Our family was so excited to have our reunion here - we were a large group of 18... Apparently K1 was expecting a different number of people and a few days into our holiday... felt entitled to ask for more money and give us terrible service. He brought a very negative energy daily to our home and really ruined the spirit of the holiday. We were told a price for the house and the number of people it could house... not a price per person...
Regardless we had a discussion with him about it and asked how much more and why the extra cost etc... he said he would come back to us with a price and NEVER DID! Since then the owner has sent a nasty email talking about "karma" to my niece who was the one who organized this and paid on behalf of the family. Terrible terrible!
Meanwhile the electricity went out eveyrday and our back up generator was "broken" and "getting fixed" (the whole time according to K1 - the manager) so no A/C , fans and at times no running water for hours at a time. Most of us got sick - it was really hellish... The bathrooms and main living room area had no A/C. We would rush in and out of bathroom as fast as we could (not fun when you are sick) because it was sweaty hot and no fans... We couldn't gather in the living room because it was too hot... as a result - we tried to organize outside (got eaten up by flies) or ended up alone in our bedrooms (when there was electricity A/C) to cool off... It was not ideal - but we made the best of it... As a family - having that living room space really could of made a big difference for us...
We were cheated by the owners of this house. The customer service was terrible... K1 was passive aggressive and clearly had no love for us... It's awkward and unfair to us after spending all year trying to organize that gathering (we all live in different countries and getting together is very hard)!!!! The owners were selfish and rude. the house was unsanitary and although had some good features (back yard and pool) - the bathrooms sucked and the fact there were no fans and a/c in the shared spaces really hurt the holiday...
funny enough, our extra friends and family stayed in the bungalows down the beach and had much better treatment/experience for a better price. the owners had back up generators that allowed constant electricity, a/c, and good wifi ... they were also on the beach with pool etc... We all wanted to move from the house to there, but at that point were locked in... we almost just bit the cost and left early... but for the sake of the group just stayed and made the best of it...
I have stayed in a number of homes (air bnb) and hotels all over the world.. this was the worst service we have ever experienced!
18 of us (4 families) with children ranging from 10-17yrs spent one week hear. The manager k-one was fantastic as were all the staff. Everyone in our group loved lembongan and the beach house.
We had a great holiday here. Welcomed by K1and good transport to house which is right in the middle of the local working community 50m from beach and where you could walk along to a variety of beach front local eating places. Fabulous outdoor space with pool, pool table, sandy area, basketball hoop and lots of lounging area. Very spacious interior and great bedroom layout. Lovely sea view from upstairs balcony where we watched a few fabulous sunsets. We would definitely return.
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|A romantic getaway|
9 friends came together from 4 - 7 nights & we all had such an awesome time. The beach house location is close enough to cycle or walk to most restaurants but far enough away to feel relaxed. Hire push bikes ASAP as your going to love them. The staff were lovely & very helpful but not in your face. There is no table tennis...but we wouldn't have had time anyway! Also the stand up paddle boards are charged on a daily rate...but once again cheap & ran out of time also with all the island exploring. Plenty of room to spread out here...we had a ball!
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|Friends getaway||Families with young children|
Fantastic island and the venue is great for exploring the north end and living close to the seaweed farming families. Big house but not really in keeping with the local community - design, style and size. Stayed elsewhere on Lembongan with two families of nine people and found better service, value and design.
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