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All reviewsnice business class hotelin house restaurantlocation is greatbusiness tripsan pedroone nightpersonnelvalle
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7 - 12 of 498 reviews
Reviewed September 10, 2017 via mobile

This is a nice, clean hotel, conviniently located at Monterrey's business district, in San Pedro Garza García municipality.

It is renovated, has a very good restaurant and a nice patio. On selected days, you can have grilled meat.

Rooms are spacious, beds are nice and has space were you can work comfortably.

This hotel is a good choice.

Stayed: September 2017, traveled on business
Thank Pablo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2017 via mobile

I stay at the hotel since it has been renovated unfortunately is the same pig but with lipstick.
That have to change me 2 time from room:
1st room the air conditioner was making a terrible noice like something falling inside the wall/ceiling. When they sent a person to help me move this employee ask me for a tip!! Can you believe that!...
2nd Room have cockroaches I found 1 in the bathroom and other under the sink.
3rd Room very nice but seems that there is sewer pipe that runs through the entrance because time to time it smells terrible!

The last thing is that the first night I asked for room service and it took 50 minutes to bring a burger. The menu says it's Angus certified, don't believe that! is a frozen beef it was terrible food and service, the manage Juan apologized but was too late I was very angry couldn't eat that, went out for dinner to a close place more economical, fast and great service.

The people at the front desk very kind and always trying to help me but the hotel is just terrible is old and they try to cover all issues with a new look.

Not recommend.

Stayed: July 2017, traveled on business
1  Thank Israel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eliud S, Gerente at Fiesta Inn Monterrey Valle, responded to this reviewResponded August 9, 2017

Dear Israel A

Firstly I would like to thank you for taking the time to advise your recent stay at Fiesta Inn Monterey Valle.

I extend a apology and sincerely empathize regarding the points you in your review, especially the need to change the rooms twice, the poor quality hamburger order and the bad smell described. This level of service is not acceptable for our quality standards and I am personally giving the proper follow-up in order avoid this could happen again. Definitely your satisfaction is the most important element for the whole team to be a recommendable hotel.

Thank you for mentioning manager Juan trying to resolve and we understand the anger could stop the opening for interaction. We can certainly resolve and be your best option to stay in this great city.

Kind regards and thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2017

We travelled for business there and the staff was very friendly, the food great, the rooms big and with everything you may need. Its totally worth staying there. Its great located and just an Uber-ride from anywhere. Its not close to the airport, but you can easily arrive there in a few minutes rides.

  • Stayed: June 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank Ianir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2017 via mobile

Fiesta innonterrey Valle is a nice business class hotel. Staff is very attentive and service in general is good. Very convenient in-house restaurant with room-service. Food quality is good and prices are abarate. Furniture in the rooms and room layout is funky, a bit awkward but passable for short stays

Stayed: June 2017, traveled on business
Thank AngelicaR635
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2017

The hotel is a common business class one. Some problems I faced in my room were the bad smell in the lavatory and the noise coming from everywhere. At some times, it was like maintenance people were working during the night. The placement also make it not so close to any stores or drugstores, for exemple. For everything you need a taxi if you don't know very well the place and don't want to take any risk.

  • Stayed: May 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Robson M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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