The place looks really nice, very clean and well-kept. However, the service was a little -strange (?). I don't know whether the "real" staff were all off on a holiday break or something, because for the two days that we stayed there, everything about the service was slightly off. The joke in the family is, in Puerto del Sol everything is "upon request". You have to request even the slightest thing.
First off, they had a really nice tray set out to welcome the guests in the room which supposedly had complimentary hot beverages for their guests. There were indeed sachets of Lipton tea and instant coffee, but guess what? The thermos didn't have any water. But, not being all too interested in drinking instant coffee or tea, I didn't mind it that much. I just mention it to give you guys an idea of how the service was the whole time we were there. Sort of half-hearted and empty. For example, there's a bar in the pool area, but no drinks and no bartender. There are tables and chairs near the pool, but you can't order or eat anything there. In fact, you're prohibited to bring anything to eat near the pool tables. Really strange. There's also a dining room in front of the casitas, but in order to have food served there you have to be willing to be charged +22% of your bill. @_@
There are lots of lights but they are not turned on. We had to request for them to turn the lights on in the pool area, as it was already 7PM and the kids swimming couldn't see a thing, and even then, they didn't turn on ALL the lights until we personally went to the office and asked why all the lights couldn't be turned on, just like in the website photos.
The service at the restaurant was sooo slow, It took them more than an hour to serve the food, and when we very courteously asked them if it would be possible to hurry up with one order since we were about to be done eating, the waiter sarcastically replied "Kayo po ma'am, kung gusto niyong hilaw yung ipakain namin sa inyo." This after we'd been sitting in the restaurant for close to an hour, after giving our orders in advance about 2 hours before that! I couldn't believe it! In fairness to the staff, I think they just didn't have a clue what to do or how to react. They seemed really nice, just untrained and confused.
And they didn't even serve what was described in the menu. I ordered a mediterranean salad, (170 pesos) which was supposed to have feta cheese, according to their menu description, but the cheese they used looked and tasted like Cheezee or Eden (fake cheddar cheese)! Not to mention, there were only paper thin pieces of tomato and cucumber, the number of which I could count on one hand all nestling in about four leaves of iceberg lettuce. And the pasta! They were all clumped together and overcooked. The sauce didn't taste like anything.
So I thought, well it's my fault for ordering food like this. So for dinner, we got something a bit more local, three mixed platters( one platter is about 700 pesos) which the waiter recommended. It's their best seller, so they said. We were promised tuna and lapu-lapu and shellfish. We got about five pieces of abalone, bangus, about six pieces of pork ribs (which were the best part, by the way), tilapia (still puzzled about this too), all cooked till they were dry and overdone. What a disappointment! Especially since we had our hopes set a little high, what with the posters showing a professional chef personally preparing the meals. I highly doubt there was any real chef in that kitchen during our whole stay there.
I've been to a lot of resorts in the Philippines, so I know what to expect for the most part. But in this case, I was really disappointed because it's a bit expensive in Puerto del Sol, but aside from the place being nice, nothing really made me feel that it was money well spent. Plus, they kept making mistakes about the charging, how much the bill or extra charges were. I mean, from the start, before even checking in, they wanted us to deposit the whole payment for our rooms, after telling us that we needed only to deposit a 50% down payment. Then we get a call after a few days telling us that there was no need to pay the whole thing via bank deposit, because we could use our credit card anyway! What a bother.
On our way out, two of the resort staff were having a really loud and ugly argument right at the entrance about some other customer who was complaining in the dining area. So, NO. I don't think I will ever recommend this resort to anyone.
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- Also Known As:
- Puerto Del Sol Hotel Bolinao