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“'I serve the beer - I don't drink it' - rude?”
Review of The White Hart

The White Hart
Ranked #14 of 62 Restaurants in Benfleet
Price range: $644 - $1,416
More restaurant details
Restaurant details
Dining options: Reservations
Description: Ember Inns Pub with Good Beer and Good Pub Food!
Benfleet
Level 2 Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“'I serve the beer - I don't drink it' - rude?”
Reviewed June 26, 2014

A good selection of ale. However when the ale was past it best [tasted of vinegar] no action was taken. Indeed when asked if they were going to confirm it was 'off' the manager said 'I serve the beer I don't drink it' and walked away. I thought the response was particularly rude. I complained to the brewery and was subsequently barred by the manager for complaining about the attitude of staff, in particular the manager.
In general terms the beer is good just shame about the service, but as long as you don't complain you'll be okay, it means service will not improve and you may not return, but as long as the pub and brewery do not receive any complaints, everything is okay - right?

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Vinylpighunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 reviews from our community

Visitor rating
    78
    37
    15
    16
    19
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Benfleet, United Kingdom
Level 1 Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Burnt Food”
Reviewed May 25, 2014

We visited the pub over the last bank holiday and was very disapointed on the quality
Steak Cremated, Pie Crust Burnt, Ribs warm. we had one out of four meals ok

Very dissapointed as we live round the corner to the pub in Prestwood and lived here 6 years
we have not used it since.
we now have to drive for a meal instead walking
Please get yourselves tohether and improve
MB Thundersley

Visited April 2014
Helpful?
1 Thank Malcolm B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benfleet, United Kingdom
Level 2 Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“family lunch”
Reviewed May 22, 2014

Visited the White Hart today and was very VERY impressed. Considering the pub had a fairly bad reputation a few years ago, this pub has certainly turned a corner. The bar was fairly busy but we were served straight away. Good choice of ales and wine and were offered a good choice of non alcoholic drinks for the non drinkers with the bar lady promoting the new drinks very well. We placed our food order and the lady who took it was extremely friendly, helpful and offered all sorts of alternatives. Our food arrived within 15 minutes and was hot and very tasty. Fish and chips were impressive,my chicken was extremely tasty and my mums jacket potato was well cooked with plenty of fresh side salad. The bar staff checked that all was ok with our meal and it certainly was. A great pub with great food and great staff!!!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank tim r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westcliff on Sea
Level 2 Contributor
4 reviews
“Get a new chef!”
Reviewed April 16, 2014 via mobile

This is a pub where you place your order at the bar! Nothing wrong with that unless you are having to go backwards and forwards between your table and the bar as five out of the ten meals ordered are not on the menu as sold out!! When alternatives arrive several have a rather charred appearance. Not enough bar staff so a long wait for drinks!! All in all not a pleasant experience. Won't be going back!!!

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank lyn d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex, United Kingdom
Level 6 Contributor
140 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 94 helpful votes
“Disappointed!”
Reviewed February 22, 2014

Bit of a disappointing experience.
Firstly we tried to make a booking enquiry, a month before the Meal, because there were 12 of us.
We emailed, no reply.
Phoned them a fortnight before, and they accepted the booking, phoned on the day, and they had no record of the booking!
Arrived to find the tables reconfigured, and reserved, just as well as no one showed us to our table, or gave us a menu, neither could we find one.
Eventually asked behind the bar for a menu, which were in a heap on the floor, near the toilets!
We did not realise it was a "pay at bar" arrangement, and a party of twelve took ages to sort out.
We decided to break the group into smaller groups to order
The first person up to the Bar to order was ignored twice, in preference to a "local" wanting his Beer.
A number of things were not available, including the Soup, and Sirloin Steak, which was 3 people's first choice, and the Maple Sauce for the Belgian Waffle Dessert.
As for the food, again mixed reviews, the mixed grill, was over cooked, one of the Ultimate Burgers was brilliant, the other....partly cremated.
The Gammon looked lovely, and I heard no complaints there.
The Smothered Chicken, one had about 30 chips the other about 10!
The Pasta was unappetising and wasn't even touched.
Maybe if we had not have been a large " Celebration" group, it may of been a better experience.
Possibly we should have researched the restaurant in more depth before booking.
However saying that, I don't think we will return, smaller group or not.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank essexgran2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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