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“great place, confusing service, really bad food, slow service”

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Puerto Del Sol Beach Resort
Ranked #1 of 4 Hotels in Bolinao
Reviewed January 4, 2012

The place looks really nice, very clean and well-kept. However, the service was a little -strange (?). I don't know whether the "real" staff were all off on a holiday break or something, because for the two days that we stayed there, everything about the service was slightly off. The joke in the family is, in Puerto del Sol everything is "upon request". You have to request even the slightest thing.

First off, they had a really nice tray set out to welcome the guests in the room which supposedly had complimentary hot beverages for their guests. There were indeed sachets of Lipton tea and instant coffee, but guess what? The thermos didn't have any water. But, not being all too interested in drinking instant coffee or tea, I didn't mind it that much. I just mention it to give you guys an idea of how the service was the whole time we were there. Sort of half-hearted and empty. For example, there's a bar in the pool area, but no drinks and no bartender. There are tables and chairs near the pool, but you can't order or eat anything there. In fact, you're prohibited to bring anything to eat near the pool tables. Really strange. There's also a dining room in front of the casitas, but in order to have food served there you have to be willing to be charged +22% of your bill. @_@

There are lots of lights but they are not turned on. We had to request for them to turn the lights on in the pool area, as it was already 7PM and the kids swimming couldn't see a thing, and even then, they didn't turn on ALL the lights until we personally went to the office and asked why all the lights couldn't be turned on, just like in the website photos.

The service at the restaurant was sooo slow, It took them more than an hour to serve the food, and when we very courteously asked them if it would be possible to hurry up with one order since we were about to be done eating, the waiter sarcastically replied "Kayo po ma'am, kung gusto niyong hilaw yung ipakain namin sa inyo." This after we'd been sitting in the restaurant for close to an hour, after giving our orders in advance about 2 hours before that! I couldn't believe it! In fairness to the staff, I think they just didn't have a clue what to do or how to react. They seemed really nice, just untrained and confused.

And they didn't even serve what was described in the menu. I ordered a mediterranean salad, (170 pesos) which was supposed to have feta cheese, according to their menu description, but the cheese they used looked and tasted like Cheezee or Eden (fake cheddar cheese)! Not to mention, there were only paper thin pieces of tomato and cucumber, the number of which I could count on one hand all nestling in about four leaves of iceberg lettuce. And the pasta! They were all clumped together and overcooked. The sauce didn't taste like anything.

So I thought, well it's my fault for ordering food like this. So for dinner, we got something a bit more local, three mixed platters( one platter is about 700 pesos) which the waiter recommended. It's their best seller, so they said. We were promised tuna and lapu-lapu and shellfish. We got about five pieces of abalone, bangus, about six pieces of pork ribs (which were the best part, by the way), tilapia (still puzzled about this too), all cooked till they were dry and overdone. What a disappointment! Especially since we had our hopes set a little high, what with the posters showing a professional chef personally preparing the meals. I highly doubt there was any real chef in that kitchen during our whole stay there.

I've been to a lot of resorts in the Philippines, so I know what to expect for the most part. But in this case, I was really disappointed because it's a bit expensive in Puerto del Sol, but aside from the place being nice, nothing really made me feel that it was money well spent. Plus, they kept making mistakes about the charging, how much the bill or extra charges were. I mean, from the start, before even checking in, they wanted us to deposit the whole payment for our rooms, after telling us that we needed only to deposit a 50% down payment. Then we get a call after a few days telling us that there was no need to pay the whole thing via bank deposit, because we could use our credit card anyway! What a bother.
P.S.
On our way out, two of the resort staff were having a really loud and ugly argument right at the entrance about some other customer who was complaining in the dining area. So, NO. I don't think I will ever recommend this resort to anyone.

Room Tip: The casitas are the closest to the beach and they're good for seven people max.
  • Stayed: January 2012, traveled with family
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9  Thank zoezephyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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302 - 308 of 352 reviews

Reviewed December 31, 2011

it was great experienced,very quite and l0vely,and g00d place f0r weddings..if ill be given a chance.i l0ve t0 be that place f0r my wedding

  • Stayed: December 2011
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2  Thank rosaanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2011

we went to puerto del sol dec 27-29, 2011 and here is something you might want to take note of before making any bookings.UPSIDE - the hotel/resort is well maintained.If for anything the plus side is it looks exactly the same way it does on the web site and there are NO misleading pictures in their photo gallery.The lawns were well manicured, the rooms were clean and well maintained as well as the pool, jacuzzi and other facilities. DOWNSIDE- no real beach you can enjoy morning till late afternoon is low tide.the waves right beyond the break water was amazingly big as in big and there was warning sign that says deep sea so how can you actually enjoy? also they had this barbecue and buffet night for the two nights we were there and they closed down the restaurant so u cant order ala carte you have no choice but wait for them to set up their buffet and put up with the limitted menu, we had to leave the resort which was so far from the town proper more than 10km away and so we had to find a decent restaurant to fill in our pangs of hunger outside,on the second night there was another couple complaining since it was just the two of them and their little girl, they wanted to order alacarte but the restaurant was closed.besides there wasnt really anything special about the menu of the resorts restaurant, we ate lunch there asked the server what was in the seafood platter-what shell and fish and she simply rereads it to us and says in the vernacular-baka bangus mam oo bangus(milkfish) thats what they always have here and the shell ay sus hindi nila sinulat anu(oh my! they didnt specify what) ahhh so much for that.i suggest you only go here if its peace and quiet and an "away from the city type of vacation is what you want" but if you are the type who is looking for more then skip the place...also at past 9pm their staff was knocking at our door we were asleep they insisted on us signing the stubs our children availed of in the second nights buffet, surely it could have waited till morning specially with the DO NOT DISTURB SIGn on our door!

Room Tip: check out the website but make your booking through their manila office
  • Stayed: December 2011, traveled with family
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7  Thank mom511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2011

our family celebrated renuion of Puerto Del Sol.... we are delighted from the food, accommodation and people...the whole place is worth the travel.....

Room Tip: they have connecting rooms that iswheelchair accessible as well
  • Stayed: November 2011, traveled with family
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4  Thank Aries Miguel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2011

I am a traveler from the Mid East longing to see the real beauty of the Pearl of the Eastern side. My third time in the Philippines and went to many different Place like, Boracay and Mindanao. My partner lives in the central part of Luzon. We decided to go further North to start wondering what it could offer. On the way supposed to be going in Baguio we looked at in the net and found this Puerto Del Sol and gave it a try. Upon arriving without booking we were welcomed by the courteousness of the staff and took a mansion Room. It was superbly cleaned and cozy. Restaurant was truly delightful set in the seaside. Nice view and perfect to watch the sunset. Food was excellent and the service of the friendly staff was amazingly smiled in every way. Price was said steep but worth it. We truly found this Oasis of the North truly an unforgettable experience and love to comeback once again.

Room Tip: I would recommend trying the Nipas and Kubo an authentic rooms to relax and sleep. Dining at the La...
  • Stayed: November 2011, traveled with family
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4  Thank Pedro J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2011

Together with seven other friends/colleagues of mine, we pushed through with our 2nd leg of our 2011 Roadtrip to the North, this time heading to the north-western end, towards Alaminos-Bolinao, Pangasinan. Twas a lovely December 1st of 2011 when we started our roadtrip from Quezon City, passing through NLEX & SCTEX, towards Tarlac City up to Urdaneta City via Mc Arthur Hi-way, before turning left towards the Shrine of Our Lady of Manaoag. Passing through Dagupan City & Lingayen, we drove towards the "little Baguio" uphill road of Sual, Pangasinan til we reached Alaminos. Here we had a great late lunch at Eliana's Grill & Resto Bar...after filling up our empty stomach, we moved towards Bolinao & end up in this remote paradise called Puerto Del Sol.
We were greeted with smiles by courteous staffs, donning us their hand-made shell garlands & ice-cold orange juice for a welcome treat. After securing our room keys, their room service attendants led us to our Mansion Villas (29 &30). Its grounds were well kept & attended, though there were only a few villas occupied when we arrived, all other villas/rooms & casitas were made up & ready for walk-in guests. One villa is good enough to accommodate maximum of 4 persons, with 2 double beds, mini-bar, cable tv & aircon, and a spacious toilet & bath. We were given 2 adjacent villas. Our accommodation does not include any other perks like tours & even foods, simply because we grab one MetroDeal's promo, a discounted rate per room per night, which is practically a lot cheaper than the resort's published rates, so to speak. Nevertheless, we dined in once for our 1st dinner at the resort's dining hall...their bangus condon blue is a must, and their laing-gata is simply irresistible! overall, our dining experience was exceptional (though pricey!)...most of us enjoyed the pool & the jaccuzzi as well, must to the delights of our colleagues, that the jaccuzzi became their instant retreat area!!! Security-wise, we never had a problem, even if our car was parked outside the main resort. Some small drawbacks, as mentioned in previous reviews, were as follows: the limited free wifi access~ in our case, we were given 1 hr free wifi access per room (making it 2 hrs worth since we had 2 villas) for the duration of our stay <-----the management should consider providing all their in-house guests an unlimited wifi access since this is an exclusive resort already, as such, they may opt to provide the password only to their registered guests..but then again, who needs to get online when all you need to do while in this AAA Resort is enjoy & relax; also, the management should consider providing each room/villa its own kettle or percolator for coffee/tea lovers, because at present, they only provide thermos which their room attendants refill (w/ hot water) as required by guests. Other than these, there's not much glitch to take notice of. Throughout our stay, all the staffs rendered us their unwavering courtesy & smiles, everyone's been polite & accommodating...

...while the Hundred Islands Marine Park has 123 islands during high tide & 124 at low tides, we found the 125th treasure of Pangasinan in this 'lil paradise...@ Puerto Del Sol. I'd surely recommend this to my family & friends, and would love to visit this resort again sometime...

  • Stayed: December 2011, traveled with friends
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9  Thank oxymind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2011

We had an exciting and memorable vacation here at Puerto del sol. After, I found a good deal offered in this resort and so I immediately researched the resort over the net and got excited. We arrived early than expected, so while we are waiting for the check in time, we stayed at one of the nipa huts located near the beach. Stayed at the resort's mansion villa, we were impressed by the cleanliness of the room, the good ambience of the resort, the cleanliness and the friendly staff. Though, the food is a bit pricey but we find it reasonable, delicious and well-presented. Being a beach lover, I was amazed by their beach truly God's gift to nature. I would love to come again in this place and would recommend this to my friends. two thumbs up for Puerto del Sol in Bolinao, Pangasinan. Thank you for the friendly staff for their warmest welcome and friendly smiles and gestures.

Room Tip: Rooms near the pool are cool!
  • Stayed: November 2011, traveled as a couple
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4  Thank gorgeousbeachbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Puerto Del Sol Beach Resort

Address: Barnagay Ilog Malino, Bolinao, Luzon, Philippines
Location: Philippines > Luzon > Ilocos Region > Pangasinan Province > Bolinao
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Bolinao
Price Range: $106 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Puerto Del Sol Beach Resort 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Puerto Del Sol Hotel Bolinao

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