I have stayed here before two or three times and was really disappointed on my last visit in 2011. I did outline a list of issues when checking out and was assured that improvements would be made. So, I took a chance and stayed here again for two nights last weekend and was pleasantly surprised that things were much better than before. The apartment was very clean and, unlike before, was in a good state of repair. There was a folder with a comprehensive guide to apartment/hotel services available, again, something not provided on my previous stay. The kitchen area had sufficient cutlery and crockery this time. There were plenty of towels in the bathroom and for both nights I had a comfortable and quiet sleep.
As before, I was given a letter at check-in informing me that as I was staying two nights, the apartment would not be cleaned during my stay. Being there on my own, this was not a problem but I do think it is a little 'penny-pinching' by management.
Breakfast was included in the rate and is available in the next door Renaissance Hotel. It was very busy in there on the Sunday morning but there were plenty of staff on duty and the buffet was kept well stocked. Fruits, cold meats and croissants met my needs fully as I feel the hot items in the 'American Breakfast' section do not really suit my British taste for what constitutes a cooked breakfast. That morning the staff, mostly young women, were friendly, attentive and efficient. On the Monday morning, the restaurant was much quieter and less staff were on duty. In particular, there were two men working there who were far more concerned in having a conversation with each other than in being the least bit pro-active in meeting the needs of the paying guests.
Finally, on check out, there was only one receptionist at the front desk so had to wait for her to deal with the person in front of me and then answer a phone call when she was serving me thus, slowing down the process. I don't blame here for this as surely management should have more than one person at the desk. So, overall, a better experience on this stay but still room for improvement.
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- Also Known As:
- European Quarter - Marriott Executive Apartments Hotel Ixelles
- Marriott Executive Apartments Brussels, European Quarter Belgium
- Marriott European Quarter
- Marriott Brussels