Tried to book this hotel. Instead of simply telling me that the reservation computer was being used and they'd call me back got "Basil" telling me that the "we're currently taking reservations for this date". Of course you are - that's why I want to book on that date!! Having been utterly confused by his meaning I hung up and waited for them to call me back. When they phoned back there were no rooms on the date I wanted. No issue but when I told them of my confusion in his phrasing on the prior call he got very short and simple hung up on me. Nice work guys Thought I'd tell others that the process wasn't worth the effort and to try another hotel nearby as I'm sure there are people who actually want your business.
- Official Description (provided by the hotel):
- The Crewe Arms is situated on the outskirts of Newcastle under Lyme in the quiet village of Madeley Heath. Only a 10 minute drive from the M6 junction 15 and minutes away from Keele University. We have 10 letting rooms which have just been refurbished, all with:- En-suite bathrooms Flat Screen TVs with Freeview Free Wifi in public areas Tea,Coffee and Biscuits in the room Free Car Park ... more less
- Reservation Options:
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- Also Known As:
- The Crewe Arms Hotel Madeley, England