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“cloudy pool run down cabins stay away!!!!!”

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Pacific Playgrounds International RV Park, Cottages, Marina
Victoria, Canada
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“cloudy pool run down cabins stay away!!!!!”
1 of 5 bubbles Reviewed November 13, 2012

We have been going there for years but enough is enough. Pool gets cloudy, poor maintanance overall. 2 summers ago huge wasp nest was allowed to grow in tree next to playground. Pool is shut down more often than open. My parents have had a pool for years, you have be on top of a chemical balancing act to maintain pool cleanliness, clearly this is not the case. The "new deluxe" cabin is just a cabin that they have finally upgraded from run down and dingy to level of cleanliness to what all the cabins should be. Yes they charge more. If you love an ice cream bar and overpriced goods in the general store this is the place for you. Aside from that stay away.

Room Tip: stay somewhere else
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mondoshrimp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly P, Manager at Pacific Playgrounds International RV Park, Cottages, Marina, responded to this review, December 3, 2012
We acknowledge the time you took to vent your frustrations and we are sorry to learn that you will no longer be vacationing with us. Your past patronage is sincerely appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Victoria, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed October 15, 2012

Filthy place! Spiders in the bed. Broken tile held together with masking tape in buggy shower. Kitchen unimaginably dirty. Furniture smelled horrible; couldn't sit on anything but wooden kitchen chairs. TV didn’t work. FILTHY PLACE! Our two tiny dogs left scratching and smelling so bad we had to give them flea baths at our next stop.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly P, Manager at Pacific Playgrounds International RV Park, Cottages, Marina, responded to this review, October 18, 2012
On behalf of the hard working staff at Pacific Playgrounds I must object to this review as it is both unjust and unfair. If a member of the travelling public enters an accommodation that they feel is not clean or well maintained perhaps a more appropriate action is to bring it to the attention of the staff immediately in order to allow any concerns to be properly addressed and/or a more suitable accommodation provided.
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Canada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed September 26, 2012

Family of 5 spent 3 days here in March 2012. There was one glitch that we dealt with. The office was closed when we arrived later in the evening and we found that we were locked out of the cabin. The key was not left with the camp hosts so a handyman opened the door for us and we picked the key up the next morning. Just a minor delay after a long car trip.
I found the management were very professional and camp hosts friendly.

I rented a 2 bedroom cottage which was surprisingly spacious. 1 bedroom with queen bed, 2nd bedroom with twin beds and a pullout sofa in the living-room. I liked the cottage, the management and the park surroundings. I wasn't aware of any theft but I always keep things locked away no matter where I go.

Room Tip: If you are going to arrive when it is dark, check the web site for information on the cottages and d...
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joolCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly P, Manager at Pacific Playgrounds International RV Park, Cottages, Marina, responded to this review, December 3, 2012
Thank you for taking the time to review our property. Your comments will be passed along to our staff. They will also be used to help us in our commtiment to providing the best possible stay for all of our guests.
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Nanaimo, British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 8, 2012

Booked a cabin a month in advance, called the day before to see if we could check in early only to find out that we had no reservation. When asked about this they said they would look into it and call me back. The following morning recieved a call stating that they never recieved a deposit, I guess my credit card wasn't enough, and that they cancelled the reservation and gave it to someone else. When I asked why they hadn't notified me, the only explanation she could give me was I don't know why. They offered to book me in at a later date, the only problem is that this is the time we had booked off from work. Now have two very disappointed kids, and of course its the day before we were supposed to leave so good luck finding something else. I'm just glad I phoned before we drove all the ay there to find out. Would recommend going somewhere else if you want to guarantee you will have a place to stay.

  • Stayed August 2012, traveled with family
    • Value
    • Service
Helpful?
1 Thank Lisa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly P, Manager at Pacific Playgrounds International RV Park, Cottages, Marina, responded to this review, October 18, 2012
We regret that anybody should experience the disappointment of last minute changes to their holiday plans. It is advisable to be certain that the correct contact information is provided when booking online. If an email confirmation is promised and not received within the specified time it is avisable to contact the property right away to find out why. In most cases these things can be resolved very quickly.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 7, 2012

We've been going for years. But this will be our last. The sites are very small and even though you give a $50 deposit one year in advance you will not get the site you put a deposit on. Many trailers are asked to move at some point during their stay, which is quite an inconvenience. The security isn't good because you have to bring in your coolers at night and lock up your bikes because thieves will come off the beach at night and steal your stuff. When you go to management to discuss your concerns you are brushed off and made to feel like your inconveniencing them. A simple sorry here and there would be helpful. We were faithful patrons but now they have lost our business.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B-Sierra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly P, Manager at Pacific Playgrounds International RV Park, Cottages, Marina, responded to this review, December 3, 2012
We acknowledge your frustrations and we are sorry to learn that you will no longer be vacationing with us. Our policy guarantees a specific site for a stay of two months or more. Our office staff try very hard to honor all requests but sadly it is not always possible. We regret that we were not able to provide the site that you requested. Your past patronage is sincerely appreciated.
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Peachland, Canada
1 review
2 of 5 bubbles Reviewed July 22, 2012

Campsite location is nice but they have thieves. If you are planning to stay here make sure you lock up the bikes and bring all coolers inside at night and lock your RV and vehicles. Thieves will be going through your stuff at night. We were told by staff that they have had some problems when we checked in. After we got ripped off, we found out it seems to a lot more rampant problem than what we told. Bikes and brooze seem to be common items that are taken.

The site does have some limited security but obivously not enough. Do not go here unless you take precautions.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly P, Manager at Pacific Playgrounds International RV Park, Cottages, Marina, responded to this review, August 7, 2012
Hello,
We are always happy to receive a review whether postive or negative. The negative reviews help us to improve our service while the positive reviews are an encouragement to our hard working staff.
As to the reference to theft in our park, we have had 3000 visitors to our park in 2012 so far and of that number there have been perhaps 4 reported incidents of theft. We are a 30 acre park with river as well as ocean access. There are 201 RV sites, 20 cottages and 140 boat slips, this amounts to a very large number of people with direct access to the property. Bearing this in mind we feel that the best defence is to "lock out crime". To avoid disappointment it only takes a few minutes to secure belongings.
Thanks for taking the time to comment, we wish you many years of RV'ing pleasure!
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Vancouver Island, Canada
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 bubbles Reviewed July 13, 2012

Pity the $$$ spent on their website and brochures weren't directed to the actual goods. Fortunately just spent 2 nights at this highly overcrowded and over-rated RV Park & Marina in Black Creek on Vancouver Island. RV sites are not graded, difficult to open your awnings without running into your neighbour's RV. The only decent sites are across from the marina and most of these were booked for long term residents. The "heated pool" is very small and was filled to capacity with screaming children - oh yes, a banner draped on the fence enclosure stipulated "Adults Only" from 3:00 PM to 4:00 PM. One other interesting note - the only thing the office staff mentionned when we checked in was to be sure we kept things locked at all times - now there's a comforting welcome!! International RV Park - not by our definition. From our experience and other folks we spoke with that actually did have a nice RV site across from the marina, this place appears to be more suited to families with children.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank travelwithval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly P, Manager at Pacific Playgrounds International RV Park, Cottages, Marina, responded to this review, August 7, 2012
Thank you for taking the time to review our property - you are absolutely right we do cater to families! Children of all ages have a wonderful time here. Our "aduly only" section has 29 sites It is available to short term as well as seasonal guests and provides the peace and quiet that other folks desire.

As mentioned to other reviewers, because our property is very large with 201 RV Sites, 20 Cottages and 140 boat slips and with direct access to and from the Oyster River as well as the ocean and Saratoga Beach we feel the best policy is always to advise our guests to secure their belongings. With such a large property it just makes sense.

Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pacific Playgrounds International RV Park, Cottages, Marina

Property: Pacific Playgrounds International RV Park, Cottages, Marina
Address: 9082 Clarkson Avenue, Black Creek, British Columbia V9J 1B3, Canada
Location: Canada > British Columbia > Vancouver Island > Comox Valley > Black Creek
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Black Creek
Number of rooms: 20
Official Description (provided by the hotel):
Beautiful Cottages steps from the Oyster River.RV sites available year round. Just Minutes to Hiking, Golfing, Skiing local store and much more. Everything you need for a getaway!Sheltered Marina with power and water to each slip. We accommodate up to 45 ft. Daily, Weekly, Monthly and Seasonal Rates! ... more   less 
Also Known As:
Pacific Playgrounds International RV Park, Cottages, Marina Black Creek, Canada - Vancouver Island

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