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“Great service, lovely staff”

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Novotel Barossa Valley Resort
Ranked #1 of 1 Hotels in Rowland Flat
Certificate of Excellence
Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great service, lovely staff”
5 of 5 bubbles Reviewed November 21, 2013

We originally intended to stay only one night, but shortly after checking in, we decided we just had to stay another night. There were so many amenities to use that we wanted to take full advantage of them all. We rented bikes on one of the days to tour some of the local wineries. A great day out if you're fit (be warned, there are some crazy hills to get up!). We had dinner at Harry's and the view is exceptional, but wait til you try their food. Divine! And you must definitely order the twice cooked chips - you will not regret it! Lastly, the service from Rob(?) was wonderful. Our TV wasn't working on the second night, and whilst he wasn't able to fix it, he went out of his way to try and fix us up with a bottle of wine on the balcony to make up for it. I was hugely impressed by him. Overall highly recommend a stay!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAROSSA_NOVOTEL, General Manager at Novotel Barossa Valley Resort, responded to this review, December 26, 2013
Dear Joe L,
Thank you for your loverly words. I will pass all you comments to Rob and all our teams to encourage them to provide excellent customer service we have all come to know and love.
Thank you again and we hope to see you again soon.

Warm Regards,

Sarah Henderson
General Manager
Novotel Barossa Valley Resort
Ph: 08 8524 0010
email: h3026-gm01@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,100 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (292)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Spanish first
  • Any
English first
Brisbane
Level Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed November 20, 2013 via mobile

We are Accor members so got a very reasonable members rate for our room for two nights including buffet breakfast. Bed was very comfortable and pillow menu is a nice touch although it would have been better to have the option more visible such as a notice on the bed as we didn't see it until 2nd day. Bathrooms were newly renovated but need a shelf in the shower as there was nowhere to put soap or shampoo. I am sure this could be easily remedied. Although the room was cleaned during our stay the towels were not replaced which we would have appreciated. Fridge was far too small as other reviewers have mentioned. Food and service in the restaurant was outstanding for both breakfast and dinner. Staff were friendly and professional. Meals looked amazing and tasted even better. We had thought of trying another local restaurant on 2nd night but after the standard on the 1st night we had to come back for more. Definitely will recommend to friends.

Stayed November 2013, traveled as a couple
Helpful?
Thank brisvegas1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAROSSA_NOVOTEL, General Manager at Novotel Barossa Valley Resort, responded to this review, November 27, 2013
Dear brisvegas1954,

Thank you so much for taking the time to share your feedback with me. As a frequent guest at Accor hotels, your feedback is invaluable.
I am delighted to hear that you thoroughly enjoyed staying at Novotel Barossa Valley Resort positively highlighting the staff and Harry's Restaurant and Bar.
It was a pleasure to have you as our guest and we hope to welcome you back to the hotel soon.

Warm Regards,

Sarah Henderson
General Manager
Novotel Barossa Valley Resort
Ph: 08 8524 0010
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
2 reviews
5 of 5 bubbles Reviewed November 18, 2013

Warm welcome on arrival after long drive from Adelaide. Staff are very friendly and courteous.
Renovated rooms are well equipped and beautifully decorated. Beds are extremely comfy with a choice of pillows for your comfort. Great view over the Hills. The restaurant served great food and although very busy, staff very attentive to all. Recommend this Accor hotel highly. The 5-6pm daily wine tasting was fun, showcasing different wineries each day. Great for couples, families or friends get together.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TaniaBev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAROSSA_NOVOTEL, General Manager at Novotel Barossa Valley Resort, responded to this review, November 27, 2013
Dear TaniaBev ,

What a great review! I am very happy that you were satisfied about your whole experience. It is always a pleasure to receive positive feedback and It is great that you enjoyed our lovely location and views from the hotel. I hope you also took advantage of the facilities we offer besides the wine tasting. Thank you again for your review.

Warm Regards,

Sarah Henderson
General Manager
Novotel Barossa Valley Resort
Ph: 08 8524 0010
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

I stayed for business over 2 nights, firstly in a 2 bed apartment sharing with 2 others that I arranged and then in a single room paid on our behalf. The staff were great and I used their pillow menu to ensure I had a good night's sleep. They have more things on offer than we had time to participate - I enjoyed the walk around the area and breakfast with the lovely view. Nothing to complain about.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank MargaretFNov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAROSSA_NOVOTEL, General Manager at Novotel Barossa Valley Resort, responded to this review, December 26, 2013
Dear MargaretFNov,

Thank you for your great review. Hopefully you can come back for a longer stay to enjoy all we have to offer.
It was a pleasure to have you as our guest and we hope to welcome you back to the hotel soon.

Warm Regards,

Sarah Henderson
General Manager
Novotel Barossa Valley Resort
Ph: 08 8524 0010
email: h3026-gm01@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed November 17, 2013 via mobile

I have been there, the room was clean but i fount some spider and other litter animal like this on it
The restourant was very good.
All other activities are extra. So i think it should cost at least halfprice.
We arrived at 1830 and the pool was already close. All activities ended.
So way pay so much for just a normal bed and a not perfect room?

Stayed November 2013, traveled as a couple
Helpful?
Thank BurnInMyLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAROSSA_NOVOTEL, General Manager at Novotel Barossa Valley Resort, responded to this review, December 26, 2013
Dear BurnInMyLight,
Thank you for your review, I am truly sorry if the activities were not available to you when you arrived. We do have some activities available after dark as well as we have flood lights on our tennis and Basket ball courts. I was concerned to read your comment about the charge for activities, the only item we charge for are tennis raquets.
Thank you again for your feedback, I hope to welcome you back to Novotel Barossa Valley Resort again.

Warm Regards,

Sarah Henderson
General Manager
Novotel Barossa Valley Resort
Ph: 08 8524 0010
email: h3026-gm01@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed November 16, 2013

We spent a Sunday night here and thoroughly enjoyed our stay. The room was quiet and well appointed. My only issue was that the bed was 2 smaller ones pushed together. I always find the join and seemed to roll inwards on this one. Pillows were good. My husband used the pool twice and said it was well maintained. We walked the trail in the morning before breakfast and the views around the property were very pleasant.
Staff were all helpful and efficient.
Wine tasting in the evening was a lovely touch. A chance to mingle with locals and fellow guests.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MollyBarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAROSSA_NOVOTEL, General Manager at Novotel Barossa Valley Resort, responded to this review, November 27, 2013
Dear Molly,

Thank you for your great review and giving us constructive feedback! I am happy that you were satisfied about your experience. It is great that you enjoyed our location of the hotel, our views and the nightly wine tasting.
It was a pleasure to have you as our guest and we hope to welcome you back to the hotel soon.

Warm Regards,

Sarah Henderson
General Manager
Novotel Barossa Valley Resort
Ph: 08 8524 0010
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed November 15, 2013 via mobile

Unfortunately we could only spend one night here, but we will be back for a much longer stay.
Check in was easy, polite and efficient and we were in our spa suite within 6 minutes of pulling up in the driveway.
Spa suite was spotlessly clean, with an absolutely stunning view.
Spent a few quiet hours drinking complementary Nespresso on the balcony enjoying the view.
We went down for the wine tasting which we both enjoyed immensely.
Decided to have a drink in the bar before dinner. Wine list was excellent and true to the local area. The meal was stunning. Sincere compliments to the chef. Service at dinner was beyond reproach. Our waiter Reece was a joy to chat with, very knowledgable and quite funny. The management of this hotel should do all it can to keep this guy. Over my three weeks travelling, he is one of two hotel employees we will remember.
After dinner we enjoyed the complimentary sparkling wine in the room. A huge thank you for the wine and lovely card from your team.
We had breakfast included and it was just perfect to be able to sit and enjoy the morning with a great view and good food.
Overall a near perfect stay. Thank you to all for a memorable night.

Stayed November 2013, traveled as a couple
Helpful?
Thank shrek73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAROSSA_NOVOTEL, General Manager at Novotel Barossa Valley Resort, responded to this review, December 26, 2013
Dear shrek73,
Thank you for your rave review. It is rewarding to all to see our guest have a memorable time.
I agree, Reece is definitely an ambassador for the Novotel and especially the barossa, I will pass on your great comments to him.
Thank you again for your review, we hope to see you for a longer stay soon.

Warm Regards,

Sarah Henderson
General Manager
Novotel Barossa Valley Resort
Ph: 08 8524 0010
email: h3026-gm01@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Barossa Valley Resort

Property: Novotel Barossa Valley Resort
Address: 42 Pioneer Ave | Rowland Flat, Rowland Flat, South Australia 5352, Australia
Location: Australia > South Australia > Barossa Valley > Rowland Flat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Rowland Flat
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Barossa Valley Resort 4*
Number of rooms: 140
Official Description (provided by the hotel):
Nestled in the picturesque Barossa Valley wine region, Novotel Barossa Valley Resort is just a 55 minute drive from Adelaide. Surrounded by world-famous wineries, the resort offers a multitude of features: enjoy a game of golf at Tanunda Pines Golf Course or a treatment at Endota Spa. The resort features 140 rooms with private balconies and kitchenette facilities. It also boasts an award-winning restaurant, tasting room, heated outdoor pool, tennis courts, gymnasium, an 18-hole golf course and refurbished conference facilities for up to 250 delegates. Novotel Barossa Valley Resort is a non-smoking resort. ... more   less 
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Also Known As:
Novotel Barossa Valley Hotel Rowland Flat
Novotel Rowland Flat
Novotel Tanunda
Tanunda Novotel
Novotel Barossa Valley Resort Australia

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