Our stay at Der Rierhof was a last minute booking, which worked out fantastically. Looking on HRS.com there were other hotels which were either booked, expensive or had poor reviews. Looking at the reviews for Der Rierhof, its location and very competitive prices, we thought we would take a chance – we were happy that we did!
The hotel was very easy to find, just off the A22 Autostrada and despite its name, Chiusa meaning “closed”, the little town looked very nice, despite us only having a few minutes to explore it. Chiusa (Klausen in German) is perfectly situated for Bolzano, walking/trekking on the Seiser Alm (which we did and can thoroughly recommend) and a little further, Merano.
Although we had only booked for one night via HRS.com, we asked if it was possible for a second night. After a quick check, although the hotel was busy, the reply was “no problem. You will have to change rooms, but we will move your bags across to the new room”. We later found out when paying the bill they had charged us exactly the same price had we booked 2 nights via HRS.com. This is the main thing that stuck in all of our minds – the staff, especially Evelyn, were very helpful, friendly and polite. The hotel, as is the whole of Southern Tyrol, is popular with German speaking tourists, but with our knowledge of German and Evelyn’s first class English, nothing was a problem and all of our questions answered, and information and suggestions provided. We even got to experience Schlager singing!
Our first night was in the newer part of the hotel, where the rooms were very good – large, well equipped, clean and spotless. We actually had family rooms with extra beds, a little seating and cooking area although there were only 1 of use in one room and 2 people in the other. Our second night was in the older part of the hotel, which was (in fairness) not as good as the newer part. The rooms were more traditional, smaller and we all mentioned, noisier – we had rooms at the front of the hotel, where you could hear the noise from the road and the train line.
If we had more time, we would have liked to enjoy the wellness facilities on offer and the inside swimming pool and relaxing area looked very good. The food at Der Rierhof was also very good – a buffet style breakfast with lots of choice and in the evenings, enough variety on the menu to keep us happy during our stay. The quality of the food, price and service were also super.
We were very happy with our visit and would stay again. When we book, we will make sure that we get rooms in the newer part of the hotel as they are simply much better and everything is there, very close to hand.
Thanks to everyone at Der Rierhof for making our stay very enjoyable. And special thanks to Evelyn for being so kind and helpful – maybe you will get to practice you English again, next time we are there!
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