Our group of 7 decided to stay in this resort based on the good reviews on other websites plus the nice pictures we saw on the company's website. Booking a stay there was a breeze if you're dealing with Luisa in their Manila sales office. She really knew what she was doing and she even went out of her way to make sure that everything was all right. The great service that I got from her made me look forward to getting the same service in Bolinao (thinking that this is how they train their staff). Boy, was I wrong! I can't say much about the front desk clerk, she was just alright. The porters were very nice especially Ronnie. What I really didn't like was the restaurant service from the waitresses. First, they didn't even smile and acknowledge us when we went inside in spite of the fact that the front desk clerk endorsed us to them. And then when we were already ordering, the waitress acted as if we were depriving her of her precious time and she even gave us a wrong idea on one of their meals. It would have been great if she at least took an effort at smiling but unfortunately, she was just frowning at us which is I would say what all the girl staff in the restaurant did. Thank God a waiter saved her when he explained a misunderstanding on a meal we just ordered which the waitress described wrongly. I would say the waiters are more attentive and friendlier compared to their female counterparts. I would like to give special mention to Eugene (if my memory serves me right) for giving us an excellent service in the restaurant! As to the food, I was hoping that it would live up to the expensive price in the menu but the meat wasn't tender at all and the taste was just ordinary. Since accommodations are already high, may I suggest that you lower the menu price in the restaurant if you want people to keep coming back.
As to the place itself, it really is very beautiful! I love the pool and the crystal-clear water of the beach. A great view of the South China Sea right in front of the resort is really fantastic. Security was great since they were all around the place making sure all the guests are safe in and around the resort. As for the rooms, they're just ok. I am just wondering why the water from the faucets are salty? It kinda gives one a feeling of washing up with sea water which isn't nice at all.
We were booked May 25-27 but had to cut short our trip due to an emergency. My mother-in-law, who was with us, suffered high blood pressure and shortness of breath at 10 pm on our first day. Thank you so much to the security staff who attended to us and to the man whose name we forgot to ask (sorry) who even helped us go to the town hospital to make sure that our mom's condition stabilizes. For that, we will forever be grateful! Her condition improved while in the hospital but we thought it best to just check-out before midnight and travel back to Manila in case something happens again. Checking-out would have been a breeze if not for the accountant who didn't deduct our consumable of P2,300 from our restaurant bill insisting that the Manila office will just take care of it (which shouldn't be the case).
I would have given this resort a five star rating if not for the bad "waitress" service and the pricey menu. But let me say, I would still go back to it and recommend this to my friends. Hopefully, a "friendlier" menu will be available next time we come for a visit.
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- Also Known As:
- Puerto Del Sol Hotel Bolinao