I was just at a wedding at this beautiful resort. Rooms are very nice and the resort is kept clean. The staff are also very pleasant and accomidating as much as possible. Sinnce this was a wedding we had to deal with a lot of the staff that normal guests would probably not on a regular basis and they were fantastic. The resort normally does not allow weddings but just due to the time of year and the fact that the resort was not busy they agreed to the reservation.
We had the ceremony and reception on the resort and it worked perfectly. The layut worked as people who did not want to dance or be bothered by the music could sit in the lounge area right off the dance floor and still feel like they were a part of the reception.
Now with all that being said I would NEVER recommend this resort again for a wedding due to one thing/person. The owner! What a miserable control freak she came across as. We reserved all the rooms for the enitre week-end so you would think she would bend over backwards and be thankful for the buisness, especially since I am sure she made a good amount. Instead she did everything possible to get in the way. If she did not want a wedding or does not like her resort to be disrubted the way she thought it was then don't allow weddings. If you do, then deal with it and make it memorable for the right reasons.
The bride and grooms suite was right across from her room (not sure if she lives there) but during the Friday night after the dinner we continued to have a gathering in the bride/grooms suite. No music, just about 20 people and some drinks. Well about 1130 who did I see poke her head sneakily in the room but the owner! At the time I did not know it was her but found out Saturday night when I was introduced to her (more of that below). She continued to make comments such as "stop opening and closing the door!". My appologies to her but I think that is the procees of going in and out of a room.
The next day my wife caught her coming out of our room while there was a do not disturb sign on the door and the cleaning staff had already done there clean up. She claimed that the bride allowed her to come in. Why would you ask someone else to enter our room in the first place, second of all why? She was inspecting the rooms for damage but when does that ever take place during the stay and while we said stay out! I had many valuables in that room, including the wedding rings and I wanted nobody in the room, period. It was also my birthday the Friday evening and there was a sign taped to the wall with scotch tape and she demanded to be taken down which we did but it was on with scotch tape, I mean how much if any damage could be done.
Well as you can imagine the Saturday was a busy day. I again will point out that the staff was amazing and very helpful. Again though all day the owner was making her presence known and constantly watched over everything like a hawk. She did not realize how distracting her "glares" were and how uncomfortable at times she made it.
Finally during the reception she over did it. All night she sat at the bar (which is higher than the tables) and watched over every single movement. Now keep in mind we have not done any damage or casued any disrutption the whole week-end except for the noise which they are probably not use to, but it was all the wedding attendees in the resort and I am sure they had no problems. Well the time went ahead that evening (but not until 2am Sunday) and she sent over the bartender to tell us at 11:30 that the bar would be shut down at 12. There was an agreement in place until 1:00 am and the bar was an open bar. When I approachedthe manager of the resort with the issue, the owner cut in and for the first time I had a conversation with her (if you want to call it that). She told me that it was shutting down due to the time and when I reminded her that the clocks do not go ahead until 2 and considering the amount of money that was being spent she should reconsider. She then continued to explain that the staff had to be back in the morning and some had a half hour drive. I told her that this was not my concern and if the staff where mismanaged that it was hers. This made her even more upset and the then said fine that the bar would remain open but the breakfast buffet in the morning would be cut short by an hour. I decided not to argue any more and to waste what was left of the evening arguing with someone who had not conception of service and thakned her and abruptly left.
This resort would have been highly recommended for a wedding if only the owner does not seem to want her hands in everything and rule with an iron fist. If she treats her customers this way I am curious about the staff. I am sure that it is a beautiful spot to realx in the summer as a couple for a week-end but I cannot confirm this as I have never done so and after this experience will not.
Please note that y ratings seem good but this is obny based on the hotel and not their wedding service
- Official Description (provided by the hotel):
- A boutique all one bedroom suite waterfront hotel. Fine amenities compliment our upscale furnishings and fine linens. Some suites have hospitality kitchens to prepare light lunches. Spa on site. Piano bar. From rain forest shower head to superior personalized service we look forward to entertaining you and yours. Free Wifi. 1-1/4 hr. from 401 off 400. Easy off highway. Perfect for Corporate events, wedding,private parties,families, and couples. ... more less
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- Also Known As:
- Rawley Hotel Port Severn
- Rawley Hotel Muskoka
- Rawley Resort Port Severn, Ontario