I had lunch here today with a mate. An elderly couple had to wait half an hour for their food (as did we). The place was full. They grumbled continuously. Instead of saying 'sorry' and moving on the 'boss' decided to explain why things took so long. Pointless and a noisy distraction for everyone else. He should have said sorry and that would have been the end of it - he would never win the argument... ever
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