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“Novotel Barossa Valley Resort” 4 of 5 bubbles
Review of Novotel Barossa Valley Resort

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Novotel Barossa Valley Resort
Ranked #1 of 1 Hotels in Rowland Flat
Certificate of Excellence
Sydney, Australia
1 review
“Novotel Barossa Valley Resort”
4 of 5 bubbles Reviewed November 11, 2013

Great staff, warm and friendly welcome. Good knowledge of local area. Dining room food excellent. Efficiently run but not intrusive, dining room staff only too ready to help with any request whether dining room related or not. Outdoor facilities good, pool clean and handy walking tracks, need to take care in some parts but well posted. Resort handy to wineries and townships. Good view from room.Golf course 5 mins walk from room.

  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAROSSA_NOVOTEL, General Manager at Novotel Barossa Valley Resort, responded to this review, November 27, 2013
Dear Kevin D,

Thank you for your review, your comments are an encouragement to all of us as we continuously strive to deliver quality service and experience to our guests. We look forward to welcoming you back in the near future.

Warm Regards,

Sarah Henderson
General Manager
Novotel Barossa Valley Resort
Ph: 08 8524 0010
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,072 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (287)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed November 10, 2013 via mobile

The Novotel is in a lovely spot overlooking the vineyards of the Barossa. The rooms were good and smelt newly painted and the bed was comfortable however unfortunately there were a few things that let it down. We stayed for 3 nights and on the second day we got back to our room late to find that it hadn't been cleaned even though I had rung housekeeping to ask them to clean our room as we didn't leave the room until 2pm. The next day it was cleaned but not very well.

The room was equipped with 2 of everything, which we found a bit cheap as we had friends come around to share a bottle of champagne, and we had to share 2 glasses! At the rate of $299 for the night you would think we would get at least 4 glasses. The rubbish bin was tiny- obviously an attempt to get guests to empty their own rubbish. That would be fine if we were paying $140 per night but at the rate we were paying I expect more.

On the good side there was a 'pillow menu'. The pillow in the room was fairly woeful so we were very happy to pick a pillow for the next night which was simply lovely.

In summary I would stay again but would be happier paying around the $200 mark.

  • Stayed November 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Eleanor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAROSSA_NOVOTEL, General Manager at Novotel Barossa Valley Resort, responded to this review, November 27, 2013
Dear Eleanor C,

Thank you for you review and feedback, I am truly sorry that your experience did not meet your expectations with value for money. Thank you for writing that otherwise you had a great stay. We would gladly welcome you back and hope you will give us the opportunity in the future so you can experience the professional service you are used to.

Warm Regards,

Sarah Henderson
General Manager
Novotel Barossa Valley Resort
Ph: 08 8524 0010
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
109 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed November 7, 2013

We stayed in a standard studio, king bed. Room size was good with a small lounge area, small kitchenette and a desk with built in power board etc. As with many hotels in Australia wifi is not free in your room - this is a trend in Oz that has to change. You can get 30 min free wifi per 24 hr period in the lobby. All rooms in the Novotel have very nice views of the valley and all the upper rooms have balconies. Our room at least was very clean, some other reviewers have stated the opposite. They are currently refurbishing, we had a room with a new bathroom which was excellent. Refurbishing during the day does generate noise but there is no noise after about 5pm. Our room rate was very inexpensive being ACCOR members, this may not be the case for everyone as I have seen some pretty high tariffs quoted in other reviews. The refurbishing may also have influenced the rate.
Gripes about the room as per some other reviewers is the senselessly small size of the fridge and no freezer - this is a wine region for goodness sake! Additionally no doona cover - very odd.
Bar and restaurant are very good - see my other review. Pool is nice, large and plenty of shade and sun loungers (at least when the hotel is 1/2 full mid-week). There is a golf course & tennis court. The kids get a playground and this combined with the pool may make the Novotel a sensible choice if you had children in tow.
Staff are friendly and helpful.
Hotel is in a good location for Barossa towns and vineyards.
We would stay again - particularly given the very low tariff paid $119 per night.

Room Tip: Second storey rooms with the obviously elevated view would be my choice. Maybe a room away from the...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FinB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 6, 2013

We spent 2 nights at this beautiful resort overlooking the Barossa Valley. What a way to wake
up and start your day with such a beautiful, then on to magnificent breakfast, everything you
could imagine, from cereals fruit cheeses meats also eggs bacon sausage baked beans
and too many other things to mention. Poached eggs were cooked on request as were omelletes.Too many choices, staff were so friendly and cheerfull.Rooms were in the process
of being renevated, bathrooms would be a great improvement changing the shower that is
presently over the bath. All in all a great place to stay. Will definately return.

Room Tip: Upstair rooms have such a fantastic view, worth walking up stairs.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank janice t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAROSSA_NOVOTEL, General Manager at Novotel Barossa Valley Resort, responded to this review, November 27, 2013
Dear janice t ,

Wow, thank you for your review. We are very happy you enjoyed your stay with us. And yes the bathroom refurbishment, which is nearing the end, will be a huge improvement to our Hotel.
Thank you again for your feedback, I will share your comments with all our teams.

Warm Regards,

Sarah Henderson
General Manager
Novotel Barossa Valley Resort
Ph: 08 8524 0010
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Barossa Valley Resort

Property: Novotel Barossa Valley Resort
Address: 42 Pioneer Ave | Rowland Flat, Rowland Flat, South Australia 5352, Australia
Location: Australia > South Australia > Barossa Valley > Rowland Flat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Rowland Flat
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Barossa Valley Resort 4*
Number of rooms: 140
Official Description (provided by the hotel):
Nestled in the picturesque Barossa Valley wine region, Novotel Barossa Valley Resort is just a 55 minute drive from Adelaide. Surrounded by world-famous wineries, the resort offers a multitude of features: enjoy a game of golf at Tanunda Pines Golf Course or a treatment at Endota Spa. The resort features 140 rooms with private balconies and kitchenette facilities. It also boasts an award-winning restaurant, tasting room, heated outdoor pool, tennis courts, gymnasium, an 18-hole golf course and refurbished conference facilities for up to 250 delegates. Novotel Barossa Valley Resort is a non-smoking resort. ... more   less 
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Also Known As:
Novotel Barossa Valley Hotel Rowland Flat
Novotel Rowland Flat
Novotel Tanunda
Tanunda Novotel
Novotel Barossa Valley Resort Australia

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