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“A new standard of excellence”

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Four Seasons Resort Mauritius at Anahita
Ranked #1 of 2 Hotels in Beau Champ
Certificate of Excellence
dublin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A new standard of excellence”
Reviewed July 3, 2009

the standard of accomodation ,food and particularly the service put this hotel into a category of One - In these recessionary times it is heartening to see a hotel investing for the long term in the quality of its product and clearly significant investment in staff training- the staff could not have been more helpful or thoughtful to us or to our daughter - having us and her on first name terms from such a large number of staff from the front of house reception team, drivers , inroom dining , restaurants, pool staff (thank you for the hot chocolate !) was very impressive.

The spec of the villas and two bedroom residences is very high.The fitness centre is also of a high standard.

I would strongly reccommend this hotel .

  • Stayed June 2009, traveled with family
    • Value
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Helpful?
2 Thank europeanrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 1, 2009

Where to start, I think we were lucky as when we were there the hotel was only approx 20-25% full. Round the main pool during the day there was a maxium of around 10 people, absolute perfection for us.

The rooms were lovely, only dissapointing thing is that the plunge pool was sooooo cold we couldn't even use it.

Food was fabulous, no complaints on that front at all.

One thing I would mention is that all the costs at the hotel (food, drink, treatments) are given without Tax added. This just seemed a little bit 'sneaky' to us.

All in all a great hotel in a great location.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
2 Thank regular_travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 9, 2009

My standars are pretty high when it comes to resorts, but I was not dissapointed by the FS Mauritius.

Sure, they do try and squeeze out every penny possible, specially with airport transfers etc, but the overall beauty and genuine service received makes that a minor issue only.

Good Stuff: Beautiful resort with amazing rooms, all with plunge pools which is just what you need when it gets to hot. Great staff and facilities and for once the food was without fault. You can really tell that the service is genuine and that the staff really want to help you out and make you comfertable, unlike other places where the feeling is more of a plastic and trained curtosity.

Bad Stuff: A bit pricey, the food costs well over what you would pay at fancy London restaurants. Also, a ew too many kids by the pool, unlike other FS resorts, they have not seperated a quiet pool for those of you are not the happy with the screaming kids. The beach is beautiful but muddy.

In Summary, Go.

  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LondonSW35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 9, 2009

Just got back from a weeks stay in FS. We will start with the positives, hotel rooms where of a good standard, all the usual mod cons you would expect from a FS hote. Bathrooms stood out, especially the outdoor shower which was superb. Private pool and terrace was a welcome respite from the heat. We got upgraded to a "lagoon" villa which was situated just by the edge of the beach which we had direct access to from our villa, this was a nice touch offered by FS. General service was ok, twice daily room servicing, daily fruit replenishment, daily pool cleaner etc. The actual hotel buildings and landscape is beautiful, I think in a couple of years when all the gardens mature it will be a fantastic sight. All guests are offered bikes to get around the complex which we took and actually used outside of the resort.

The not so good
- Internet access, 90 Euro for the week?? Internet access is free in the kids club and teens club, how on earth is this charge justified for a week, either they have the most expensive internet service providers known to man or this is a complete scam

- Breakfast. Plain and simple - disappointing. For a FS hotel,the breakfast was bland unimaginative and boring. The buffet was comical selection of at most 4 different fruits. The pastry section consisted of only 3 different selections. Very limited selection served off the menu which got very boring towards the end of the stay

- Food. The standard of food was ok, bar far the best was beau champ which FS champion as being their premier restaurant. we only ate their once and the food was superb. However, a generic point to note that in all restaurants for both lunch and dinner the cost is astronomical. Be prepared to pay more than you would in a top london eaterie. Pizza's in Acquapazza are £25, yes, £25, a simple burger is £20 and if you want a glass of wine with your lunch of dinner, be prepared to pay £10 for a glass of mediocre white wine. We did a comparison of the wines they have on offer from South Africa (which is 3 hours from Mauritius) to the same wines available in the UK. A £26 bottle of wine in the UK retails for £150 in the FS, similarly a bottle of south african wine which retails for £6 is £50 in the FS. Now im not one for penny pinching when im on holiday and i dont mind paying a mark up of some kind as they have to cover their costs and make a profit, but this felt we where being scammed and being ripped off at every possible opportunity. So much so that we actually stopped eating in the hotel and went to Le Tousserok (please do not use FS taxi service). We went to Saffron which was probably the best indian meal that we have ever had and with wine and 3 course meal that bill came to £110 - its interesting to note that the wine that we had in Saffron cost $40 Euro and a bottle of the same wine in FS cost $60 Euro. We also tried Barlens in the same hotel which is directly on the beach and this was also a good choice.

Many of the people that we met at the hotel had the same concerns regarding cost of Food/beverages, internet and also the state of the "beach". The scenery is fantastic, but if you are a water lover and the beach/sea is an integral part of the holiday, do not come here. The hotel is built on an old sugar mill where the pulp was pumped out to sea, as a result there is a layer of slim on the bottom and the sea is not the picutre postcard clear blue that you would expect, its a dirty green colour and frankly not too appealing.

Would i go to this hotel again - if they addressed the issues that have been mentioned then probably. The problem is that FS have got some stiff competition on their hands with the likes of Le tousserok and Le St Geran being on their doorstep. In this current climate people are being choosy about where they stay and do not want to be ripped off in every way possible once they get to the destination, we all expect some kind of mark up, but we dont expect to scammed right before our eyes. The GM remarked that the hotel was 30% full over the easter period, which is slightly worring considering that hotels such as Le Tousserok over the same easter period where full. in order to survive i think that FS will need to address the issues that have been raised in order to secure their future

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
14 Thank range13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 6 Contributor
143 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed April 6, 2009

My husband and I stayed here for 5 nights. Most of the comments made previously are valid - and certainly the criticism is constructive so the resort should take note.

As we were celebrating our wedding anniversary (as well as attending a friend's wedding at Le Tousserok) we were upgraded to a lagoon villa which we really appreciated.

The positives:

Spacious clean villa with beautiful tasteful decor.
Huge bathroom with indoor and outdoor showers.
Own plunge pool and lagoon outlook (agree with previous comments regarding Lagoon villas - some are located one row back so not "beach" front.)
Good opening special deals (book 5 nights pay for 4 - which was amended to book 7 pay for 4 which we would have taken advantage of had we known before booking flights!!)
Reasonably good service with friendly staff
Free internet in business centre
Spa treatments very good
Fruit platter renewed each day
Delicious dinner at the Italian restaurant
Divine weather

Not so Positives:

Atmosphere - bit too quiet and because the resort is so new it definitely lacks that warm feeling.

Breakfast - this was the biggest letdown. As said before, it was embarrassingly ordinary. The GM had explained that most of the fruit is actually bought in - everyone thinks a tropical island has an abundance of fresh fruit but apparently this is not the case. So yes, unripe fruit - no variety - stale cereal - average looking pastries (which I didn't bother trying) curdled yoghurt (it looked positively disgusting and all lumpy - why?). The hot breakfast was mostly good but we ended up just having boiled eggs on the last few mornings. There is a daily breakfast special which we were not made aware of until the 3rd day (noticed later it was on the menu but it looked like the "heading")

Airport Pick Up/hotel limo - yes, this is unbelievably a complete "RIP OFF". It was offered to us but luckily they did inform us it would be 130 Euros!!!!!!!!!! We declined and booked Taxis Mauritius through the internet for 35 Euros. Extremely clean with a pleasant driver. As we needed to get to Le Tousserok a couple of times we asked the hotel how much it would cost for the 15 minute drive - again 80 Euros. We declined and booked a local taxi.

Mosquitoes - particularly at night in the bar area

Slippery tiles - they obviously spend quite a bit of time polishing the black shiny tiles but unfortunately missed a bit after waxing - I went sliding and landed on my knee which was very badly bruised but (hopefully) no permanent damage. Staff came up to check on me but never followed up even though they asked for our villa number!

The one day we asked to go on the glass bottom boat it was being serviced!

Themed dinners extremely expensive


Finally, if you are staying at a five star resort expect to pay a lot for extras - this is a given. However with a hotel such as this, which is obviously struggling to get clientelle, they need to make it easier to use all the available facilities at the resort - not harder. Mind you, Le Tousserok had only about 45% occupancy so it looks like the economic downturn has seriously affected these hotels (NB: Plane was full both ways so where were they all staying??). Maybe charging in Euros rather than local currency is not such a good idea.

  • Stayed March 2009, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Leer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 5, 2009

Overall, this is a beautiful hotel that has a lot of potential. The good: The rooms are amazing and there still are a lot of openings, so you can try to get rooms with great views. The food was pretty good, but the Italian restaurant was the best by far.

The Bad: If this is a going to be a top notch Four Seasons, they have some issues to work on. The hidden fees are offensive. They pick you up from the airport and then bill you at the end for $200. You can take a taxi to another hotel for dinner and they charge you $80 for a 15 minute ride. They charge $20/day for wireless internet which is crazy at a resort where you're paying $1000 a night. Communications skills are also lacking. You ask someone a question, and either they didn't know the answer or they answer a completey different question. There was a problem with our room and we asked to be moved 3 times to move before we were - then no one checked on us after the move. Finally we spoke to the GM, and was really the only one who understood our complaints.

If you're looking to sit on a nice beach with crashing waves, this is not it. It's set in a lagoon, so the bottom is silty, and you can barely see the open ocean. However, the pool area and beach is beautiful. If you're a diver, the quality is mediocre. The sites they take you to are overdone and it shows.

Overall, very nice hotel with beautiful rooms, and hopefully these issues will work themselves out as they grow. I would try another place if I ever went back.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dlj4120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Americo/Polish/Italian family based in London
2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 1, 2009

This was a pure case of disappointment on almost every level: It started with the offer of a transfer 3 times the standard island price (we declined and sourced our own Mauriclick.com) then we were given a "Lagoon View" room with no lagoon in sight, merely gardens, we packed up our one year old baby and corresponding paraphernalia and moved to a much better room in that we had direct access to the beach which allowed us to have the baby monitor with us while the baby took naps (ideal!). Note: Make sure your "Lagoon View" room is exactly that as in all other ways the lower rate rooms (Mangrove Villas) are identical in lay out and size so it is nigh on fraudulent to not have the advantage of the said view and location. I am now unsure what was the bigger disappointment, the consistently average food or the mythical Mauritian beach of crystal water we flew all those hours to experience (not). There were a few exceptions in the Italian restaurant which served some great gaspacho-style soup and decent pizza and calamari but this enjoyment was tempered by the stagnant dark water below and the mosquitos. Breakfast, possibly the easiest meal for a hotel to pull off was meagre, bordering on the insulting: unripe, hard "tropical" fruits made up 80% of the buffet, the rest must be ordered off a limited menu which offered for example "Granola parfait"= a tumbler with two layers of both yoghurt and granola (anti-climactic at best) or the bagels and smoked salmon which brought with it a nugget sized dollop of cream cheese... the eggs "Benedictine" - "ine???" were passable. The freshly made juices were fibrous and the flavours too muddled to be enjoyable. The staff took breakfast as the ideal forum to hard sell the 4000 rupee dinners (per head) - approx 100 Euros during which one can consume more meagre and substandard fair. We recommend taking a cab to Chez Tino or Le Four a Chaud in Trou d'Eau Douce to have your fill of great Lobster for half the price including cab for two... It is not that we are penny pinching, it is merely that we HATE to feel duped, and duped is what you feel, foolish that here you are in a man-made compound hacked out of a swampy lagoon with albeit beautiful, manicured gardens but being bled dry for manufactured beauty and an overtly commercial experience based on mediocre raw ingredients. Even the beach is clay and mud beneath the two inches of imported sand and therefore the water is full of algae, sharp stones and clouds of silty backwash. Combine this with an average of 10 rings for the concierge to answer the phone in order to organise transport which turns up 20 minutes late simply to get around the resort... well... The overriding feeling is one of a 30% full resort, in panic, haemorraging money and making cutbacks in service. The upsides were some staff members, the convenience of the room-to-beach set-up, the child and baby equipment (high chairs, cutlery, bottles, bath seats etc. abound) and babysitting facilities. It was somewhat annoying however to be hounded to be asked to confirm the babysitter booking when only booked hours in advance, and then to have the nanny service call several times a day to confirm anyway and wake up the baby in the process. Basically many staff members' grasp of English was patchy leading to many crossed wires and slow communication of basic requests. Internet you HAD TO PAY FOR!!! This is a disgrace in a resort of such supposed calibre, impacted by the fact that it was also a slow connection. The room service also carried two extra hidden charges (unstated on any brochures) of a "kitchen to restaurant delivery fee" and a "restaurant to room delivery fee". All in all we feel rather leeced for an sub-par experience.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank Peachybaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Mauritius at Anahita

Property: Four Seasons Resort Mauritius at Anahita
Address: Coastal Road, Beau Champ, Mauritius
Phone Number:
Location: Mauritius > Flacq District > Beau Champ
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Beau Champ
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Mauritius at Anahita 5*
Number of rooms: 136
Official Description (provided by the hotel):
Four Seasons Resort Mauritius at Anahita consists of 136 pool villas and residences and offers unlimited, complimentary golf on an 18-hole championship golf course designed by Ernie Els. The Resort encompasses a private island, which is home to secluded beaches. Each villa features an al fresco shower, extensive veranda, plunge pool and private garden, ideal for honeymooners and privacy lovers. The two, three, four and five-bedroom residence villas offer the exclusivity of a private home for friends and family. The Spa has twelve stilted, overwater treatment rooms. ... more   less 
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Also Known As:
Four Seasons Resort Mauritius At Anahita Hotel Beau Champ
4 Seasons Resort Mauritius At Anahita
Four Seasons Beau Champ
Four Seasons Hotel Mauritius
Four Seasons Resort Mauritius At Anahita Beau Champ

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