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“A great place for a family stay”

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The Sebel Twin Waters
Certificate of Excellence
Reviewed December 22, 2013

I joined my son's family, a party including an 18 year old, 15 year old, 10 and 4 year old and there was something to interest all ages in conjunction with the adjoining Twin Waters Resort. Located about 5 kms by road to Maroochydore, and a lesser distance to Maroochydore airport, the property is beautifully located on the Maroochy River, across the road from an ocean beach and overlooks the large lake of the Twin Waters Resort.
Although all facilities of the Resort are available free to Grand Mercure Guests, trapeze school, a lake with kayaks, hobie cats, paddle boards and surf boards(for hire0 for use across the road, the bar and restaurant are very expensive for a family and a 4 star resort. Unfortunately we heard that they were considering charging for the use of some marine equipment, in particular the stand up paddle boards. I see this as greed and a backward step, as most resorts in Australia, and overseas, supply non motorised equipment to guests as part of their
"package"

Fortunately the spacious Grand Mercure Apartments have full kitchen facilities, microwave, oven, large fridge and Webber Barbeques and there is a good shopping precinct with a large supermarket, bakery and pub at nearby Mudjimba. I would recommend this or home deliveries over dining and regularly drinking at the Resort.
There are also several pools scattered around the Grand Mercure as well as the lake, beach, river and Twin Waters' large pool.
Beware, Twin Waters Resort can be very busy and noisy if there is a conference on and rooms there are now quite tired and need a refurb.
Grand Mercure Apartments are highly recommended, a very pleasant place to stayt, especially for families and groups of friends, with a few kangaroos are a bonus.

Room Tip: Request an apartment overlooking the lake, preferably on a higher floor.
See more room tips
  • Stayed: December 2013, traveled with family
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Thank Calypso2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercTwinWaters, General Manager at The Sebel Twin Waters, responded to this reviewResponded January 21, 2014

Thankyou for taking the time to post your kind review on Trip advisor. I was please to read that you enjoyed you stay with us at Grand Mercure Twin Waters. I will ensure that I pass on you feed back to my colleague at the Novotel so he can review their procedures. I look forward to welcoming you back to our resort in the future.

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140 - 146 of 386 reviews

Reviewed December 11, 2013

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank Stephen H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandMercTwinWaters, General Manager at The Sebel Twin Waters, responded to this reviewResponded January 21, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 3, 2013

Had a lovely 4 days in a 2 bed apartment here. the grounds of the novotel resort are lovely for a walk to watch the jumping fish, water dragons and abundant wilddlife, the facilities on hand are excellent(if a little dated) Was sad that the water trampoline was not in use during our stay as this was one of the reasons I had chosen the accommodation. However our kids were fine with the separate pool in the apartments. Our apartment was great, only the twin beds were a little hard and could do with a pillow top as it was warm the kids slept on top of the duvet and were ok. The food at the resort bar was ok,(pizza and chips typical bar food) but a huge fridge freezer and BBQ at the apartment, Coles nearby made this a good value holiday. The complex was extremely quiet during weekdays and tolerably busy at the weekend. There was noise from kids in the apartment above us early in the morning but hey with Queensland not participating in daylight saving you want to get up early anyway!
Had a little problem locking the entrance door but this was quickly resolved by the resort management who were friendly and efficient.
NB One point to note if you have young kids is that the doors to the apartment cannot be locked from the inside so if you have a little runaway or a sleepwalker (my kids used to) then it could be a bit tricky!

  • Stayed: November 2013, traveled with family
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Thank Fiona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercTwinWaters, General Manager at The Sebel Twin Waters, responded to this reviewResponded January 21, 2014

It was a pleasure to read you very kind comments on Trip Advisor. Its always great to see that the work we do for our valued guests is received in the spirit it is intended. We do hope to welcome you back to Grand Mercure Twin Waters in the near future.

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Reviewed November 12, 2013

We spent 4 nights in a 3 bed villa (117) starting on a Tuesday.

The villa was fantastic, much more than we expected to be honest, pretty much everything we needed and expected from a self contained apartment, lots of space for the kids, outdoor balcony to relax once the little ones were off to bed and two bathrooms!

The resort itself was great for us as a family (2yr old and 4yr old) as you didn't really have to leave if you didn't want to. The first few days were great because it wasn't busy, just walk up and take a catamaran or kayak and off you go (no extra charges for those), getting onto the water trampoline was also good fun and again, no hassle with the amount of people at the beginning. On Saturday it got much busier so the trampoline with its 10 person limit was overrun and there were waits for kayaks and catamarans. Maybe we were spoilt by the first few days - no biggie though, we just enjoyed the pools. The pool near the villa was empty and the one in the resort was fine too.

Lots of wildlife around (wallabies for the little ones, lizards and things).

Great location sandwiched between the surf on the east and the river on the west with easy access to both.

We did not eat at the resort, the restaurant was a little pricey, we were self catered so it was fine.

We did make use of the on site kids care where we booked the little ones in for 3 hours so we had a nice break - the girls at the club were great and the kids enjoyed a break from us too :)

Overall a very pleasant and relaxing stay, would highly recommend it.

Stayed: November 2013, traveled with family
Thank rbowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercTwinWaters, General Manager at The Sebel Twin Waters, responded to this reviewResponded January 21, 2014

Thankyou for you kind review, we are very fortunate to be able to have the use of our sister properties facilities as it does add to the overall experience of our resort. The reciprocal arrangement does have its advantages over similar products on the coast. We do hope that we will see you back again soon.

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Reviewed November 9, 2013

I really liked this place. The 3 Bedroom Apartment was very nice, although it was not the cleanest, the main bedroom a/c only switched off part of the time and the DVD remote did not work. The best part of this property is the access to the Novotel facilities. I loved the catamaran especially. I would definitely go again.

Stayed: November 2013, traveled with family
Thank doloresdadd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercTwinWaters, General Manager at The Sebel Twin Waters, responded to this reviewResponded January 21, 2014

Thankyou for you kind review. We were thrilled that you enjoyed our unique facility. The ability to use the facilities at the Novotel is an added attraction for us. We do hope that we get to welcome you back again in the near future.

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Reviewed November 5, 2013 via mobile

Stayed in a 3 bedroom beach house. Great location on the lagoon. Excellent facilities in the house and resort. 4 adults and 2 kids, couldn't ask for more. Reception staff were very friendly, helpful and polite. Surprised that all water activities at the neighbouring Novotel were free to use. Only suggestion is signage to the Mercure on the main road would be helpful. Would definately stay again.

  • Stayed: November 2013
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Thank ren73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercTwinWaters, General Manager at The Sebel Twin Waters, responded to this reviewResponded January 21, 2014

Thankyou for your kind review on Trip Advisor. I was happy to read that you and your family enjoyed your stay with us & hope to see you back again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Shats66
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandMercTwinWaters, General Manager at The Sebel Twin Waters, responded to this reviewResponded January 21, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Sebel Twin Waters

Address: 80 North Shore Rd | Sunshine Coast, Mudjimba, Queensland 4564, Australia (Formerly Grand Mercure North Shore Twin Waters Apartments)
Location: Australia > Queensland > Sunshine Coast > Mudjimba
Amenities:
Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Mudjimba
Price Range: $205 - $560 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Twin Waters 4.5*
Number of rooms: 70
Official Description (provided by the hotel):
The Sebel Twin Waters is a collection of 1, 2, 3 and 4 bedroom self-contained Apartments and Beach Houses, situated in an exclusive gated precinct, bordered by the Mudjimba patrolled surf beach, the Maroochy River and a private man-made lagoon full of activities like paddle skis, catamarans water trampoline & a inflatable water park charges apply. ... more   less 
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Also Known As:
Grand Mercure North Shore Twin Waters Apartments Hotel Mudjimba
The Sebel Twin Waters Sunshine Coast, South Pacific - Mudjimba

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