Apologies for the long review all, however, If there is one review you scan through - it should be this one.
AMENITIES AND INFRASTRUCTURE:
If you like to come back to a cool room or get a good night"s sleep - then do not stay here. The villas have tiny air conditioners that simply cannot cool the sheer space of each villa (they have high roofs). When we walked in on the first day it was like a sauna. We put the air con on for an hour yet it didn't change anything - so we tried the fan but all that did was circulate the hot air. I complained to the front desk and they sent a worker to press a few buttons on the AC remote, mumble something - then walk away - never to be seen again. Nothing had changed, so I approached the front desk again. This time the reception clerk told me he would get an engineer to check the unit. 2 hours later and I was asked to revisit the room to check the temperature. Nothing had changed and no sign of any engineer. It was at this point that the clerk admitted the villas were hot but he'd show me another room that would be cooler. I checked that- and it was the same deal. However my fiancé thought we may as we'll move as it might be slightly better. This is when I gave up. We stayed for 3 hot nights and resorted to dragging the mattress into the ground - below the AC unit - to catch any slightly cool air before it escaped to the ceiling. We were also only given one room key, which had the swipe card that powers the room. We ended up detaching the swipe card from the key ring and just left the AC on 24/7 for 3 days. Testament to how warm the rooms were, this still didn't make the rooms cool. They were definitely more bearable but still not up to adequate standards. I would've checked out the first night however I had already paid in advance.
Iron: the villas are not equipped with an iron or ironing board. We waited half an hour for a sole iron to be delivered - fresh in its box - to our room. When we asked whether they had an ironing board, they responded with 'no'.
Hair dryer: the hair dryer in the villas are tiny and are completely useless. If I'd actually tried to blow dry my hair with it, it would have taken a couple of hours. I did bring my own hairdryer however the power outlet fried it. This was my fault as I knew my hair dryer didn't have a voltage switch, however, I didn't have any problems elsewhere in Bali!
Soap: the villas are offered just one bar of soap.
I am not sure why there is a telephone in the room when you cannot make outside calls. The contact a salon or snorkelling business - you have to go to front desk. This is a painstaking process as, while the staff are nice enough, they speak broken English (I don't expect a cleaner or gardener to be able to speak English- but do expect those manning a reception desk to be able to understand simple requests.
The toilets are connected to a 'bio system'. Usually that does not flush unless you hold the button down for a minute. Quite annoying in the middle of the night. And a few occasions the toilet refused to flush completely.
Bar staff: I don't expect or enjoy being waited an hand and foot, however, the service is pretty lack lustre. When sitting at the pool and ordering a few drinks- you'd think the staff would ask whether you'd like another or bring your drinks to the deckchair. I wouldn't expect this everywhere but do expect such standards at accommodation that sells itself as 4 star and 'luxury'.
Breakfast: They served cold eggs up to us with the yolks way too runny.
Pool: Both pool areas had people lounging in the scare pool-side deck chairs that we're not staying at the hotel. I overheard a conversation between a couple and a bar staff member - in which the couple were told that they could use the pool area if they bought drinks. They bought a tea... I don't believe luxury hotels should operate like a community pool or disadvantage their paying guests.
Cleaning: room turn down did not occur each day until around midday or 1pm- usually just when we had returned from a morning adventure and wanted to freshen up.
Restaurant: The French restaurant at this hotel is very good and deserves the good feedback regularly found on TripAdvisor. Unfortunately, I think some positive reviews about this hotel have been skewed by the quality on offer at the restaurant. A restaurant does not make a hotel.
Crepes: the crepes from the pool area are delicious!
Wifi: great wifi - it was very fast and accessible.
I would not recommend this hotel, as it is certainly not 4 star and not worth $270 a night, nor does it live up to its 'luxury' branding. I could live with all of the hotel's transgressions except the inadequate air conditioning. Unfortunately, for a hotel that seems to spend a lot of money on good quality restaurant produce and chef - the main hotel has been done on the cheap.
- Official Description (provided by the hotel):
- The most elegant boutique hotel luxury spa & yoga on the beach situated on Nusa Lembongan, 16 suites with private garden, 2 Villas two bedrooms with private swimming pool, 1 restaurant creperie and 1 restaurant gastronomic with French Chef.A big area for spa and yoga.............. Many activities directly from the hotel, paddle, diving, snorkeling, fishing, surf, motor bikes, etc....Possibility to organize packages for group. ... more less
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- Also Known As:
- Indiana Kenanga Hotel Nusa Lembongan