We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sliding downhill whilst the prices increase”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Novotel Survilliers Saint Witz
Ranked #1 of 1 Hotels in Survilliers
GreenLeadersBronze level
Reviewed September 29, 2013

We have stayed at this hotel several times over the years. At first it was friendly, and reasonably priced. Now they have attempted to pare the services to the bone whilst increasing the prices more than 100%.

We tried to eat dinner in the restaurant. There was a trio of staff at the entrance engaged in a private conversation. One of them eventually broke off to show us to a table, surrounded by other tables which had not been cleared. After about ten minutes we received menus, and then began the wait............After twenty minutes in a more or less deserted restaurant we got up and left.

At breakfast now you even have to make your own tea of coffee from the machine.

No longer good value.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laetitia_Lotram, Directeur général at Novotel Survilliers Saint Witz, responded to this reviewResponded September 30, 2013

Dear Customer,
Thank you for your comment and I'm sorry to hear that you did not keep a good memory of our institution.
It may be that in some mornings "rush" we are not up to par, but our teams are trained to take a failed delivery, and I hope they have taken into account your dissatisfaction.
Sorry this mishap.
We hope to see you again and catch our mistakes as we try to move in contact with feedback from our customers.
sincerely
Laetitia Lotram

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (481)
Traveler rating
Traveler type
Time of year
Language

55 - 61 of 481 reviews

Reviewed September 19, 2013

Stayed here overnight with coach party on return from Bergerac.
Room clean and no complaints about that.
Poor staffing levels on the bar considering they were dealing with 2 coach parties.
Breakfast was poorly organised considering people were on a tight schedule to be on the coach in a limited time. The food was 10 minutes late being set out from the time given and then only came bit by bit. The problem was again due to staffing levels and the fact that they were having to deal with 2 coach parties.
This experience spoilt the feel of our holiday and I feel the hotel should not be booking in 2 coach groups if they are not prepared to put on adequate staffing levels.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Geoffs-Angels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laetitia_Lotram, Directeur général at Novotel Survilliers Saint Witz, responded to this reviewResponded September 23, 2013

Dear Customer,
Thank you for your comment and I'm sorry to hear that you did not keep a good memory of our institution.
It may be that in some evenings "rush" we are not up to par, but our teams are trained to take a failed delivery, and I hope they have taken into account your dissatisfaction.
In fact, the two groups should not happen at the same time but there was a concern on the road and the two groups came together.
One group did not dine there but he changed his mind at the last moment.
Sorry this mishap.
We hope to see you again and catch our mistakes as we try to move in contact with feedback from our customers.
sincerely
Laetitia Lotram

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013

On the plus side: very friendly and helpful staff. Nicely renovated bathroom. Cheap cab ride from Roissy Charles De Gaulle.
On the OK side: overall the hotel offers most of what you need, OK place to stay if you are not too demanding
On the minus side: with the exception of the bathrooms (actually I can only tell about my room...), the hotel is starting to look a little tired. Wifi was a HUGE problem: most of the time OK in the meeting room next to the lobby, but NOT OK in my room. I asked reception to reboot the system a number of times, to no avail. Very frustrating. Also, no iron and board in the rooms. They have 2 irons and boards available for the whole hotel. So, when they are being used, no way you'll iron the kinks!

As a whole, my recent impression with Novotels is that they need to catch up. By international standards, these hotels are starting to look a little old and do not provide the same level of satisfaction that they once did.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Luc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laetitia_Lotram, Directeur général at Novotel Survilliers Saint Witz, responded to this reviewResponded September 16, 2013

Dear Customer,
Know that we have contributed to your satisfaction during your trip and the staff were able to accompany your stay, being at your disposal, is a joy.
We try to give each customer a sense of the word hotel and it seems that you have seen this desire to satisfy you.
Sorry for the wifi it was disturbe at this time
We remain at your disposal for a future stay at Novotel Survilliers
Respectfully.
Laetitia Lotram

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013

Great stop off just off the A1. Easy to find, friendly staff. Restaurants/fast food easily available locally. Thought the food and drink at the hotel was a little overpriced but plenty of other options.
Friendly staff and a very comfy bed. Would definately use again

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Maria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laetitia_Lotram, Directeur général at Novotel Survilliers Saint Witz, responded to this reviewResponded September 16, 2013

Dear Customer,
Know that we have contributed to your satisfaction during your trip and the staff were able to accompany your stay, being at your disposal, is a joy.
We try to give each customer a sense of the word hotel and it seems that you have seen this desire to satisfy you.
We remain at your disposal for a future stay at Novotel Survilliers
Respectfully.
Laetitia Lotram

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

We stayed here because of our good experience with Novotels in the past and its location being close to CDG. The rooms are small, but normal for Europe. Very clean and nice overall.
Staff was friendly and speak english. Interestingly remote, despite being so close to the airport. There really isn't anything around it (unless you are looking for a Porsche dealership) so we are at the hotel restaurant. The food was decent and they had a kids menu. The price of the food was quite high for the quality, probably because you "have to" eat there unless you want to drive a ways. Not bad, just overpriced in our opinion.
We'd stay here again when needed to fly out of CDG. It's great for that. The pool makes it perfect for those with kids who get bored easily.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laetitia_Lotram, Directeur général at Novotel Survilliers Saint Witz, responded to this reviewResponded August 23, 2013

Dear Customer,
Know that we have contributed to your satisfaction during your trip and the staff were able to accompany your stay, being at your disposal, is a joy.
We try to give each customer a sense of the word hotel and it seems that you have seen this desire to satisfy you.
We remain at your disposal for a future stay at Novotel Survilliers
Respectfully.
Laetitia Lotram

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

once again a warm welcome and great service...much nicer room this time.
we normally stay in more luxury hotels but this is our third stop over here in the last 6 months..... great for our dog (the park is ideal)
the staff here are what makes the difference they could not be better!!

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank barrie e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laetitia_Lotram, Directeur général at Novotel Survilliers Saint Witz, responded to this reviewResponded August 19, 2013

Dear Customer,
Know that we have contributed to your satisfaction during your trip and the staff were able to accompany your stay, being at your disposal, is a joy.
We try to give each customer a sense of the word hotel and it seems that you have seen this desire to satisfy you.
We remain at your disposal for a future stay at Novotel Survilliers
Respectfully.
Laetitia Lotram

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Cuzner
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Laetitia_Lotram, Directeur général at Novotel Survilliers Saint Witz, responded to this reviewResponded August 19, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Also consider these accommodations in or near Survilliers
5.1 mi away
Hotel Oceania Paris Roissy Aeroport CDG
Hotel Oceania Paris Roissy Aerop...
#2 of 6 in Le Mesnil-Amelot
669 reviews
0.3 mi away
Akena City Saint Witz
Akena City Saint Witz
#3 of 8 in Saint-Witz
109 reviews
2.6 mi away
Tiara Chateau Hotel Mont Royal Chantilly
Tiara Chateau Hotel Mont Royal C...
#1 of 1 in La Chapelle-en-Serval
1,119 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Golden Tulip Roissy Saint Witz
3 mi away
Hotel des Trois Hiboux
Hotel des Trois Hiboux
#1 of 1 in Plailly
661 reviews
0.3 mi away
B&B Hotel Saint Witz
B&B Hotel Saint Witz
#7 of 8 in Saint-Witz
72 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Survilliers Saint Witz? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Survilliers Saint Witz

Address: Route de Survilliers | Saint-witz, 95470 Survilliers, France
Location: France > Ile-de-France > Val-d'Oise > Survilliers
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Survilliers
Price Range: $99 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Survilliers Saint Witz 4*
Number of rooms: 79
Official Description (provided by the hotel):
The Novotel Survilliers, located 25 km north of Paris via the highway between Paris and Lille, 10 min from the exhibition centres at Villepinte and Le Bourget, 15 km from Roissy CDG Airport and 5 km from the Parc Asterix theme park, offers 79 Novation rooms. For your meetings, the hotel features 200 sqm of modular meeting rooms with natural light. The Novotel Cafe restaurant with a terrace open during the warmer months invites you to enjoy contemporary cuisine. Pool and free parking for guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Accorhotels.com, Hotels.com, Travelocity, Priceline, Orbitz, Hotwire, HotelQuickly, TripOnline SA and getaroom.com so you can book your Novotel Survilliers Saint Witz reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ile-De-France
Survilliers Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing