We went here for our annual staff outing and had very high expectations since the hotel looks really nice (on their website; been to Bolinao previously and saw the nice villas) and they charged pricey rates (so we could allow ourselves to expect at the very least, a truly relaxing vacation for our group of 32). They asked us to pay in full 3 days before the trip and we obliged, assured that everything would be taken cared of by the hotel as we were their "valued guests" (as they claimed in their marketing materials).
From the 1st day, our expectations were already smashed because we didn't really feel welcome (unsmiling front desk who just read us all the guidelines as if we were children: "no this, no that, and if we don't comply..blah, blah, blah!) What a truly warm welcome from a hotel boasting of the "friendliest staff" :(
Throughout our stay, we felt like we were walking on eggshells, like we were being "policed" by the staff and we were staying there for free (instead of being paying guests). Even simple requests were met with hostile refusals, and there was no effort to be "of service" in any way. Worst was our 2nd day when we had a land tour arranged for 4 different sites. We left at 12:30pm and returned at 4:30pm. Upon returning to the hotel, the assistant HR manager scolded (no exaggeration) us saying that we would be charged extra because the tour was only for 2 hours and we came back after 4 hours.
I reasoned with her that when we agreed to the tour, no one said anything about the tour being for 2 hours (which is unreasonable considering the distance and amount of time needed to appreciate the sites) and she disrespectfully told me "wala naman kasi kayong kotse, nag-rent kayo sa amin." I was very insulted with her attitude and her disrespectful remark and asked to talk to the manager. Only then did they waive the fee they were charging us for "exceeding the time limit."
That night, we asked where we could stay as a group for some team-building activities we planned. They refused to allow us in the restaurant nor the seaside veranda which we requested for, and instead made us stay outside the restaurant (underneath a leaking canopy - it was by the way raining hard), with no lights (had to request for some candles at the least since they turned off the lights, "sinasara daw kasi iyon sa gabi," and locked the nearest comfort rooms (as if we were going to steal tissue paper and maybe soap? or the bathroom fixtures??). Never before have I encountered hotel/resort management as unaccommodating as this resort's.
At check-out time, front desk was inefficient in billing us (making us miss our bus, just because they cannot account for 2 bottles of mineral water from our mini bar), and they refused to give us coke in can (we requested for our buffet food to be packed since we'd be travelling by bus) in place of our soup and dessert and insisted on giving us 1.5 liters of bottled softdrink and some plastic cups (which they expect us to serve inside a moving bus!). Worst, they forgot to give us utensils which we only found out when we stopped over.
So, in summary, it was our most stressful company outing ever! Will not recommend this resort to anyone who would want their vacation to be a stress-free one and would want value for their money.
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- Also Known As:
- Puerto Del Sol Hotel Bolinao