We stayed here 4 nights of our 2 week trip to Bali. Stayed in 4 hotels total and this was the most disappointing. This was the one location and hotel I was looking forward to the most. Booking the reservation was easy with Andrew who I believe is the onsite manager but while we were there he happened to be away on business and I wonder if the staff acts differently when he is there.
Basically, the room is basic with no frills which is fine, but it could have been kept cleaner, the bathroom was basic and had a terrible smell. The view from the room was breathtaking looking over at Bali and Mt. Agung. Our biggest issue with the place was the service. The hotel definitely had enough staff but they just weren't working. They were sitting around talking to each other, on the phone, or just not being helpful. When we were at the pool nobody took a drink order and the bar/restaurant staff just did nothing. The pool area had food and empty bottles, etc. laying around that nobody picked up for hours until the next day. The front desk was not always staffed and guests would go for a question or help and nobody was there. They just all seemed lazy and unorganized unfortunately. The grounds were not kept as clean as they could have been for sure. The "day trippers" which have their own pool which is nice, but every day a few of them would come to the hotel guests pool to hang out and none of the staff would say or do anything about it. I really was hoping for more of a quiet time with them staying over at the other pool. One day as many as 8 of them were there on the hotel guests pool.
pros of the place: The band that played every day made it a fun atmosphere and enjoyable to be at the property. Food and drinks were good and reasonably priced. Happy hour was nice to smash a few Bintangs. They helped us book our boat back to mainland early because we had a long day of traveling that day. Smuggles bar was my favorite to start the evening for happy hour or just to hang out at.
Overall, I think their are better deals on the island and better places to stay. the individual huts are nice and the view is great but too many disappointing things happened on our stay.
Regarding the stairs and rooms: They all have good views. Higher up is only slightly better, we were in room 6 which is barely half way up the massive stairs and that was plenty. We are in good shape and we felt that being all the way at the top would be WAY too much when you have to make multiple trips up and down in a day.
- Official Description (provided by the hotel):
- Situated on the ocean's edge at Lembongan Island, every villa has a breathtaking view of the surf and mountains of Bali. A unique hideaway offering traditional Balinese charm and a friendly relaxing atmosphere. Smugglers swim up pool bar with our live band makes it the perfect place to enjoy the sunset. We have 20 airconditioned villas with ensuite bathrooms.2 swimming pools and an ocean view restaurant serving western and local food. ... more less
- Reservation Options:
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- Also Known As:
- Coconuts Beach Hotel Lembongan