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“Dive at Nusa Penida”

Two Fish Divers Lembongan
Ranked #15 of 38 Tours in Nusa Lembongan
Certificate of Excellence
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Attraction details
Owner description: We are a PADI 5 Star IDC Centre on the the island of Nusa Lembongan, Bali, Indonesia. We run daily dive trips to the dive sites around the islands of Nusa Lembongan, Ceningan and Nusa Penida. These offer amazing coral reefs, and are home to the manta's and mola-mola of Bali! We offer fun diving in small dive grous of max 4 divers per divemaster, and we also run the full range of PADI courses from beginners through to instructors.
Perth, Australia
1 review
“Dive at Nusa Penida”
Reviewed January 28, 2013

Enjoyed two fantastic drift dives off Nusa Penida. Crew were great, equipment excellent. Highly recommend Two Fish Divers at Lembongan.
Cheers

Visited January 2013
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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269 reviews from our community

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English first
Auckland, New Zealand
Level 3 Contributor
14 reviews
common_n_attraction_reviews_1bd8 21 helpful votes
“Another fabulous Two Fish Resort”
Reviewed January 14, 2013

After having stayed with Two Fish previously in both Lembeh (twice) and Bunaken, I decided to try their new resort in Lembongan on my recent visit to Bali. I am happy to say that it is a great addition to the Two Fish family. The rooms at the resort are extremely comfortable and clean. Breakfast is simple but good. For me, the best part about Two Fish has always been the fantastic staff and Lembongan continues this tradition. They are friendly, helpful and always ensure the guests have the best possible experience. I was assigned my own dive guide for the duration of my stay and dive sites were selected based on guest experience, conditions and preference. I had an amazing time and as usual when leaving a Two Fish resort, I was sad when it came time to go. I hope to return someday!

Visited December 2012
Helpful?
1 Thank h20kat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
“Two FIsh Lembongan- January 2013”
Reviewed January 10, 2013

Two Fish Lembongan, just like their other dive centers is Bunaken and Lembeh, does a solid job. The staff is great, the rooms are clean, and they handle all their guests as individuals with different diving abilities. What you see on their website is what you get- simple, easy, efficient, and a great choice for divers of all levels. I will not hesitate staying with them again.

Visited January 2013
Helpful?
Thank Matts1w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
75 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
“Two fish. Looks like your experience depends on who you get as dive master/instructor. Ours was bad!!”
Reviewed January 10, 2013 via mobile

We went to lembongan in October. Dived 3 days the last with two fish. I was not going to write a review but call them to complain about the irresponsible local dive master we had. However I have decided to write this review. Our local dive master was not serious about safety nor did he give us any meaningful briefing about the dive site, I blame him but also the management as we were all relatively new to diving with my daughter only aged 14. Two fish should have given us a more experienced diver. Either they don't know their staff or they are not really bothered. The main things that concerned us.

1) no briefing and no inquiry about our level of experience from designated dive master

2) other foreign dive masters having the attitude that my guests are mine and your are yours. Rather than a team effort approach, rather arrogant !

3) having complained about my wife's regulator the dive master did not attempt to test it but said it "should be ok" We should not have gone under but we did and my wife found breathing uncomfortable . We disobeyed the fundamental diving rule. Don't go in if your uncomfortable ! We did our fault but never again.

4) dive master was not aware of us underwater preferring to look at fish. My wife was drifting in the wrong direction I had to alert him to get her attention

5) underwater instructions were not clear and the safety stop a shambles . He told us to go up yet he continued to perform his for a few more minutes .

He is young so probably does not appreciate what's required of a dive master leading 3 new divers, one being a child. Better training is required by two fish mangement to ensure this does not happen again. The whole experience was not good. My wife was rather shaken and had to be persuaded to go diving sgain. We have with sea bees in Phuket .. Fantastic !

Helpful?
4 Thank gt0888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TwoFishBunakenIsland, Owner at Two Fish Divers Lembongan, responded to this review, January 20, 2013
Hi,
Many thanks for your response. We are very sorry to hear that you had such a terrible experience, we take this very seriously.
We have searched all our dive records and customer surveys in Oct (we ask all divers to complete a survey when they leave, this is collated at every location and sent to the owner every month) and can find no record of any family of 3 (with 14year old child) that dived with us for 1 day.
Are you sure that you dived with us? We do not have any foreign dive masters but there is another dive center with a name that is very close to ours and they ONLY use foreign dive masters, perhaps you dived with them?
Our manager has already messaged you but he has not yet heard from you for over a week now, it would be great if you could get in touch with us. Without any information such as your dates and the guides name, we cannot take this any further.
Please let me try and respond to some of your criticism:
1) When you arrived at the dive center you would have completed a customer form that includes things like your age, dive experience, certification level, date of last dive, etc. These are always reviewed by the manager & instructors, as well as the dive guides, before you go diving. You may not have noticed this.
2) As I said above, we do not have any foreign dive masters, hence my query about whether you dived with us or another shop.
We employ 3 experienced local dive masters, and they frequently help out on courses and so are constantly being trained. We also get them to help on our Divemaster courses (as buddies, "guests", etc) so they get "extra" divemaster training this way.
We employ 2 foreign instructors and our resort manager is also an instructor. They are always available to help with problems/issues, and answer any queries - did you talk to one of them before your dive? You would have met at least one of them - either the resort manager or our dive manager would have checked you in with paperwork and equipment. They like to meet every guest that dives with us.
3) All our equipment is new - we bought it new last June when we opened. Jason (our foreign instructor and dive manager) looks after our equipment and will not let a reg out of the shop if he thinks its faulty. Even so, every dive boat has a spare reg and the dive guide would have swapped if there was a problem with your wife's reg. Again, are you sure that you dived with us?
4) & 5) impossible to comment without knowing who the guide was. When you finished diving with us, you would have completed your log book with the guide and his name should be there. Please let us know so we can correct this.
Agree, if it was our dive shop & dive guide then better training is definitely needed. Please contact us with the guides name and we can get this arranged. One question - after diving, did you talk to either our resort manager or dive manager and report this? At least one of them is covering the shop at all times, but neither can recall any issue like this.
Again, apologies that this has happened, and I hope that you contact us directly so that we can take this further.
Thanks - Nigel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Great Diving with Two Fish Divers Lembongan”
Reviewed January 9, 2013

We had a great time there! We did the advanced diving course with Laurent, what was good fun and a fantastic experience. Laurent and the other guys are super professional, helpful and we learned a lot with them, specially how to navigate under water :-). The Guesthouses are very clean, nicely decorated, the food and the service: triple AAA! It's nice to see with how much enthusiasm they are doing their job. Thank you guys!

Visited December 2012
Helpful?
1 Thank steph_roberto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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