Around 1800 hrs. on 22.9.2011, as the bottle of shampoo which had already been used up that morning had not yet been replenished, I contacted the room service through intercom and a lady on the other side of the line replied that she would arrange to send us the shampoo as soon as possible. However, I waited some 45 minutes but the shampoo had not yet arrived and no one contacted me again. I therefore went to the reception desk at the G/F and told that gentleman on duty (a tall slim white guy) my problem. To my astonishment, he became nervously furious immediately and he just kept yelling hysterically that he had not received any phone call from me since he resumed duty that afternoon. He just kept yelling loudly again and again until when I assured him that it was a lady, and not him, who had answered my phone call, and that I was not blaming him. Since I was not satisfied with his manner, for which made me feel that it was me who should apologize to him, I asked him his name. However, he refused, and he even mockingly challenged me to lodge a complaint with the hotel group director. He said that he was friends with the director and therefore he did not care a damn.
- Official Description (provided by the hotel):
- Novotel Brussels Centre Midi Station, located opposite the Gare du Midi train station, arrival station for Thalys, Eurostar and ICE, and just 1.2 miles (2 km) from the Grand-Place of Brussels. In addition to its 93 spacious and air-conditioned rooms, the hotel proposes free WiFi, a bar and a secured underground parking. The Novotel Brussels Centre Midi Station is ideally located if you wish to discover Brussels, not far from The Square, The Egg, European Community, Expo and Atomium. ... more less
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- Also Known As:
- Novotel Brussels Midi Station Belgium