We were staying in the hotel, so it was easy choise to book table there.
It all went wrong from the beggining. First e-mail with no answer. Then I called and 10 minutes I was telling the girl on the phone that I want to book a table not chance or ask abou already booked table.
Okay we went there about 19.45 booking was at 8. They were suprised that we were 5 not 4 people. We were given a table and extra chair but no extra glass or forks and so on.
We had 3 adults and 2 kids.
Then we waited 10 minutes for menus, then 15 to give in our drink order. Ordered simple drinks and waited about 30 minutes(bottle wine, tap water, and juices). Most of the time our drinks were on the extra table they have nearby. Then we had to ask for glasses to drink water.
Okay now about food... Then we waited for extra 30 minutes. Kids took main dishes(dumplings and burger) one adult took salad and two took snacks + steak.
snack were first. You can imagine how kids felt when they didn't get anything and had to wait extra 15+. Cheeseballs and tartar were good. But nothing extraordinary. Then they gave us salad and kids food. These were also good. Not easy to ruin tho.
Then we waited 20 or more for steaks.. When they came.. They were meant to come good.. BUT waitress or someone had left them sit somewhere.. Because the sauce had thick layer on and mash potato also had little hardening.. Meat was also out of juice. It really seemed, that they were hold under warm lamp for long time..
DESSERT OR NOT?
Then we got to the desserts.. One kid and adult already ordered desserts in the beginning(pavlova and fondant) then we added 2 fondants and creme brule.. Also waited again.. Then came 2 fondants and creme brule. First we taught that waitress just didn't have room in her hands to bring more.. but after 10 minutes we realised to ask and waitress told that 'sorry I understood that you didn't want the previous things..' Also told that no kitchen is closed and nothing more to come.. Later gave us pavlova.. Then we din't hear from her 20+ minutes and went to pay by ourselves. There were 5 tables together and 2 waitresses who were to see.
I haven't have that bad experience in a long time. The food is not expensive but not that cheap to let it be ruined that way. 4 hours and nothing extra special there.
For my oppinion I will go to the hotel again someday but I will find another place to eat dinner.
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