2012
Thank you to give us your valuable opinion, it is very important for us to know our opportunities to be better and what things we need to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 19, 2012

I was there only for 3 days on a business trip and having stayed in two neighboring hotels before the experience was a let down. The beds were not comfortable, the AC in the rooms had two settings off, and artic winds... They have a lot of room to improve in many areas. I expected more from such a large hotel chain.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Camilo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, Front Office Manager at Novotel Monterrey Valle, responded to this review, October 23, 2012
It is important for us to know our client´s perception of public areas and inside rooms, your comment will help us to follow a maintenance plan & bring you in the future a better experience. Give us the opportunity to welcome you in your next trip to Monterrey.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 24, 2012

The hotel was built not long ago, looks nice almost everywhere but lacks of maintenance. The smell is not vey nice and the bathroom looks very old. Service is good and price is ok. Expect lots of armed federal police staying the the hotel, they are very kind but you sometimes feel intimidated.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danliano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, Front Office Manager at Novotel Monterrey Valle, responded to this review, October 23, 2012
Referring to your comments, the hotel will enforce the maintenance area & improve every single aspect you recommended us. About the group in-house, are located in certain floors and use the elevator occasionally, being less perceptible to other guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City
Level 6 Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed December 27, 2011

And I thought this hair thing was an urban legend and it wouldn't happen to me.

I chose this hotel because of the advanced purchase discount which provided a great room rate. We stayed in a standard two beds room for one night.

The room had a tube TV and was okay in general, except for the carpet which looked old and not clean.

Then, when my sister untucked the bed, she looked at something that looked like a hair.
It was below the sheet, between the matress and the sheet. First I thought it was the sheet, but no, it was a hair.
So then I looked into my own bed and... there was a hair too!

It was 2:00 am and we suspected other rooms would have the same cleaning standards, so we decided to wear pijamas and go to sleep.

If you like the area, I suggest you consider other options near by.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viajer0mx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Novotel Monterrey Valle

Property: Novotel Monterrey Valle
Address: Ave Lazaro Cardenas 3000 | Esq Dr Alt Valle Oriente, San Pedro Garza Garcia, Monterrey 66269, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Pedro Garza Garcia
#6 Business Hotel in San Pedro Garza Garcia
#7 Luxury Hotel in San Pedro Garza Garcia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Monterrey Valle 4*
Number of rooms: 238
Official Description (provided by the hotel):
The Hotel Novotel Monterrey Valle is a 4 star, located in the vibrant financial district of Valle Oriente, close to shopping centres, parks, restaurants and within easy reach of Mariano Escobedo International Airport. This hotel offers 238 modern and comfortable rooms, a restaurant, a bar, fitness centre, 8 conference rooms, wireless internet access and is ideally suited for business, seminars and social events. Take a break or enjoy a family weekend and enjoy the largest swimming pool in Monterrey. ... more   less 
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Also Known As:
Novotel Monterrey Valle Hotel San Pedro Garza Garcia
Novotel Nuevo Leon
Novotel Hotel Monterrey Valle
Nuevo León Novotel
Novotel Monterrey Valle Mexico/San Pedro Garza Garcia, Nuevo Leon

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