My wife and I stayed at the Renaissance Hotel for 3 nights in a wet mid-Novemeber city break. It was our first time at this hotel and we enjoyed our time here.
Having read the reviews were a little concerned we were in the EU Quarter. This wasn't really an issue in the end, the hotel is very well located to transport facilities so you can get to where you need to quite easily. Bus stop 2 minutes away, metro about 10 minutes, taxi rank right outside. And you can walk to the main parts in about 15-20mins if you fancy the stroll. No real night life around due to the business district so can feel a bit quiet if you're walking around late.
On arrival, good first impressions. The staff were very pleasant and knowledgeable about the area. I got the impression they enjoyed speaking and advising tourists - probably a nice change to the normal business custom the hotel is used to. We were offered sparking wine or water and chomped away at the complimentary Neuhas chocolate while we waited for our room allocation. Apparently all rooms are non-smoking which was good to hear.
We had booked a deluxe room which was a good size. All mod cons available although we struggled to get to grips with the heating and thermo. The rooms have all been recently renovated, and despite being on the Rue d'Parnasse side of the hotel, the noise was minimal and the drapes did their job of keeping the room dark well into mid-morning. Beds are a litte on the soft side though which some like. Mini-bar not as populated as others we've been to. The hotel isn't a charming, boutique character place, but a solid, functional establishment.
We ate in the main restaurant for dinner on one occasion as it was too late to try and go anywhere else. Our steak and duck mains were nice, service attentive, and setting pleasant. However given the prices, you might prefer going for a stroll and visiting one of the restaurants on Rue de la Paix and getting a taxi back. Breakfast was good, fortunately included in our rate and we had it delivered to our room a couple of times. This did cause confusion with reception on checkout as they logged it as a normal room service charge, but they quickly cleared up the confusion and removed the duplicate charge. Although this needs to be cleared up with the service team and front-desk.
The hotel seems very popular on the weekend and even with full staff on reception, it can take a while to be seen given the constant demands so be patient. The staff deal with this well and are always attentive to your needs when you are seen. It was a bit disappointing that there was no wi-fi in the rooms - just normal ethernet connections despite a recent re-fit. You can purchase a voucher for 6.50euros to use wi-fi in the main lobby. We didn't use the fitness facilities.
All in all. A good hotel, good for tourists if you dont mind using public transport or taxi-in around and must be great for business. We'll be back at some point.
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- Also Known As:
- Brussels Renaissance
- Renaissance Hotel Brussels
- Renaissance Brussels Hotel Belgium