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“Blissful Bali Hai”

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Hai Tide Beach Resort
Certificate of Excellence
Reviewed March 3, 2014

We made a huge mistake by only staying one night - this place is amazing, so much to do - in the one day we had we snorkelled, scuba dived, went on the water slide and banana boat, hired a motorbike and went to dream beach and secret beach, ate loads and had the best cocktails, could not fault a thing, the staff were brilliant - we will be back :)

  • Stayed: March 2014, traveled as a couple
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2  Thank bevmiller21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali Hai C, Guest Relations Manager at Hai Tide Beach Resort, responded to this reviewResponded March 10, 2014

Dear bevmiller21,

Thank you for taking your time to write us a review. We are delighted to hear that you thoroughly enjoyed your stay at Hai Tide Beach Resort and had a chance to take part in many of the activities available during your stay with us.

We are happy to warmly welcome you back for a longer stay when your travels take you to Bali again. Thank you again for staying at Hai Tide Beach Resort and for your review, hope to see you soon again!

Best regards,

Janne Aihos
Bali Hai Guest Relations Manager

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253 - 259 of 385 reviews

Reviewed February 19, 2014

We didn't stay at this resort but came here for a few meals. There was a free pick up from our hotel, we came on a Wednesday night a bit late for the free beer at happy hour from 5-7, was a great atmosphere watching everyone skull their beers quickly to get another one in. Best pizza in town. Staff are very lovely and professional and friendly. Best piña colada on the island.

Stayed: February 2014, traveled as a couple
Thank Gypsys40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali Hai C, Guest Relations Manager at Hai Tide Beach Resort, responded to this reviewResponded March 10, 2014

Dear Gypsys40,

Thank you for visiting our Hai Tide Beach Resort & restaurant and for your review. It's great to see that you found and utilized our pick up service to visit us. We are delighted to hear that you enjoyed the atmosphere and our food.

"Staff are very lovely and professional and friendly" This is the best thanks that our team could get and we'll make sure your message will be passed on to all our staff. Thank you!

We are more than happy to welcome you for another Happy hour visit the next time you return to Lembongan. And if you want to skip the pick up trip you are warmly welcome to stay overnight at our resort. Thank you again for your review and for visiting us.

Best regards,

Janne Aihos
Bali Hai Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2014

Over the last 15 years we have stayed at the Bali Hai Tide Huts (now known as HAI TIDE BEACH RESORT) many times, from staying in primitive huts with ladder access, to what they have become today, a luxurious bedroom, beautiful linens, bathroom ensuite, staircase with a fantastic day bed and table setup on ground level. We stayed in the beachfront lumbungs, Mushroom Bay lapping just 10 meters from doorstep! This property had definitely needed revamping, and the energy of the place rebooting, and I agree with some of the negative complaints previously made on tripadvisor regarding this property, however, TODAY, you would struggle to find anything to complain about! In fact the property is now a resort, boasting a huge bamboo bar/lounge area, serving some of the best cocktails I have ever had the pleasure to sip on.
We always travel with the boat/stay package, and it is non stop fun. Banana boats, snorkeling, water slide, underwater submarine, fun, fun, fun! A huge BBQ lunch satisfies kids and adults alike, refueling for a few more hours of fun. It can get pretty crazy with people and noise between 10.30 and 2.30 (day tripper hours) however, a pool has been just completed within the hut area, so there is now a quiet relaxing zone to retreat to during those day tripper hours, Personally, I love the action of the day, and then the quietness of the afternoon and evening as only locals and overnighters stay. The lapping of the gentle waves is a soothing mantra to sleep by.
Breakfast is also a welcomed improvement, with the best muesli and yoghurt I have ever tasted. In fact, there was so much food, we had to halve our order on our 2nd day. I know this sounds like an advertisement, but I'm so overwhelmed by the tasteful renovations and expansion of the resort, I have already booked our next 'escape' from the madness of Bali.
In conclusion, I wanted to inform everyone, be aware of whom ever you book through. I thought I had booked through the Bali Hai website, but it was a rogue company that made me assume I was dealing directly with the resort, but in fact, that was not so, and based on those communications, I almost cancelled the whole trip. Lucky for me, I met up with GM Andrew at the Bali Hai dock in Bali, and he sorted the mess out in a few minutes, and gave us a lovely start to our family weekend. On Lembongan, we met Josh, the in house manager, and I could understand then, based on the passion of these 2 fellows, how the Hai Tide Beach Resort has become so amazing once again.

Room Tip: All the lumbungs are amazing, but I love the the absolute beach front huts, just a few dollars more...
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  • Stayed: January 2014, traveled with family
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6  Thank Jodi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali Hai C, Guest Relations Manager at Hai Tide Beach Resort, responded to this reviewResponded February 11, 2014

Dear Jodi O,

Thank you very much for your review and above all, thank you for your ongoing long term support. You have seen the whole evolvement of our Hai Tide Beach Resort and we are absolutely delighted to hear you enjoy the new facilities, features and improvements made during our recent renovation.

The new beachfront restaurant, Hai Bar & Grill, private resort guest pool and garden area and new menus have been all created to provide service of high standards to our valued guests.

It is also great to note that your initial booking misunderstanding was quickly resolved.

Thank you again for your continuing support to Bali Hai Cruises and Hai Tide Beach Resort and for your review. We are more than happy to have you back with us when you return to Bali again!

Best regards,

Janne Aihos
Bali Hai Guest Relations Manager

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Reviewed February 5, 2014

We did not stay on the property but we definitely will next time. We stayed along the beach in another bungalow and came to the Bali Hai Tide restaurant for every breakfast even though our breakfast was included. Their coffee is the best in Lembongan! The food, service and style of the restaurant is fantastic!

I also went scuba diving with Bali Hai which was perfect! My daughter is 11 and Bali Hai (in particular the manager Josh) took great care of us! Their boats, staff and equipment are absolutely the best! All of our rented diving equipment was brand new!

Josh also arranged boat transportation for our group back to Bali. He took great care and made sure that we were not overcharged.

As mentioned previously, we did not stay on the property but we definitely will next time. The huts look new, clean, spacious and in a fantastic location! The pool looked clean and quite inviting after a day exploring Lembongan!

Room Tip: The bungalows along the water look amazing!!!
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  • Stayed: February 2014, traveled with family
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Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali Hai C, Guest Relations Manager at Hai Tide Beach Resort, responded to this reviewResponded February 11, 2014

Dear zympo,

Thank you very much for taking your time to write us a review. It is a privilege to have guests choosing us for breakfast and services while staying on another hotel. We are truly delighted to hear you chose to use our services on your Lembongan Island stay.

"Their coffee is the best in Lembongan! The food, service and style of the restaurant is fantastic!" We work hard to provide high quality service and menu both in Hai Tide Beach Resort and Hai Bar & Grill. We highly appreciate your comments as they help us to see what our valued guests enjoy and what we can still do better.

Scuba diving around the Islands of Lembongan and Penida is truly world class and as a PADI 5 Star Dive Resort we are delighted to be able to offer dive safaris or dive experiences to both guests who have their dive license and the guests who want to try Scuba Diving for the first time on an introductory dive.

We want to specially thank you for your comments regarding our service and staff, including our resort Manager Josh. We aim to be known for great customer service and are both very happy and lucky to have staff that strives for nothing less than that. We'll make sure that your message is passed on to all our staff.

Thank you again for choosing to visit Hai Tide Beach Resort and Hai Bar & Grill. We warmly welcome you back the next time you plan to visit Lembogan Island.

Best regards,

Janne Aihos
Bali Hai Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014 via mobile

I visited the restaurant for lunch and was disappointed by the slow service. I sat for around 15 minutes before anyone came close to giving me a menu. It wasn't particularly busy at the time (only 4 tables seated) and there were a number of staff, that seemed disinterested.
I eventually ordered a pizza that came out very quickly. It was tasty but over-priced considering the lack of topping. I think you're paying for the view, which is incredible. First disappointing experience of my trip.

Stayed: January 2014, traveled solo
Thank khender2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali Hai C, Guest Relations Manager at Hai Tide Beach Resort, responded to this reviewResponded January 14, 2014

Dear khender2,

Thank you for your feedback and for visiting our Hai Bar & Grill beachfront restaurant. We appreciate all feedback, negative and positive for it helps us to ever strive to improve our services. We are keen to hear comments from our valued customers to see what our guests enjoyed and what we can still do better.

We believe your visit for lunch at Hai Bar & Grill does not resemble a regular customer experience but we would like to express our sincere apologies for the delay in service. This is unacceptable and we will take all the necessary action to make sure that this will not happen again.

It's great to hear that your order was served quickly and you enjoyed your wood fired pizza. We work hard to cater food and beverages of the highest quality using only selected original ingredients. Hai Bar & Grill is a unique restaurant on Lembongan Island where you can order pizza from wood fire oven while enjoying our atmospheric and cozy facilities and incredible views.

Thank you again for visiting our restaurant and for your comments. We wish that you will grant us an opportunity to show that we stand behind our words. We warmly welcome you to visit Hai Bar & Grill again whenever your travels take you back to Bali.

Best regards,

Janne Aihos
Bali Hai Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013

We stayed overnight on Nusa Lembongan at Bali Tide Huts.
We had an amazing experience. The huts are super nice and cosy. Nice and fresh colors.
You fall asleep to the sounds of the waves and woke up to the sounds of the waves. We had a beach view hut n the first row which was great, as you just had to open the curtains in the morning and had a beautiful view on the beach and the sea.
The restaurant which just recently opened is also super nice. Located just next to the beach an servers international as well as Asian cuisine. The wood oven pizza was amazing and a nice exchange to all the Indonesian food we had all the days before.

We would have stayed another night if our schedule would have allowed.
In the beginning we were not sure if we should come to the island at al, but it was definitely worth the trip.

  • Stayed: December 2013, traveled with friends
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Thank 1212Elli1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali Hai C, Guest Relations Manager at Hai Tide Beach Resort, responded to this reviewResponded January 3, 2014

Dear 1212Elli1212,

Thank you very much for taking your time to write us a review. We are delighted to hear you rate us as an “Amazing overnight stay on Lembongan” . It's great to see that you enjoyed the new visual image and new facilities of our Hai Tide Beach Resort.

Actually we have just finished a complete renovation at the resort with many new exciting features such as private Hai Tide Beach Resort guest pool and our new Beach front restaurant, Hai Bar & Grill. By the way, we will make sure we pass your thanks for the Wood fired Pizza to our chef.

Like you described, staying at the Absolute Beach Front Lumbungs is an absolute bliss. Falling asleep and waking up to the sound of the waves brings you to the heart of the true essence of Bali. We are happy to be able to provide this experience to our dear valued guests.

Thank you again for choosing to stay at Bali Hai Beach Resort and for your review. You are warmly welcome to return for a longer stay with us anytime your travels take you to Bali again!

Best regards,

Janne Aihos
Bali Hai Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2013

This was our second time to the Island staying at the Hai Tide Huts for a week. We had a slow and noisy start but talking to the new manager and other staff about the building noise they were sorting out our problem and we all compromised and was moved to a quiet spot. Josh, the new manager is very helpful and understanding. We can not wait for the renovations to finish so we can take our whole family over there. Hut number three is the best. The facilities and staff at the booking office at the resort can be very proud of themselves as they are friendly helpful and care about making ur stay perfect. All the activities back and forward from the pontoon is of quality and so much fun. Its a real adventure and experience to have in one day. Fun fun fun in the sun. The best time is when all the visitors go and it only you in the pool looking out over the peaceful and quietness. Heaven heaven and blizzzzz. Oh! and do order a gourmet pizza from the wood fire pizza at the restaurant too. The new chef is passionate about his cooking and a delight to talk to. We had a great time. Thanks for a great week. Baie dankie Peter and Maria from Esperance WA

Room Tip: Ask for Hut number 3,4or7 they are all great. Private bookings to go snorkelling or fishing can be d...
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  • Stayed: October 2013, traveled as a couple
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1  Thank Mariette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hai Tide Beach Resort

Address: Mushroom Bay, 80001, Indonesia
Location: Indonesia > Bali > Nusa Lembongan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 143 Specialty Lodging in Nusa Lembongan
Price Range: $135 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hai Tide Beach Resort 3*
Number of rooms: 17
Official Description (provided by the hotel):
Hai Tide Beach Resort is a unique retreat on the soft sand and calm waters of Mushroom Bay, Lembongan Island. Guest's enjoy quality accomoodation and friendly service in a private boutique resort overlooking the Indian Ocean. Following an extensive renovation completed in 2013, the appearance and appointments of the Balinese style accommodation has been significantly upgraded and now includes sparkling en-suite bathrooms to all 17 traditional "Lumbungs". For guest relaxation a new swimming pool and lounge area has been completed in the private, landscaped resort gardens. Resort guests also have access to Bali Hai Beach Club's facilities next door and Bali Hai Cruises' Pontoon in Lembongan Bay to enjoy a wide selection of watersport activities. A new beach bar and restaurant the "Hai Bar & Grill" overlooks the Ocean and offers an extensive range of food & beverage with friendly service in a relaxed and casual atmosphere. Hai Tide Beach Resort has been appointed a PADI 5 star Dive Resort and provides qualified staff to assist guests with a range of optional scuba diving activities. Overnight Cruises at Lembongan Island If you plan to join one of our Bali Hai Reef or Beach Club Cruises then you may wish to extend your stay on Lembongan Island. It is really easy to add an overnight stay to your day cruise; our Hai Tide Beach Resort guests can enjoy all the Bali Hai Cruises Beach Club facilities which include a large two tier lagoon swimming pool, Ocean Kayaks, snorkeling equipment, banana boat rides, volley ball, full bar and restaurant facilities. For the more adventurous, parasailing, surfing, fishing, and a range of island tours are also available. ... more   less 
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