I've been going here for a couple of years and finally want to review it. The place itself is okay especially as it's free to get in. The pay and display car park is a shame as lots of cars squeeze on the verges to avoid paying (can't say I blame them) Nice playpark for kids to play in outside and nice upstairs area with mini climbing wall, foam bricks for building a wall and a tunnel to climb through, standard stuff in the shop is a little overpriced. The cafe is expensive but there are picnic tables to bring your own food.
My problem is with the staff. Every time I've been, there's been a problem. I've turned up before to see four members of staff by the counter chatting to each other, drinking tea and ignoring visitors. I've said hello when entering on several occasions to get just a blank look back. I've never had a friendly welcome from any of the people working there. If I was a visitor on a one off day out I'd be appalled.
Today for the first time, we had a hello after we pointedly stood and said hello on the way in but at the end of the visit I went to buy some toys and a book at the counter, joining a queue of two other people. The lady behind the counter was chatting on the phone. After waiting several minutes, during which time more people joined the queue I gave up as she was still on the phone with no acknowledgement of the queue, her back turned to us the entire time, so I put the things back on the shelf and left just as she said "I better go, I've a queue and I'm on my own," too late for me as I'd given up by then, costing them the sale due to their lack of customer service as I'll buy elsewhere.
Such a shame they aren't trained in customer service and don't seem to care about their visitors as the centre itself is good although getting tired. There are three displays where you wind a handle and objects then move but two of them haven't worked in years. If they never work and they have no intention of fixing them why keep them?
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