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“Nice spacious room, but hotel staff not being honest”

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Ramada Brussels Woluwe
Level Contributor
83 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Nice spacious room, but hotel staff not being honest”
3 of 5 bubbles Reviewed June 26, 2013

I love the hotel and its spacious room, the room design is quite comfortable with plenty of places to put your things, there is a long narrow table across the room along side the window. Bed is comfortable with extra pillows kept in zipped plastic pockets in the closet, which convince me of its cleanliness. The room is equiped with plenty of electric socket to charge your gadget. I charged all my gadget the night I stayed there, unluckily I missed to unplug a nokia cellphone I just bought a few months earlier, and left it behind as I travel away in the next morning. I have informed a reception staff by phone from Amsterdam, the next day, and Ms.Thi, the reception staff promised to ask the housekeeping for me, but it turn out that they never found it, what a shame.
The breakfast is given within a range of time, maybe because we are in a group tour, which was rather unfriendly I think.
Their lift is a little bit confusing as they sometimes open and close too rapidly, so guests with lots of luggage can go up and down in the lift because can't make it to come out on their purpose floor.

Stayed June 2013, traveled with friends
Helpful?
Thank AnitaJo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane70, General Manager at Ramada Brussels Woluwe, responded to this review, July 8, 2013
Dear Anita Jo,

We thank you for your Tripadvisor information regarding your stay at the Ramada Brussels.
Please note this matter is very important to us.

First of all, we would like to express our regrets regarding the lost electricity device socket.
The purpose of our house is to maximise the clients’ satisfaction and improve hospitality.

Unfortunately, please note we do not accept your open information as such the staff would not be honest. We are unable to take the responsibility of your forgotten items in the room or lobby.
We always return lost items, we can send tons of thanking letters.
As we did not find any electricity device loader (we did request our fix chambermaid who cleaned your room) we suppose you did not leave it in the room. Focussing on the honesty of the staff would be unfair and deontologically unacceptable. Our staff is screened and trained.
In a lot of circumstances the chambermaids even find a lot of money left alone or forgotten in the guestroom safe. They therefore do not take the items.

We assure you of our best services at all times.
Yours sincerely,

Stephane De Bruyn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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388 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Portuguese first
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  • Swedish first
  • Turkish first
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English first
Brussels, Belgium
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 12, 2013

The main advantage of this hotel is its location in a very quite, green and residential area of Brussels (despite being very close to the speedway and ring around Brussels which makes it very easily accessible by car). Although, you reach city center in 10 minutes by car and there is a bus stop in front of the hotel (connecting you to metro or European institutions area). Neither restaurant nor pubs in the area, except in commercial gallery of Hypermarket located at 5 min walking distance (open from Monday to Saturday but close on Sunday).

The hotel is new (less than 2 years), modern, very clean and room furniture are 'functional'. The hotel restaurant is not really 'cosy' but overall ok. Gym is small.

Overal, interesting hotel tx to its location in a very calm and residential area

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denis_from_Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane70, General Manager at Ramada Brussels Woluwe, responded to this review, June 19, 2013
Dear valuable guest,

We thank you for your review comment at tripadvisor, this information is very important to us.

Referring to your information we are very pleased with your detailed arguments and hope to see you soon at the Ramada Brussels Woluwe. Do not hesitate to contact me personally for any new reservation.

Excellent regards

Stéphane De Bruyn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed June 7, 2013

Our family of 4 (parents and 2 adult children in their early 20s) stayed at this hotel for 1 night and were delighted with the accommodations. We had a set of twin beds and a large sofabed, all of which were quite adequate and comfortable. The bathroom was also large and nicely done, with plenty of towels for the 4 of us. The only drawback was getting to the parking lot for the hotel. If you don't have GPS, good luck! You have to take a convoluted route and when you get to the parking area, there is either the parking garage for $10/night (I couldn't get my big rental Mercedes Vito van into it, I didn't think) or outside parking for $5/night. We weren't sure how the parking outside worked and had to go in in ask. Evidently there are these metal signs which, if they are lying on the ground mean that the parking space is available. You just drive over it and park between the white lines. It would have been appropriate to explain that to us to when we asked about parking. While the staff was friendly, I spent a good amount of time waiting to get checked in while both front desk clerks worked on another person who seemed to have a concern. It should have been handled by one and the other should have helped us. Overall, though, we were very happy with the room and the location and would stay there again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michele K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane70, General Manager at Ramada Brussels Woluwe, responded to this review, June 19, 2013
Dear valuable guest,

We thank you for your review comment at tripadvisor, this information is very important to us.

Referring to your information we are very pleased with your detailed arguments in onder to better orgabise the acces and map information to arrive at the garage and private parking space. We hope to see you soon at the Ramada Brussels Woluwe. Do not hesitate to contact me personally for any new reservation.

Excellent regards

Stéphane De Bruyn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands
Level Contributor
67 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed June 2, 2013

I stayed in this hotel because I had a meeting nearby the Hotel. Rooms are on the large side, but rather dark. The Hotel is located next to a highway. Make sure that you ask for a room on the other side; otherwise you'll have a noisy night. Breakfast is reasonable, but nothing special. Would not stay in this Hotel if I were on a short visit to Brussels; but for a business trip it was OK.

Room Tip: Next to a highway; select a room on the 'good' side of the Hotel.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindaNetherlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane70, General Manager at Ramada Brussels Woluwe, responded to this review, June 19, 2013
Google Translation
Cher client,

Nous vous remercions de votre posting sur tripadvisor.

Nous avons bien noter votre remarque concernant la fonctionnalité des chambres et le petit-déjeuner. Nous emportons vos détails lors de notre prochaine réunion de qualité afin d'optimaliser votre demande.

Excellente journée

Stéphane De Bruyn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trinidad
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed May 31, 2013

This hotel is very nice, the room were nice. By European standards the rooms are on the small side. The bathroom was updated as well. Their food was awful. I paid 70 Euros for room service and everything was tasteless. I am not sure if it is normal to have tasteless lamb and soup in this part of the world but it was not worthy to be served to people.

Room Tip: Eat elsewhere.........
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrinidadChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane70, General Manager at Ramada Brussels Woluwe, responded to this review, June 19, 2013
Dear guest,

We have read your posting on tripadvisor and thank you for this information.
We regret the restaurant services were not completely at your satisfaction and we will discuss this with our Chef. We will focus on the quality level, thank you !

Excellent regards

Stéphane De Bruyn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 31, 2013

I guess I got lucky since I booked the cheapest room on Kayak and got put into the corner suite with a kitchenette expansive views and top floor. I would call the style of the hotel near-boutique. it tries but doesn't quite get there with the details. The Internet quality was quite good, the gym was better than most (not as impressive as you might believe after seeing all of the launch pictures in the lobby). It has newer machines that work quite well but the environment doesn't quite cut it. There is a giant supermarket within long walking distance that has everything you could want from lunch to a café to clothing at very reasonable prices. Other eating and drinking establishments are not so convenient.

I did hang my "do not disturb" sign on the door but got a knock on the door at 8:30 anyway and again at 11 and somebody walked in at 11:20 after I didn't answer the door but wasn't particularly remorseful at barging in. Staff was generally good-natured and parking is convenient and cheap at five euros.

You can drive anywhere easily from this location but if you don't have a car it's pretty hard to reach.

Room Tip: They seem to hand out big rooms without having to reserve one. I got one one and the hotel didn'...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Devin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane70, General Manager at Ramada Brussels Woluwe, responded to this review, June 19, 2013
Dear guest,

Thank you for your comment on Tripadvisor.

Thanks to your arguments we will focus on the Housekeeping cleaning to early the rooms.
It is indeed an important matter, thank you for this.

Excellent regards, hope to see you soon in Brussels

Stéphane De Bruyn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bursa, Turkey
Level Contributor
153 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed May 1, 2013

Other reviewers say that the rooms are large and fancy photos prove that. However, we stayed in a very basic small room. I guess it was because we were travelling with a tour.
Breakfast is very basic and I am not sure if this is again particular for groups or not.

Eventually, we stayed there only for one night and enjoyed the sleep quality and appreciated the cleanness. I would want to pick that hotel and see the large rooms next time I make it to Brussels.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ersinyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane70, General Manager at Ramada Brussels Woluwe, responded to this review, June 19, 2013
Google Translation
Bonjour Cher client,

Nous vous remercions de votre argumentation sur Tripadvisor.
Nous supposons que vous avez logeé dans une chambre standard avec un groupe touristique.
Les chambres standards mesurent environs 25 m2.

Si toutefois vous désirez avoir des chambres entre 35 et 45 m2, nous vous conseillons de réserver une chambre Executive ou Suite Deluxe.

Excellente journée, bien à vous

Stéphane De Bruyn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Brussels Woluwe

Property: Ramada Brussels Woluwe
Address: Avenue des Pleiades 67-69, Woluwe-Saint-Lambert, Brussels 1200, Belgium
Location: Belgium > Brussels > Woluwe-Saint-Lambert
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Woluwe-Saint-Lambert
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Brussels Woluwe 3*
Number of rooms: 165
Official Description (provided by the hotel):
New Ramada Hotel. Very easily located, instant convenience hotel, with geography exactly between the beautiful Brussels’ city centre and the National Airport Zaventem. Flexible access to all major European institutions and within easy reach of the E40 motorway. Enjoy the hospitality of a reflecting bright and spacious look. Latest WiFi (Wireless) and Fix Internet Connection technologies, Easy Business Centre, Grap & Go Snack Service, Design Work Lounge (with free Coffee Corner), Lunch Restaurant, Charming Dinner Restaurant, Lobby Tea & Chocolate Corner (free), Warm & Welcoming Color Design. Quick Gym facilities. All Internet Accesses are completely free of charge (fixed & wifi). This elegant hotel combines a modern setting, personal service and has all the advantages of a stylish concept while retaining a human scale. 161 Business Rooms, Executive Stylish Rooms, and Apartment long stay Rooms are all equipped with today's modern comfort. Elegant Buffet Breakfast Restaurant with 360° daylight. Easy access with the Line Coach (direct to Shumann, EC area & city centre) in front of hotel.Private Garage with Safe Parking space, outside free parking opportunities, free Coach Parking. ... more   less 
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Also Known As:
Ramada Brussels Hotel Woluwe-Saint-Lambert
Ramada Brussels Woluwe Belgium

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