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“perfect villa with magnificent views”
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Review of Villa Keluarga

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Excellent
27 reviews
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Overview
Villa -
4 Bedrooms, 4 Bathrooms, Sleeps 8
Nusa Lembongan, Bali

Reviews from our community

Excellent - based on 27 reviews
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Reviews from our community

Date | Rating
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English first
peterbO91...
bangalow
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“perfect villa with magnificent views”
Reviewed August 22, 2018 for a stay in August 2018
1
person found this review helpful

2017 the volcano prevented our booking, carla kindly offered us a credit which we just took for 6 nights starting 6/08/18. carla arranged our pickup and transfer to island by rocky boats. the pictures do not lie the villa and pool are perfect. beautiful views of surf breaks and beach. massive bedrooms with good air con, huge bathrooms. villa daily cleaned spotless, staff where wonderful, booking our scooters, snorkeling, recommending restaurants. yes there is a few steps up to villa that would challenge the very unfit but a quick swim and a coldie soon forgotten, overall perfect holiday in a magnificent villa.. Peter and family

Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David d
Perth, Australia
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Would love to stay again!”
Reviewed June 29, 2018 for a stay in June 2018

The 8 of us stayed in the villa for 5 days in June and we all really enjoyed our time there, the staff Komang,Kedek and Sue were magnificent ,nothing was too much trouble for them.
The view from the villa has to be seen to be believed,we would definitely stay there again.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 30, 2018
Thanks David for your wonderful review we hope you had a wonderful holiday and we thank you for mentioning the wonderful job our staff do for our guests we appreciate wonderful comments from our guests. thank you Carla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ruguru M
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointed”
Reviewed January 5, 2018 for a stay in December 2017
1
person found this review helpful

We chose this villa because of all the Stelar reviews it had on here. How it has it's own spa facilities, Carla is super friendly, ooh you get recommendations for restaurants etc. How it's a 5 star villa. We were 5 friends and the first night as we asked for dinner reccomendations from the staff who'd met us at the bay we were told to walk down the steps to find a restaurant. our dinner experience at that restaurant was the worst but hey can't blame the villa for that. When we woke up breakfast was nice but it's either eggs or pancakes. Imagine how boring that gets. We asked for variety at an extra cost but they plainly refused. Some day they organised a tour for us with non English speaking guides. imagine how long that day was. Trying to speak in gestures and looking for strangers to interprete between us and our guide. Also when we asked for massages and mani pedis we were told to go to the actual spa coz they didnt have people available for this. So when you advertise spa facilities how useful are they without staff? If I hadn't read the reviews and used that to make a choice on the villa guess I wouldn't have been disappointed. Would I come back

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 9, 2018
Thank you for your review I am really a little taken back with this review as we do provide spa service during the day and we can offer alternative breakfast chooses for additional cost if you prefer a different breakfast. I am very sorry that this happened as my staff normally are very much on the ball. I think with the volcano erupting the spirits for most on the staff on the island are very low as business is very low and everyone is worried about their jobs as villas depend on guests to pay wages, however that is not an excuse and I have spoken with my manager to rectify the problem in future. It is a a beautiful villa so I am sorry that your review was based on a few minor issues however I am going to make sure the issues do not happen again for future guests. If you wish to come back to Nusa Lembongan I will personally make sure we offer you a complimentary spa treatment at the villa.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
madrinmai...
Nairobi, Kenya
2 reviews
“A LITTLE PARADISE ON EARTH”
Reviewed January 5, 2018 for a stay in December 2017

The house is exactly as advertised. Comfortable, clean and just a few meters from the beach with perfect views of the ocean and mountains.
The villa is close to various amenities like spas and restaurants. The house manager is very helpful and organized excellent excursions for our group. He also hooked us up with the best taxi driver!
The only downside, breakfast menu is very limited even if one is willing to pay extra. However, do not let this dampen the spirit of vacation.
I'd definitely recommend this villa to others plus my friends and I plan to go back in the future.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 17, 2018
Thank you for your wonderful review I am glad you enjoyed your stay. We love receiving reviews like yours we hope you do come again. I'm glad you enjoyed your holiday. thanks Carla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melmarie7...
Level 5 Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Fantastic stay”
Reviewed October 10, 2017 for a stay in October 2017

We are a family of 8 ( 4 adults / 4 children ) who stayed at Villa Keluarga for three nights. Just a short walk from Jangut Batu (2 mins) the villa stands overlooking Mount Agung. Two bedrooms upstairs and sitting area overlooking the beauiful view. Downstairs are two further bedrooms all with bathrooms and kitchen. On the bottom level is the pool with day beds and lounges. Staff are amazing, cooking us breakfast in the mornings. Wonderful staff ensuring us a wonderful stay. Restaurants only two minute walk to The Deck (found a short cut through the neighbouring vacant land) as you walk out to your left. Hired a golf buggy for the day (600000 idr for the day)
Perfect accommodation for the family. No wheelchair access though due to the stairs.
Will return thank you for a well rested holiday.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 24, 2017
Thank you for staying with us and giving us such a wonderful review we really appreciate when guests give us feedback especially when they enjoyed their stay and complement the excellent service our staff provide to our guests. Thank you for staying with us we hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
camypo
Singapore
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Family trip to Lembongan”
Reviewed October 25, 2016 for a stay in October 2016
1
person found this review helpful

Had a wonderful 4 nights on Lembongan staying at Villa Keluarga with 2 adults and 2 kids aged 8. We loved our time on the island made even better by the great villa. The location couldn't be better as it is near everything but far enough away to feel very peaceful and the view is to die for . The staff were amazing and the villa so comfortable with a gorgeous pool. Highly recommend the island for families that want something a bit more adventurous and who love their water sports. Thank you for a great holiday.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 29, 2016
Thank you for your wonderful review we are so glad you and your family enjoyed your trip. It makes me smile when I know are guests have had a great time and enjoyed their holiday. Thank you Carla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MICHAEL D
2 reviews
“AMAZING HOLIDAY”
Reviewed September 20, 2016 for a stay in July 2016

We had a great stay at Villa Keluarga. We travelled with 5 children and 4 adults, 2 young children 2 & 3. The house accommodated us all very comfortably and the staff are great. We had a cooked breakfast each morning and the 3 staff were always willing to help. The villa was very clean, showers were great and plenty of hot water. Beds are very comfortable and all rooms have tv and CD's to watch. All rooms were arconditioned.

The pool was great and house is in a close location to beach and all restaurants. Would stay here again in a heart beat.

Thank you for looking after our family.

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Pool and love this island
Liked least: They are building close by, but this is unavoidable.
Traveling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
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  • Was it a good value for the price paid?
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  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 21, 2016
Michael thank you for this feedback it is really nice to hear our guest enjoyed their stay and it is wonderful to hear what a great job our staff did to make your stay more enjoyable. We do hope you come again to Villa Keluarga thank you once again for staying with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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